Information technology governance and service management: frameworks and adaptations
"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management"--Provided by publisher
Saved in:
| Format: | Book |
|---|---|
| Language: | English |
| Published: |
Hershey, Pa. [u.a.]
Information Science Reference
2009
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Summary: | "This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management"--Provided by publisher |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | XXIII, 495 S. graph. Darst. |
| ISBN: | 9781605660080 |
Staff View
MARC
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Record in the Search Index
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|---|---|
| adam_text | Table
of
Contents
Foreword
..............................................................................................................................................xv
Preface
................................................................................................................................................xvii
Acknowledgment
..............................................................................................................................xxiii
Section I
Reviews of IT Governance Research
Chapter I
The Current State
ofinformation
Technology Governance Literature
..........
Sherrena Buckby, Queensland University of Technology, Australia
Peter Best, University of Southern Queensland, Australia
Jenny Stewart, Griffith Business School, Australia
Chapter II
IT Governance-Based IT Strategy and Management: Literature Review and Future
Research Directions
..............................................................................................................................44
Junghoon Lee, Yonsei University, Korea
Changjin Lee, Yonsei University, Korea
Chapter III
IT Governance: A Critical Review of the Literature
.............................................................................63
David
Musson, Macquarie
Graduate School of Management, Sydney, Australia
Section II
IT Governance Case Studies
Chapter IV
Adoption and Implementation of IT Governance: Cases from Australian Higher Education
..............82
Jyotirmoyee Bhattacharjya
,
The University of Sydney, Australia
Vanessa Chang, Curtin University of Technology, Australia
Chapter V
Tailoring
СовіТ
for Public Sector IT Audit: An Australian Case Study
.............................................101
Lynne Gerke,
University of Tasmania, School of Accounting
&
Corporate Governance,
Australia
Gail Ridley, University of Tasmania, School of Accounting
&
Corporate Governance,
Australia
Chapter VI
Comprehensive Architecture Rationalization and Engineering
..........................................................125
Tony C. Shan, Bank of America, USA
Winnie
W
Hua,
CTS.
Inc,
USA
Chapter
VII
A Comparative Case
Study of Three Korean Firms: Applying an IT Governance Framework
.........145
Junghoon Lee, Yonsei University, Korea
Jungwoo Lee, Yonsei University, Korea
Ja
Young Lee, Yonsei University, Korea
Chapter
VIII
The Impact of ICT Governance within Australian Companies
...........................................................163
Breanna O Donohue, Deakin University, Australia
Graeme Pye, Deakin University, Australia
Matthew J. Warren, Deakin University, Australia
Chapter IX
Improving ICT Governance: A Radical Restructure Using
СовіТ
and ITIL
.....................................178
Mark Toleman, University of Southern Queensland, Australia
Aìleen Cater-Steel,
University of Southern Queensland, Australia
Brian Kissell, University of Southern Queensland, Australia
Rob Chown, University of Southern Queensland, Australia
Michael Thompson, University of Southern Queensland, Australia
Section III
IT Governance:
Its Relationship to Business and Other Frameworks
Chapter X
Managing IT Security Relationships within Enterprise Control Frameworks
....................................191
Brian Cusack,
A UT
University, New Zealand
Chapter XI
Unexplored Linkages between Corporate Governance and IT Governance:
An Evaluation and Call to Research
...................................................................................................202
Michael A. Borth, The University of Tennessee, USA
Randy V. Bradley, The University of Tennessee, USA
Chapter
XII
I-Fit: Optimizing the Fit between Business and IT
.............................................................................221
Alea Fairchild,
Tilburg
University, The Netherlands
Martin
Smits, Tilburg
University, The Netherlands
Piet
Ribbers,
Tilburg
University, The Netherlands
Erik van
Geel,
KZA BV, The Netherlands
Geert Snijder, KZA BV,
The Netherlands
Chapter
XIII
Competence
ofinformation
Technology Professionals in Internet-Based Ventures
..........................239
Tobias
Kollmann,
University of
Duisburg-Essen,
Germany
Matthias
Hasel,
University of Duis
burg-Essen,
Germany
Chapter
XIV
The Role of Maturity Models in IT Governance: A Comparison of the Major Models
and Their Potential Benefits to the Enterprise
...................................................................................254
G. Philip Rogers, Analyst/Project Manager, USA
Chapter XV
Governance of Software Development: The Transition to
Agi le
Scenario
.........................................266
Yael Dubinsky, IBM Haifa Research Lab, Israel
Avi Yaeli,
IBM Haifa Research Lab, Israel
Yishai Feldman, IBM Haifa Research Lab, Israel
Emmanuel
Zarpas, IBM
Haifa Research Lab, Israel
Gil Nechushtai, IBM Haifa Research Lab, Israel
Chapter
XVI
The Governance Implications When it is Outsourced
........................................................................285
Anne C. Rouse, Deakin University, Australia
Chapter
XVII
IT Portfolio Management: A Pragmatic Approach to Implement IT Governance
..............................297
Muralidharan Ramakrishnan, Process Symphony, Australia
Chapter
XVIII
Applying Organizational Theories to Realize Adaptive IT Governance and
Service Management
...........................................................................................................................313
Andrew Dowse, Department of Defense, Australia
Edward Lewis, Australian Defence Force Academy, Australia
Section
IV
IT
Service Management
Frameworks
Chapter
XIX
Implementing IT Service Management: Lessons Learned from a University
IT Department
....................................................................................................................................333
Jon Iden,
Norwegian School of Economics and Business Administration, Norway
Chapter XX
A Model for IT Service Strategy
.........................................................................................................350
Neil McBride,
De Montfort
University, UK
Chapter
XXI
An Overview of Models and Standards of Processes in the
SE, SwE,
and IS Disciplines
.................364
Manuel Mora, Autonomous University of Aguascalientes, Mexico
Ovsei Gelman,
Universidad
Nacional
Autonoma
de
Mexico,
Mexico
Rory
О
Connor,
Dublin
City University, Ireland
Francisco Alvarez, Autonomous University of Aguascalientes, Mexico
Jorge Macias-Luevano, Autonomous University of Aguascalientes, Mexico
Chapter
XXII
Perspectives of IT-Service Quality Management: A Concept for Life Cycle Based
Quality Management of IT-Services
...................................................................................................381
Claus-Peter
Praeg, University of Stuttgart, Germany
Dieter
Spath,
University of Stuttgart, Germany
Chapter
XXIII
Measuring Return on Investment from Implementing ITIL: A Review of the Literature
..................408
Che e
Ing Tiong,
HD
Digital Solutions, Australia
Aileen Cater-Steel, University of Southern Queensland, Australia
Wui-Gee Tan, University of Southern Queensland, Australia
Chapter
XXIV
Integrated Product Life Cycle Management for Software: CMMI, SPICE, and ISO
/
IEC
20000.... 423
Dirk Malzahn, OrgaTech GmbH, Germany
Compilation of References
...............................................................................................................443
About the Contributors
....................................................................................................................483
Index
...................................................................................................................................................492
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| spelling | Information technology governance and service management frameworks and adaptations Aileen Cater-Steel [ed.] Hershey, Pa. [u.a.] Information Science Reference 2009 XXIII, 495 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index "This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management"--Provided by publisher Information technology / Management Informationstechnik (DE-588)4026926-7 gnd rswk-swf Corporate Governance (DE-588)4419850-4 gnd rswk-swf 1\p (DE-588)4143413-4 Aufsatzsammlung gnd-content Corporate Governance (DE-588)4419850-4 s Informationstechnik (DE-588)4026926-7 s DE-604 Cater-Steel, Aileen 1954- Sonstige (DE-588)137339453 oth Erscheint auch als Online-Ausgabe 978-1-60566-009-7 Digitalisierung UB Bamberg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018935797&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Information technology governance and service management frameworks and adaptations Information technology / Management Informationstechnik (DE-588)4026926-7 gnd Corporate Governance (DE-588)4419850-4 gnd |
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| title | Information technology governance and service management frameworks and adaptations |
| title_auth | Information technology governance and service management frameworks and adaptations |
| title_exact_search | Information technology governance and service management frameworks and adaptations |
| title_full | Information technology governance and service management frameworks and adaptations Aileen Cater-Steel [ed.] |
| title_fullStr | Information technology governance and service management frameworks and adaptations Aileen Cater-Steel [ed.] |
| title_full_unstemmed | Information technology governance and service management frameworks and adaptations Aileen Cater-Steel [ed.] |
| title_short | Information technology governance and service management |
| title_sort | information technology governance and service management frameworks and adaptations |
| title_sub | frameworks and adaptations |
| topic | Information technology / Management Informationstechnik (DE-588)4026926-7 gnd Corporate Governance (DE-588)4419850-4 gnd |
| topic_facet | Information technology / Management Informationstechnik Corporate Governance Aufsatzsammlung |
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