Managing quality: integrating the supply chain
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston [u.a.]
Pearson
2010
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| Edition: | 4. ed., global ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis Inhaltsverzeichnis |
| Physical Description: | 545 S. Ill., graph. Darst. |
| ISBN: | 0135078199 9780135078198 |
Staff View
MARC
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| 245 | 1 | 0 | |a Managing quality |b integrating the supply chain |c S. Thomas Foster |
| 250 | |a 4. ed., global ed. | ||
| 264 | 1 | |a Boston [u.a.] |b Pearson |c 2010 | |
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Record in the Search Index
| _version_ | 1804141033691283456 |
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| adam_text | FOURTH EDITION MANAGING QUALITY INTEGRATING THE SUPPLY CHAIN GLOBAL
EDITION S. THOMAS FOSTER BRIGHAM YOUNG UNIVERSITY BOSTON COLUMBUS
INDIANAPOLIS NEW YORK SAN FRANCISCO UPPER SADDLE RIVER AMSTERDAM CAPE
TOWN DUBAI LONDON MADRID MILAN MUNICH PARIS MONTREAL TORONTO DELHI
MEXICO CITY SAO PAULO SYDNEY HONG KONG SEOUL SINGAPORE TAIPEI TOKYO
CONTENTS PREFACE 21 PART I UNDERSTANDING QUALITY CONCEPTS 27 CHAPTER 1
DIFFERING PERSPECTIVES ON QUALITY 28 RECOGNIZING DIFFERENT PERSPECTIVES
ON QUALITY 28 * A CLOSER LOOK AT QUALITY 1-1: WHICH IS BETTER, DIGITAL
OR ANALOG? 29 WHAT IS QUALITY? 29 PRODUCT QUALITY DIMENSIONS 29 SERVICE
QUALITY DIMENSIONS 32 WHY DOES IT MATTER THAT DIFFERENT DEFINITIONS OF
QUALITY EXIST? 33 DIFFERING FUNCTIONAL PERSPECTIVES ON QUALITY 34 A
SUPPLY CHAIN PERSPECTIVE 34 AN ENGINEERING PERSPECTIVE 35 AN OPERATIONS
PERSPECTIVE 37 A STRATEGIC MANAGEMENT PERSPECTIVE 39 * QUALITY HIGHLIGHT
1-1: QUALITY STRATEGY AT GE 41 A MARKETING PERSPECTIVE 42 A FINANCIAL
PERSPECTIVE 43 THE HUMAN RESOURCES PERSPECTIVE 45 IS QUALITY MANAGEMENT
ITS OWN FUNCTIONAL DISCIPLINE? 46 THE THREE SPHERES OF QUALITY 47 *
QUALITY HIGHLIGHT 1-2: FEDERAL EXPRESS CORPORATION 49 OTHER PERSPECTIVES
ON QUALITY 50 THE VALUE-ADDED PERSPECTIVE ON QUALITY 50 CULTURAL
PERSPECTIVES ON QUALITY 50 ARRIVING AT A COMMON UNDERSTANDING OF QUALITY
USING A CONTINGENCY PERSPECTIVE OF QUALITY 50 SUMMARY 51 * KEY TERMS 51
* DISCUSSION QUESTIONS 52 * CASE 1-1: FEDEX: MANAGING QUALITY DAY AND
NIGHT 53 * CASE 1-2: GRANITE ROCK COMPANY: ACHIEVING QUALITY THROUGH
EMPLOYEES 55 CHAPTER 2 QUALITY THEORY 56 WHAT IS THEORY? 56 IS THERE A
THEORY OF QUALITY MANAGEMENT? 58 * A CLOSER LOOK AT QUALITY 2-1: THE
PRODUCT THAT IS QUALITY 58 8 CONTENTS HISTORY OF QUALITY MANAGEMENT 60
LEADING CONTRIBUTORS TO QUALITY THEORY: W. EDWARDS DEM ING 60 DEMING S
14 POINTS FOR MANAGEMENT 62 THE DEADLY DISEASES 66 LEADING CONTRIBUTORS
TO QUALITY THEORY: JOSEPH M. JURAN 67 THE JURAN TRILOGY 67 CONTROL
VERSUS BREAKTHROUGH 68 PROJECT-BY-PROJECT IMPROVEMENT 68 * A CLOSER LOOK
AT QUALITY 2-2: JURAN ON THE PAST CENTURY OF QUALITY 69 PARETO ANALYSIS
70 LEADING CONTRIBUTORS TO QUALITY THEORY: KAORU ISHIKAWA 71 THE BASIC
TOOLS OF QUALITY 71 ISHIKAWA S QUALITY PHILOSOPHY 71 LEADING
CONTRIBUTORS TO QUALITY THEORY: ARMAND FEIGENBAUM 72 THE 19 STEPS OF TQC
73 LEADING CONTRIBUTORS TO QUALITY THEORY: PHILIP CROSBY 73 LEADING
CONTRIBUTORS TO QUALITY THEORY: GENICHI TAGUCHI 75 DEFINITION OF QUALITY
75 QUALITY LOSS FUNCTION 75 ROBUST DESIGN 76 LEADING CONTRIBUTORS TO
QUALITY THEORY: THE REST OF THE PACK 76 ROBERT C. CAMP 76 STEPHEN R
COVEY S 8 HABITS 76 TOM PETERS 77 MICHAEL HAMMER AND JAMES CHAMPY 78 *
A CLOSER LOOK AT QUALITY 2-3: HAMMER RECANTS (SORT OF), OR IN SEARCH OF
THE LOST PRODUCT TO SELL 78 VIEWING QUALITY THEORY FROM A CONTINGENCY
PERSPECTIVE 79 RESOLVING THE DIFFERENCES IN QUALITY APPROACHES: AN
INTEGRATIVE VIEW 80 LEADERSHIP 81 EMPLOYEE IMPROVEMENT 82 QUALITY
ASSURANCE 82 CUSTOMER FOCUS 82 QUALITY PHILOSOPHY 82 CONTENTS
INFORMATION ANALYSIS 82 STRATEGIC PLANNING 82 ENVIRONMENT OR
INFRASTRUCTURE 83 TEAM APPROACH 83 FOCUS OF THE QUALITY DEPARTMENT 83
BREAKTHROUGH 83 THEORETICAL FRAMEWORK FOR QUALITY MANAGEMENT 83 SUMMARY
84 * KEY TERMS 85 * DISCUSSION QUESTIONS 85 * CASE 2-1: RHEACO, INC.:
MAKING A QUALITY TURNABOUT BY ASKING FOR ADVICE 86 * CASE 2-2: HAS
DISNEY DEVELOPED A THEORY OF QUALITY GUEST SERVICES MANAGEMENT? 87
CHAPTER 3 GLOBAL SUPPLY CHAIN QUALITY AND INTERNATIONAL QUALITY
STANDARDS 89 MANAGING QUALITY FOR THE MULTINATIONAL FIRM (MNF) 90 *
QUALITY HIGHLIGHT 3-1: SUPPLY CHAIN QUALITY IN THE GLOBAL CONTEXT 94
QUALITY IMPROVEMENT: THE AMERICAN WAY 95 THE MALCOLM BALDRIGE NATIONAL
QUALITY AWARD 95 THE BALDRIGE PROCESS 99 * A CLOSER LOOK AT QUALITY 3-1:
WHO WAS MALCOLM BALDRIGE? 100 BALDRIGE SCORING 101 BEING A BALDRIGE
EXAMINER 103 * QUALITY HIGHLIGHT 3-2: HARLAND CLARKE, INC. 104 STATE
AWARDS 105 QUALITY IMPROVEMENT: THE JAPANESE WAY 106 DEMING PRIZE 106
OTHER JAPANESE CONTRIBUTIONS TO QUALITY THOUGHT 107 LEAN PRODUCTION 107
JAPANESE TOTAL QUALITY CONTROL (TQC) 108 QUALITY IMPROVEMENT: THE
EUROPEAN WAY 110 EUROPEAN QUALITY AWARD 110 ISO 9000:2008 111 QUALITY
MANAGEMENT PRINCIPLES UNDERLYING ISO 9000:2008 115 SELECTING A REGISTRAR
116 THE ISO 9000-2008 PROCESS 116 ISO 14000 117 QUALITY IMPROVEMENT: THE
CHINESE WAY 119 DOES CHINESE QUALITY MANAGEMENT EXIST? 119 * A CLOSER
LOOK AT QUALITY 3-2: OUTSOURCING WOES 120 10 CONTENTS ARE QUALITY
APPROACHES INFLUENCED BY CULTURE? 121 SUMMARY 122 * KEY TERMS 123 *
DISCUSSION QUESTIONS 123 * CASE 3-1: UNIVERSITY OF WOLVERHAMPTON:
BECOMING AN ISO 9000 UNIVERSITY 124 * CASE 3-2: WAINWRIGHT INDUSTRIES:
AN ENTIRELY NEW PHILOSOPHY OF BUSINESS BASED ON CUSTOMER SATISFACTION
AND QUALITY 125 PART II DESIGNING AND ASSURING QUALITY 127 CHAPTER 4
STRATEGIC QUALITY PLANNING 128 STRATEGY CONTENT 128 THE IMPORTANCE OF
TIME IN QUALITY IMPROVEMENT 128 * A CLOSER LOOK AT QUALITY 4-1: PROBLEMS
WITH MEASURING EDUCATIONAL PERFORMANCE 130 LEADERSHIP FOR QUALITY 131
LEADERSHIP DIMENSIONS 132 QUALITY AND ETHICS 133 * QUALITY HIGHLIGHT
4-1: SOLECTRON CORPORATION 134 QUALITY AS A STRATEGY 135 COSTS OF
QUALITY 135 PAF PARADIGM 136 ACCOUNTING FOR QUALITY-RELATED COSTS 137
LUNDVALL-JURAN QUALITY COST MODEL 139 DIFFERENTIATION THROUGH QUALITY
139 FOCUS THROUGH QUALITY 140 ORDER WINNERS 140 QUALITY AS A CORE
COMPETENCY 141 QUALITY STRATEGY PROCESS 142 FORCED-CHOICE MODEL 142
DEPLOYING QUALITY (HOSHIN KANRI) 143 * A CLOSER LOOK AT QUALITY 4-2: A
MATURE STRATEGIC PLANNING PROCESS 143 DOES QUALITY LEAD TO BETTER
BUSINESS RESULTS? 144 QUALITY AND PRICE 146 QUALITY AND COST 146 QUALITY
AND PRODUCTIVITY 146 QUALITY AND PROFITABILITY 147 QUALITY AND THE
ENVIRONMENT 147 SUPPLY CHAIN STRATEGY 148 SUMMARY 149 * KEY TERMS 150 *
DISCUSSION QUESTIONS 150 * PROBLEMS 151 CONTENTS 11 * CASE 4-1: AMES
RUBBER CORPORATION: REALIZING MULTIPLE BENEFITS THROUGH IMPROVED QUALITY
152 * CASE 4-2: MAKE NO MISTAKE*AT EASTMAN CHEMICAL, QUALITY IS A
STRATEGIC ISSUE 154 CHAPTER 5 THE VOICE OF THE CUSTOMER 156
CUSTOMER-DRIVEN QUALITY 157 * A CLOSER LOOK AT QUALITY 5-1: CUSTOMER
SERVICE ON THE INTERNET 157 THE PITFALLS OF REACTIVE CUSTOMER-DRIVEN
QUALITY 158 CUSTOMER-RELATIONSHIP MANAGEMENT 160 COMPLAINT RESOLUTION
161 FEEDBACK 162 GUARANTEES 162 CORRECTIVE ACTION 163 THE GAPS
APPROACH TO SERVICE DESIGN 163 SEGMENTING CUSTOMERS AND MARKETS 165
STRATEGIC SUPPLY CHAIN ALLIANCES BETWEEN CUSTOMERS AND SUPPLIERS 168 THE
ROLE OF THE CUSTOMER IN THE SUPPLY CHAIN 168 COMMUNICATING DOWNSTREAM
169 ACTIVELY SOLICITED CUSTOMER-FEEDBACK APPROACHES 170 TELEPHONE
CONTACT 170 FOCUS GROUPS 171 CUSTOMER SERVICE SURVEYS 171 * A CLOSER
LOOK AT QUALITY 5-2: MISUSING SURVEYS 172 PASSIVELY SOLICITED
CUSTOMER-FEEDBACK APPROACHES 175 CUSTOMER RESEARCH CARDS 176 CUSTOMER
RESPONSE LINES 176 WEB SITE INQUIRIES 177 MANAGING CUSTOMER RETENTION
AND LOYALTY 177 CUSTOMER-RELATIONSHIP MANAGEMENT SYSTEMS (CRMS) 179 A
WORD ON EXCELLENT DESIGN 181 SUMMARY 182 * KEY TERMS 183 * DISCUSSION
QUESTIONS 183 * PROBLEMS 184 * CASE 5-1: CUSTOMER QUALITY FEEDBACK AT
APPLE COMPUTER 185 * CASE 5-2: CHAPARRAL STEEL: ACHIEVING HIGH QUALITY
THROUGH A COMMITMENT TO BOTH EXTERNAL AND INTERNAL CUSTOMERS 186 12
CONTENTS CHAPTER 6 THE VOICE OF THE MARKET 188 WHAT DO WE MEAN BY THE
VOICE OF THE MARKET? 188 GAINING INSIGHT THROUGH BENCHMARKING 189
PROCESS BENCHMARKING 190 FINANCIAL BENCHMARKING 190 PERFORMANCE
BENCHMARKING 191 PRODUCT BENCHMARKING 191 STRATEGIC BENCHMARKING 191 *
QUALITY HIGHLIGHT 6-1: PAL S SUDDEN SERVICE 191 FUNCTIONAL BENCHMARKING
193 PURPOSES OF BENCHMARKING 193 DIFFICULTIES IN MONITORING AND
MEASURING PERFORMANCE 193 COMMONLY BENCHMARKED PERFORMANCE MEASURES 197
WHY COLLECT ALL THESE MEASURES? 198 KEY BUSINESS FACTORS 198 BUSINESS
PROCESS BENCHMARKING 199 ROBERT CAMP S BUSINESS PROCESS BENCHMARKING
PROCESS 200 LEADING AND MANAGING THE BENCHMARKING EFFORT 202 * A CLOSER
LOOK AT QUALITY 6-1: TOYOTA: BENCHMARKING AMERICAN AUTO COMPANIES
(BEFORE IT WAS CALLED BENCHMARKING) 202 TRAINING 203 BASELINING AND
REENGINEERING 203 * A CLOSER LOOK AT QUALITY 6-2: THE LEGAL ENVIRONMENT
OF BENCHMARKING 204 PROBLEMS WITH BENCHMARKING 206 SUMMARY 207 * KEY
TERMS 207 * DISCUSSION QUESTIONS 207 * PROBLEMS 208 * CASE 6-1: AMGEN
CORPORATION: USING BENCHMARKING AS A MEANS OF COPING WITH RAPID GROWTH
211 * CASE 6-2: AT&TTELEHOLDINGS: MAKING BENCHMARKING A PART OF THE
PROCESS IMPROVEMENT TOOL KIT 213 CHAPTER 7 QUALITY AND INNOVATION IN
PRODUCT AND PROCESS DESIGN 215 DESIGNING PRODUCTS FOR QUALITY 215 THE
DESIGN PROCESS 216 * QUALITY HIGHLIGHT 7-1: A TURNAROUND AT KELLOGG S
CEREALS: DRIVEN BY DESIGN 218 QUALITY FUNCTION DEPLOYMENT (QFD) 220
TECHNOLOGY IN DESIGN 226 OTHER DESIGN METHODOLOGIES 228 ORGANIZING THE
DESIGN TEAM 228 THE PRODUCT LIFE CYCLE 229 CONTENTS 13 PRODUCT FAMILIES
AND THE PRODUCT LIFE CYCLE 229 * A CLOSER LOOK AT QUALITY 7-1: SKI
DESIGN 229 COMPLEMENTARY PRODUCTS 230 DESIGNING PRODUCTS THAT WORK 231 *
A CLOSER LOOK AT QUALITY 7-2: WHY IT TAKES A ROCKET SCIENTIST TO DESIGN
A GOLF BALL 231 DESIGN FOR MANUFACTURE METHOD 233 DESIGN FOR
MAINTAINABILITY 234 DESIGNING FOR RELIABILITY 235 RELIABILITY ANALYSIS
TOOLS 235 FAILURE MODES AND EFFECTS ANALYSIS 235 * QUALITY HIGHLIGHT
7-2: DESIGNING RELIABLE LUXURY AT VUITTON 236 HOW FMEA WORKS 237
FAULT-TREE ANALYSIS 238 FAILURE MODES, EFFECTS, AND CRITICALITY ANALYSIS
240 PRODUCT TRACEABILITY AND RECALL PROCEDURES 240 ENVIRONMENTAL
CONSIDERATIONS IN DESIGN 241 SUMMARY 242 * KEY TERMS 243 * DISCUSSION
QUESTIONS 243 * PROBLEMS 244 * CASE 7-1: DESIGNING THE FORD TAURUS: WHY
QUALITY HAD TO BE JOB 1 246 * CASE 7-2: NUCOR CORPORATION: PRODUCING
QUALITY STEEL BY STRESSING SOUND MANAGEMENT PRACTICES 248 CHAPTER 8
DESIGNING QUALITY SERVICES 250 DIFFERENCES BETWEEN SERVICES AND
MANUFACTURING 250 INTERNAL VERSUS EXTERNAL SERVICES 252 VOLUNTARY VERSUS
INVOLUNTARY SERVICES 252 HOW ARE SERVICE QUALITY ISSUES DIFFERENT FROM
THOSE OF MANUFACTURING? 253 * A CLOSER LOOK AT QUALITY 8-1: SERVICE
WARRANTIES: PROFITABLE OR A RIP-OFF*YOU DECIDE 254 HOW ARE SERVICE
QUALITY ISSUES SIMILAR TO MANUFACTURING? 254 WHAT DO SERVICES CUSTOMERS
WANT? 254 * QUALITY HIGHLIGHT 8-1: RITZ-CARLTON HOTELS 256 SERVQUAL 257
EXPECTATIONS 257 PERCEPTIONS 259 GAP ANALYSIS 259 ASSESSING DIFFERENCES
IN EXPECTATIONS AND PERCEPTIONS BY USING THE DIFFERENCING TECHNIQUE 262
14 CONTENTS DESIGNING AND IMPROVING THE SERVICES TRANSACTION 265
SERVICES BLUEPRINTING 265 MOMENTS OF TRUTH 266 * A CLOSER LOOK AT
QUALITY 8-2: QUALITY IN HEALTH CARE 267 POKA-YOKE 268 THE CUSTOMER
BENEFITS PACKAGE 269 SERVICE TRANSACTION ANALYSIS 271 IMPROVING CUSTOMER
SERVICE IN GOVERNMENT 273 * A CLOSER LOOK AT QUALITY 8-3: GOVERNMENT
SERVICE QUALITY: A STOP-AND-GO PROCESS 274 QUALITY IN HEALTH CARE 275
SUPPLY CHAIN QUALITY IN SERVICES 275 A THEORY FOR SERVICE QUALITY
MANAGEMENT 276 SUMMARY 277 * KEY TERMS 277 * DISCUSSION QUESTIONS 278 *
PROBLEMS 278 * CASE 8-1: YAHOO! DESIGNS QUALITY SERVICES WITH CUSTOMERS
IN MIND 280 * CASE 8-2: UPS: DELIVERING THE TOTAL PACKAGE IN CUSTOMER
SERVICE 281 CHAPTER 9 MANAGING SUPPLIER QUALITY IN THE SUPPLY CHAIN 283
THE VALUE CHAIN 283 THE CHAIN OF CUSTOMERS 284 MANAGING THE SUPPLY CHAIN
284 SUPPLIER PARTNERING 286 * A CLOSER LOOK AT QUALITY 9-1: SUPPLY
CHAINS AND TERRORISM 287 SINGLE-SOURCE EXAMPLES 288 * QUALITY HIGHLIGHT
9-1: SUPPLIER PARTNERSHIPS AT MERCEDES-BENZ 289 SUPPLIER DEVELOPMENT 290
* QUALITY HIGHLIGHT 9-2: INTEGRATING FORWARD ALONG THE SUPPLY CHAIN:
3M DENTAL PRODUCTS DIVISION 291 SUPPLIER AWARDS 292 SUPPLIER
RELATIONSHIP MANAGEMENT SYSTEMS (SRMS) 293 APPLYING THE CONTINGENCY
PERSPECTIVE TO SUPPLIER PARTNERING 293 A SUPPLIER DEVELOPMENT PROGRAM:
SOFTS 16949 294 ISO/TS 16949 294 QUALITY MANAGEMENT SYSTEM 294
MANAGEMENT RESPONSIBILITY 295 RESOURCE MANAGEMENT 296 CONTENTS 15
PRODUCT REALIZATION 296 MEASUREMENT, ANALYSIS, AND IMPROVEMENT 296
ACCEPTANCE SAMPLING AND STATISTICAL SAMPLING TECHNIQUES 296 IS
ACCEPTANCE SAMPLING NEEDED? 296 * A CLOSER LOOK AT QUALITY 9-2: FOR RFID
TO TAKE HOLD, RELIABILITY NEEDS TO IMPROVE 297 BUILDING AN UNDERSTANDING
OF SUPPLY CHAIN QUALITY MANAGEMENT 298 SUMMARY 298 * KEY TERMS 299 *
DISCUSSION QUESTIONS 299 * CASE 9-1: AT&T: SETTING HIGH STANDARDS FOR
SUPPLIERS AND REWARDING SUPPLIER PERFORMANCE 300 * CASE 9-2: MANAGING
THE SUPPLY CHAIN AT HONEYWELL 301 APPENDIX ACCEPTANCE SAMPLING
FUNDAMENTALS 303 PART III IMPLEMENTING QUALITY 315 CHAPTER 10 THE TOOLS
OF QUALITY 316 IMPROVING THE SYSTEM 316 ISHIKAWA S BASIC SEVEN TOOLS OF
QUALITY 317 PROCESS MAPS 318 * A CLOSER LOOK AT QUALITY 10-1: EXTENDED
PROCESS MAPPING OF SUPPLY CHAINS 322 CHECK SHEETS 324 HISTOGRAMS 326
SCATTER DIAGRAMS 327 CONTROL CHARTS 329 CAUSE-AND-EFFECT (ISHIKAWA)
DIAGRAMS 329 PARETO CHARTS 331 THE SEVEN NEW TOOLS FOR IMPROVEMENT 334
THE AFFINITY DIAGRAM 335 THE INTERRELATIONSHIP DIGRAPH 337 TREE DIAGRAMS
340 PRIORITIZATION GRID 340 MATRIX DIAGRAM 344 PROCESS DECISION PROGRAM
CHART 345 ACTIVITY NETWORK DIAGRAM 346 REFLECTIONS ON THE MANAGERIAL N7
TOOLS 346 OTHER TOOLS FOR PERFORMANCE MEASUREMENT 347 SPIDER CHARTS 347
BALANCED SCORECARDS 348 DASHBOARDS 348 SUMMARY 349 * KEY TERMS 350 *
DISCUSSION QUESTIONS 350 * PROBLEMS 350 16 CONTENTS * CASE 10.1:
CORPORATE UNIVERSITIES: TEACHING THE TOOLS OF QUALITY 354 * CASE 10.2:
LANIER: ACHIEVING MAXIMUM PERFORMANCE BY SUPPORTING QUALITY PRODUCTS
WITH QUALITY SERVICES 356 CHAPTER 11 STATISTICALLY BASED QUALITY
IMPROVEMENT FOR VARIABLES 358 STATISTICAL FUNDAMENTALS 358 WHAT IS
STATISTICAL THINKING? 358 * QUALITY HIGHLIGHT 11-1: STATISTICAL TOOLS IN
ACTION 359 WHY DO STATISTICS SOMETIMES FAIL IN THE WORKPLACE? 360 WHAT
DO WE MEAN BY THE TERM STATISTICAL QUALITY CONTROL? 361 UNDERSTANDING
PROCESS VARIATION 361 PROCESS STABILITY 362 SAMPLING METHODS 362 RANDOM
SAMPLES 363 SYSTEMATIC SAMPLES 363 SAMPLING BY RATIONAL SUBGROUPS 363
PLANNING FOR INSPECTION 364 PROCESS CONTROL CHARTS 364 VARIABLES AND
ATTRIBUTES CONTROL CHARTS 364 A GENERALIZED PROCEDURE FOR DEVELOPING
PROCESS CHARTS 365 UNDERSTANDING CONTROL CHARTS 365 X AND R CHARTS 367
INTERPRETING CONTROL CHARTS 369 USING EXCEL TO DRAW X AND R CHARTS 373
XAND MOVING RANGE (MR) CHARTS FOR POPULATION DATA 374 USING EXCEL TO
DRAWXAND MR CHARTS 376 MEDIAN CHARTS 377 USING EXCEL TO DRAW MEDIAN
CHARTS 380 X AND S CHARTS 380 USING EXCEL TO DRAW S AND X CHARTS 381
OTHER CONTROL CHARTS 381 MOVING AVERAGE CHART 381 CUSUM CHART 382 SOME
CONTROL CHART CONCEPTS FOR VARIABLES 383 CHOOSING THE CORRECT VARIABLES
CONTROL CHART 383 CORRECTIVE ACTION 383 CONTENTS 17 HOW DO WE USE
CONTROL CHARTS TO CONTINUOUSLY IMPROVE? 385 TAMPERING WITH THE PROCESS
385 PROCESS CAPABILITY FOR VARIABLES 385 * A CLOSER LOOK AT QUALITY
11-1: A JUSTIFICATION FOR MEETING STANDARDS IN SOFTWARE QUALITY 386
POPULATION VERSUS SAMPLING DISTRIBUTIONS 387 CAPABILITY STUDIES 388 PPK
389 THE DIFFERENCE BETWEEN CAPABILITY AND STABILITY 391 OTHER
STATISTICAL TECHNIQUES IN QUALITY MANAGEMENT 391 SUMMARY 392 * KEY TERMS
392 * DISCUSSION QUESTIONS 392 * PROBLEMS 393 * CASE 11-1: ORE-IDA FRIES
397 CHAPTER 12 STATISTICALLY BASED QUALITY IMPROVEMENT FOR ATTRIBUTES
399 GENERIC PROCESS FOR DEVELOPING ATTRIBUTES CHARTS 400 UNDERSTANDING
ATTRIBUTES CHARTS 400 P CHARTS FOR PROPORTION DEFECTIVE 400 USING EXCEL
TO DRAW P CHARTS 403 NP CHARTS 403 USING EXCEL TO DRAW NP CHARTS 405 ;
CAND U CHARTS ,405 USING EXCEL TO DRAW C AND U CHARTS 408 ATTRIBUTES
CHARTS SUMMARY 408 CHOOSING THE RIGHT ATTRIBUTES CHART 408 RELIABILITY
MODELS 408 SERIES RELIABILITY 411 PARALLEL RELIABILITY 412 MEASURING
RELIABILITY 413 MEAN TIME TO FAILURE (MTTF) 413 * A CLOSER LOOK AT
QUALITY 12-1: IS QUALITY ON THE DECLINE? 414 SYSTEM AVAILABILITY 415
SUMMARY 416 * KEY TERMS 416 * DISCUSSION QUESTIONS 416 * PROBLEMS 417 *
CASE 12-1: DECISION SCIENCES INSTITUTE NATIONAL CONFERENCE 421 CHAPTER
13 SIX SIGMA MANAGEMENT AND LEAN TOOLS 424 WHAT IS SIX SIGMA? 424
ORGANIZING LEAN-SIX SIGMA 427 PACKING LEAN WITH SIX SIGMA 428 18
CONTENTS DMAIC OVERVIEW 429 * A CLOSER LOOK AT QUALITY 13-1: DMAIC IN
ACTION 430 DEFINE PHASE 431 DEVELOPING THE BUSINESS CASE 431 PROJECT
EVALUATION 432 PARETO ANALYSIS 432 PROBLEM DEFINITION 432 MEASURE PHASE
435 SELECTING PROCESS OUTCOMES 435 FMEA 437 VERIFYING MEASUREMENTS 437
GAUGE R&R 439 USING EXCEL TO PERFORM GAUGE R&R ANALYSIS 442 ANALYZE
PHASE 443 DEFINING OBJECTIVES 443 IDENTIFYING XS 443 ANALYZING SOURCES
OF VARIATION 443 IMPROVE PHASE 444 CONTROL PHASE 444 TAGUCHI DESIGN OF
EXPERIMENTS 445 ROBUST DESIGN 445 BACKGROUND OF THE TAGUCHI METHOD 446
TAGUCHI DEFINITION OF QUALITY 446 QUALITY LOSS FUNCTION 447 THE TAGUCHI
PROCESS 448 USING EXCEL TO SOLVE TAGUCHI EXPERIMENTS 451 DESIGN FOR SIX
SIGMA 453 LEAN-SIX SIGMA FROM A CONTINGENCY PERSPECTIVE 453 SUMMARY 454
* KEY TERMS 454 * DISCUSSION QUESTIONS 454 * PROBLEMS 455 * CASE 13-1:
THE NEIMAN-MARCUS COOKIE 459 PART IV FOREVER IMPROVING THE QUALITY
SYSTEM 461 CHAPTER 14 MANAGING QUALITY IMPROVEMENT TEAMS AND PROJECTS
462 WHY EMPLOYEES ENJOY TEAMS 463 LEADING TEAMS FOR QUALITY IMPROVEMENT
463 EMPLOYEE EMPOWERMENT AND INVOLVEMENT 463 FLATTENING HIERARCHIES FOR
IMPROVED EFFECTIVENESS 465 * A CLOSER LOOK AT QUALITY 14-1: EMPOWERMENT
IN ACTION 466 TEAM LEADER ROLES AND RESPONSIBILITIES 466 TEAM ROLES AND
RESPONSIBILITIES 468 CONTENTS 19 TEAM FORMATION AND EVOLUTION 468 TEAM
RULES 469 TYPES OF TEAMS 470 PROCESS IMPROVEMENT TEAMS 470
CROSS-FUNCTIONAL TEAMS 470 TIGER TEAMS 471 NATURAL WORK GROUPS 471
SELF-DIRECTED WORK TEAMS 471 VIRTUAL TEAMS 471 * A CLOSER LOOK AT
QUALITY 14-2: LESSONS FROM EFFECTIVE TEAMS OUTSIDE THE BUSINESS WORLD
472 IMPLEMENTING TEAMS 473 MEETING MANAGEMENT 473 CONFLICT RESOLUTION IN
TEAMS 475 SAVING QUALITY TEAMS FROM FAILURE: DIAGNOSING PROBLEMS AND
INTERVENING BEFORE IT IS TOO LATE 478 MANAGING AND CONTROLLING PROJECTS
478 QUALIFYING PROJECTS 479 PROJECT CHARTERS 480 FORCE-FIELD ANALYSIS
480 WORK BREAKDOWN STRUCTURE (WBS) 481 IDENTIFYING PRECEDENCE
RELATIONSHIPS 483 IDENTIFYING OUTCOME MEASURES 483 IDENTIFYING TASK
TIMES 483 ACTIVITY NETWORK DIAGRAMS 484 ARROW GANTT CHARTS 488 MANAGING
MULTIPLE PROJECTS 488 SUMMARY 489 * KEY TERMS 490 * DISCUSSION QUESTIONS
491 * PROBLEMS 491 * CASE 14-1: WHOLE FOODS: USING TEAMWORK AS A RECIPE
FOR SUCCESS 494 * CASE 14-2: THE BOEING 777: DESIGNING AND BUILDING AN
AIRPLANE USING VIRTUAL TEAMS 496 CHAPTER 15 IMPLEMENTING AND VALIDATING
THE QUALITY SYSTEM 498 BUILDING BLOCKS FOR THE SYSTEM OF QUALITY
IMPROVEMENT 499 PEOPLE 499 ORGANIZATIONAL LEARNING AND KNOWLEDGE 500
CULTURE 501 CLOSENESS TO CUSTOMERS 501 INFORMATION AND FINANCE 502 20
CONTENTS APPENDIX 521 GLOSSARY 524 INDEX 536 THE THREE SPHERES OF
QUALITY 503 THE INTEGRATIVE APPROACH 503 ALIGNMENT BETWEEN THE QUALITY
SYSTEM AND STRATEGY 503 INTERNAL VALIDATION: DOCUMENTING AND ASSESSING
THE QUALITY SYSTEM 504 * QUALITY HIGHLIGHT 15-1: BACK TO BASICS AT FORD
504 * A CLOSER LOOK AT QUALITY 15-1: A SIMPLE SELF- ASSESSMENT TOOL 507
QUALITY AUDITS 510 QUALITY AUDIT PROCESS 511 TYPES OF AUDITS 512
OPERATIONAL AUDITS 512 PERFORMANCE AUDITS 512 * A CLOSER LOOK AT QUALITY
15-2: QUALITY AUDITS IN ACTION 514 QUALITATIVE AND QUANTITATIVE ELEMENTS
IN AUDITS 516 VALIDATING THE QUALITY SYSTEM 516 SUMMARY 517 * KEY TERMS
518 * DISCUSSION QUESTIONS 518 * PROBLEMS 518 * CASE 15-1: SETTING
PRIORITIES USING THE BALDRIGE CRITERIA 518
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| any_adam_object | 1 |
| author | Foster, S. Thomas Jr |
| author_GND | (DE-588)105174170X |
| author_facet | Foster, S. Thomas Jr |
| author_role | aut |
| author_sort | Foster, S. Thomas Jr |
| author_variant | s t f st stf |
| building | Verbundindex |
| bvnumber | BV036009274 |
| callnumber-first | T - Technology |
| callnumber-label | TS156 |
| callnumber-raw | TS156 |
| callnumber-search | TS156 |
| callnumber-sort | TS 3156 |
| callnumber-subject | TS - Manufactures |
| classification_rvk | QP 530 |
| classification_tum | WIR 778f WIR 896f |
| ctrlnum | (OCoLC)471043319 (DE-599)GBV613451775 |
| dewey-full | 658.4013 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4013 |
| dewey-search | 658.4013 |
| dewey-sort | 3658.4013 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Arbeitswissenschaften Wirtschaftswissenschaften |
| edition | 4. ed., global ed. |
| format | Book |
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| id | DE-604.BV036009274 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T22:09:26Z |
| institution | BVB |
| isbn | 0135078199 9780135078198 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-018901528 |
| oclc_num | 471043319 |
| open_access_boolean | 1 |
| owner | DE-945 DE-91 DE-BY-TUM |
| owner_facet | DE-945 DE-91 DE-BY-TUM |
| physical | 545 S. Ill., graph. Darst. |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | Pearson |
| record_format | marc |
| spelling | Foster, S. Thomas Jr. Verfasser (DE-588)105174170X aut Managing quality integrating the supply chain S. Thomas Foster 4. ed., global ed. Boston [u.a.] Pearson 2010 545 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Qualitätsmanagement stw Supply Chain Management stw Quality control Quality of products Supply Chain Management (DE-588)4684051-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s Supply Chain Management (DE-588)4684051-5 s b DE-604 DE-601 pdf/application http://www.gbv.de/dms/zbw/613451775.pdf kostenfrei Inhaltsverzeichnis GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018901528&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Foster, S. Thomas Jr Managing quality integrating the supply chain Qualitätsmanagement stw Supply Chain Management stw Quality control Quality of products Supply Chain Management (DE-588)4684051-5 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4684051-5 (DE-588)4219057-5 |
| title | Managing quality integrating the supply chain |
| title_auth | Managing quality integrating the supply chain |
| title_exact_search | Managing quality integrating the supply chain |
| title_full | Managing quality integrating the supply chain S. Thomas Foster |
| title_fullStr | Managing quality integrating the supply chain S. Thomas Foster |
| title_full_unstemmed | Managing quality integrating the supply chain S. Thomas Foster |
| title_short | Managing quality |
| title_sort | managing quality integrating the supply chain |
| title_sub | integrating the supply chain |
| topic | Qualitätsmanagement stw Supply Chain Management stw Quality control Quality of products Supply Chain Management (DE-588)4684051-5 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Qualitätsmanagement Supply Chain Management Quality control Quality of products |
| url | http://www.gbv.de/dms/zbw/613451775.pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018901528&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT fostersthomas managingqualityintegratingthesupplychain |
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