Supply chain management: processes, partnerships, performance
Saved in:
| Format: | Book |
|---|---|
| Language: | English |
| Published: |
Sarasota, Fla.
Supply Chain Management Inst.
2008
|
| Edition: | 3. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XX, 431 S. graph. Darst. |
| ISBN: | 9780975994931 |
Staff View
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Record in the Search Index
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| adam_text | SUPPLY CHAIN MANAGEMENT PROCESSES, PARTNERSHIPS, PERFORMANCE THIRD
EDITION DOUGLAS M. LAMBERT, EDITOR FISHER COLLEGE OF BUSINESS THE OHIO
STATE UNIVERSITY SUPPLY CHAIN MANAGEMENT INSTITUTE SARASOTA, FLORIDA
SUPPLY C H ^ MANAGEMENT WWW.SCM-INSTITUTE.ORG I N S T I T U T E CONTENTS
1. SUPPLY CHAIN MANAGEMENT OVERVIEW 1 INTRODUCTION 2 WHAT SCM IS NOT 3
JUST WHAT IS SUPPLY CHAIN MANAGEMENT? 5 BUSINESS PROCESS MANAGEMENT 7
THE SUPPLY CHAIN MANAGEMENT PROCESSES 9 CUSTOMER RELATIONSHIP MANAGEMENT
10 SUPPLIER RELATIONSHIP MANAGEMENT 11 CUSTOMER SERVICE MANAGEMENT 11
DEMAND MANAGEMENT 11 ORDER FULFILLMENT 12 MANUFACTURING FLOW MANAGEMENT
12 PRODUCT DEVELOPMENT AND COMMERCIALIZATION 12 RETURNS MANAGEMENT 12
THE REQUIREMENT FOR STANDARD BUSINESS PROCESSES 13 ACHIEVING
CROSS-FUNCTIONAL AND CROSS-FIRM INVOLVEMENT USING THE SUPPLY CHAIN
MANAGEMENT PROCESSES 14 THE CRITICAL SUPPLY CHAIN LINKAGES 15 MEASURING
THE FINANCIAL IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT AND SUPPLIER
RELATIONSHIP MANAGEMENT 18 BUILDING HIGH-PERFORMANCE RELATIONSHIP IN THE
SUPPLY CHAIN 20 THE PARTNERSHIP MODEL 21 THE PARTNERSHIP BUILDING
SESSION 22 SUMMARY OF THE SUPPLY CHAIN MANAGEMENT FRAMEWORK 22
CONCLUSIONS 23 2. THE CUSTOMER RELATIONSHIP MANAGEMENT PROCESS OVERVIEW
25 INTRODUCTION 25 CUSTOMER RELATIONSHIP MANAGEMENT AS A SUPPLY CHAIN
MANAGEMENT PROCESS 27 THE STRATEGIC CUSTOMER RELATIONSHIP MANAGEMENT
PROCESS 30 REVIEW CORPORATE AND MARKETING STRATEGIES 30 IDENTIFY
CRITERIA FOR CATEGORIZING CUSTOMERS 31 PROVIDE GUIDELINES FOR THE DEGREE
OF DIFFERENTIATION IN THE PRODUCT AND SERVICE AGREEMENT 31 DEVELOP
FRAMEWORK OF METRICS 32 DEVELOP GUIDELINES FOR SHARING PROCESS
IMPROVEMENT BENEFITS WITH CUSTOMERS ..34 THE OPERATIONAL CUSTOMER
RELATIONSHIP MANAGEMENT PROCESS 36 SEGMENT CUSTOMERS 36 PREPARE THE
ACCOUNT/SEGMENT MANAGEMENT TEAM 37 CONTENTS XIII INTERNALLY REVIEW THE
ACCOUNTS 38 IDENTIFY OPPORTUNITIES WITH THE ACCOUNTS 39 DEVELOP THE
PRODUCT AND SERVICE AGREEMENT 39 IMPLEMENT THE PRODUCT AND SERVICE
AGREEMENT 39 MEASURE PERFORMANCE AND GENERATE PROFITABILITY REPORTS 40
CONCLUSIONS 40 APPENDIX: CUSTOMER AND PRODUCT PROFITABILITY REPORTS 41
3. THE SUPPLIER RELATIONSHIP MANAGEMENT PROCESS OVERVIEW 53 INTRODUCTION
53 SUPPLIER RELATIONSHIP MANAGEMENT AS A SUPPLY CHAIN MANAGEMENT PROCESS
55 THE STRATEGIC SUPPLIER RELATIONSHIP MANAGEMENT PROCESS 56 REVIEW
CORPORATE, MARKETING, MANUFACTURING AND SOURCING STRATEGIES 56 IDENTIFY
CRITERIA FOR CATEGORIZING SUPPLIERS 57 PROVIDE GUIDELINES FOR THE DEGREE
OF DIFFERENTIATION IN THE PRODUCT AND SERVICE AGREEMENT 60 DEVELOP
FRAMEWORK OF METRICS 61 DEVELOP GUIDELINES FOR SHARING PROCESS
IMPROVEMENT BENEFITS WITH SUPPLIERS ....63 THE OPERATIONAL SUPPLIER
RELATIONSHIP MANAGEMENT PROCESS 64 SEGMENT SUPPLIERS 64 PREPARE THE
SUPPLIER/SEGMENT MANAGEMENT TEAM 65 INTERNALLY REVIEW THE
SUPPLIER/SUPPLIER SEGMENT 65 IDENTIFY OPPORTUNITIES WITH THE SUPPLIERS
66 DEVELOP THE PRODUCT AND SERVICE AGREEMENT AND COMMUNICATION PLAN 66
IMPLEMENT THE PRODUCT AND SERVICE AGREEMENT 68 MEASURE PERFORMANCE AND
GENERATE SUPPLIER COST/PROFITABILITY REPORTS 68 CONCLUSIONS 68 4. THE
CUSTOMER SERVICE MANAGEMENT PROCESS OVERVIEW 69 INTRODUCTION 69 CUSTOMER
SERVICE MANAGEMENT AS A SUPPLY CHAIN MANAGEMENT PROCESS 71 THE STRATEGIC
CUSTOMER SERVICE MANAGEMENT PROCESS 74 DEVELOP CUSTOMER SERVICE
MANAGEMENT STRATEGY 75 DEVELOP RESPONSE PROCEDURES 76 DEVELOP
INFRASTRUCTURE FOR IMPLEMENTING RESPONSE PROCEDURES 78 DEVELOP FRAMEWORK
OF METRICS 78 THE OPERATIONAL CUSTOMER SERVICE MANAGEMENT PROCESS 80
RECOGNIZE EVENT 80 EVALUATE SITUATION AND ALTERNATIVES 81 IMPLEMENT
SOLUTION 82 MONITOR AND REPORT 82 EXAMPLES OF THE OPERATIONAL CUSTOMER
SERVICE MANAGEMENT PROCESS 82 STANDARDIZED RESPONSE PROCEDURES AT
GILLETTE ARGENTINA 83 STANDARDIZED RESPONSE PROCEDURES AT SHELL 84
CONCLUSIONS 86 XIV CONTENTS 5. THE DEMAND MANAGEMENT PROCESS OVERVIEW 87
INTRODUCTION 87 DEMAND MANAGEMENT AS A SUPPLY CHAIN MANAGEMENT PROCESS
88 THE STRATEGIC DEMAND MANAGEMENT PROCESS 89 DETERMINE DEMAND
MANAGEMENT GOALS AND STRATEGY 90 DETERMINE FORECASTING PROCEDURES 91
PLAN INFORMATION FLOW 93 DETERMINE SYNCHRONIZATION PROCEDURES 95 DEVELOP
CONTINGENCY MANAGEMENT SYSTEM 97 DEVELOP FRAMEWORK OF METRICS 98 THE
OPERATIONAL DEMAND MANAGEMENT PROCESS 99 COLLECT DATA/INFORMATION 99
FORECAST 100 SYNCHRONIZE 101 REDUCE VARIABILITY AND INCREASE FLEXIBILITY
102 MEASURE PERFORMANCE 104 CONCLUSIONS 104 6. THE ORDER FULFILLMENT
PROCESS OVERVIEW 105 INTRODUCTION 105 ORDER FULFILLMENT AS A SUPPLY
CHAIN MANAGEMENT PROCESS 106 THE STRATEGIC ORDER, FULFILLMENT PROCESS
107 REVIEW MARKETING STRATEGY, SUPPLY CHAIN STRUCTURE AND CUSTOMER
SERVICE GOALS 108 DEFINE REQUIREMENTS FOR ORDER FULFILLMENT 109 EVALUATE
LOGISTICS NETWORK 110 DEFINE PLAN FOR ORDER FULFILLMENT 111 DEVELOP
FRAMEWORK OF METRICS 113 THE OPERATIONAL ORDER FULFILLMENT PROCESS 114
GENERATE AND COMMUNICATE ORDER 116 ENTER ORDER 117 PROCESS ORDER 117
HANDLE DOCUMENTATION 118 FILL ORDER 118 DELIVER ORDER 118 PERFORM
POST-DELIVERY ACTIVITIES AND MEASURE PERFORMANCE 119 CONCLUSIONS 119 7.
THE MANUFACTURING FLOW MANAGEMENT PROCESS OVERVIEW 121 INTRODUCTION 121
MANUFACTURING FLOW MANAGEMENT AS A SUPPLY CHAIN MANAGEMENT PROCESS 123
THE STRATEGIC MANUFACTURING FLOW MANAGEMENT PROCESS 125 REVIEW
MANUFACTURING, SOURCING, MARKETING, AND LOGISTICS STRATEGIES 126
DETERMINE DEGREE OF MANUFACTURING FLEXIBILITY REQUIRED 129 DETERMINE
PUSH/PULL BOUNDARIES 132 IDENTIFY MANUFACTURING CONSTRAINTS AND
DETERMINE CAPABILITIES 134 DEVELOP FRAMEWORK OF METRICS 136 CONTENTS XV
THE OPERATIONAL MANUFACTURING FLOW MANAGEMENT PROCESS 138 DETERMINE
ROUTING AND VELOCITY THROUGH MANUFACTURING 138 PLAN MANUFACTURING AND
MATERIAL FLOW 139 EXECUTE CAPACITY AND DEMAND PLANS 140 MEASURE
PERFORMANCE 141 CONCLUSIONS 142 THE PRODUCT DEVELOPMENT AND
COMMERCIALIZATION PROCESS OVERVIEW 143 INTRODUCTION 143 TYPES OF PRODUCT
DEVELOPMENT PROJECTS 144 PRODUCT DEVELOPMENT AND COMMERCIALIZATION AS A
SUPPLY CHAIN MANAGEMENT PROCESS 146 THE STRATEGIC PRODUCT DEVELOPMENT
AND COMMERCIALIZATION PROCESS 147 REVIEW CORPORATE, MARKETING,
MANUFACTURING AND SOURCING STRATEGIES 147 DEVELOP IDEA GENERATION AND
SCREENING PROCEDURES 149 ESTABLISH GUIDELINES FOR CROSS-FUNCTIONAL
PRODUCT DEVELOPMENT TEAM MEMBERSHIP 149 IDENTIFY PRODUCT ROLLOUT ISSUES
AND CONSTRAINTS 150 ESTABLISH NEW PRODUCT PROJECT GUIDELINES 151 DEVELOP
FRAMEWORK OF METRICS 151 THE OPERATIONAL PRODUCT DEVELOPMENT AND
COMMERCIALIZATION PROCESS 153 DEFINE NEW PRODUCTS AND ASSESS FIT 153
ESTABLISH CROSS-FUNCTIONAL PRODUCT DEVELOPMENT TEAM 153 FORMALIZE NEW
PRODUCT DEVELOPMENT PROJECT 155 DESIGN, BUILD AND TEST PROTOTYPES 155
EVALUATE MAKE/BUY DECISION 156 DETERMINE CHANNELS 156 ROLLOUT PRODUCT
157 MEASURE PERFORMANCE 157 CONCLUSIONS 158 9. THE RETURNS MANAGEMENT
PROCESS OVERVIEW 159 INTRODUCTION 159 TYPES OF RETURNS 160 CONSUMER
RETURNS 161 MARKETING RETURNS 161 ASSET RETURNS 161 PRODUCT RECALLS 162
ENVIRONMENTAL RETURNS 162 SUMMARY 162 DEFINING RETURNS MANAGEMENT 163
RETURNS MANAGEMENT AS A SUPPLY CHAIN MANAGEMENT PROCESS 164 THE
STRATEGIC RETURNS MANAGEMENT PROCESS 165 DETERMINE RETURNS MANAGEMENT
GOALS AND STRATEGY 165 DEVELOP RETURNS AVOIDANCE, GATEKEEPING AND
DISPOSITION GUIDELINES 168 DEVELOP RETURNS NETWORK AND FLOW OPTIONS 171
DEVELOP CREDIT RULES 172 DETERMINE SECONDARY MARKETS 1 72 XVI CONTENTS
DEVELOP FRAMEWORK OF METRICS 1 73 THE OPERATIONAL RETURNS MANAGEMENT
PROCESS 174 RECEIVE RETURN REQUEST 1 74 DETERMINE ROUTING 175 RECEIVE
RETURNS 176 SELECT DISPOSITION 176 CREDIT CUSTOMER/SUPPLIER 1 77 ANALYZE
RETURNS AND MEASURE PERFORMANCE 177 CONCLUSIONS 178 10. CONDUCTING
ASSESSMENTS OF THE SUPPLY CHAIN MANAGEMENT PROCESSES OVERVIEW 1 79
INTRODUCTION 179 CONDUCTING AN ASSESSMENT 180 GAIN COMMITMENT FOR AN
ASSESSMENT 181 SELECT THE PROCESS TO ASSESS 181 CHOOSE THE PARTICIPANTS
FOR THE ASSESSMENT 182 SCHEDULE THE ASSESSMENT 182 ACQUAINT PARTICIPANTS
WITH THE FRAMEWORK AND THE SUPPLY CHAIN MANAGEMENT PROCESS THAT WILL BE
ASSESSED 184 COMPLETE THE ASSESSMENT TOOL INDIVIDUALLY 184 SUMMARIZE
RESPONSES TO USE FOR DISCUSSION IN THE CONSENSUS-BUILDING MEETING 186
HOLD THE CONSENSUS-BUILDING MEETING 187 PREPARE A SUMMARY OF SCORE,
IMPORTANCE, JUSTIFICATION AND POTENTIAL ACTION ITEMS 188 DEVELOP A PLAN
FOR ACTION 188 CONCLUSIONS 190 APPENDIX: EXAMPLE REPORT OF A
CROSS-FUNCTIONAL ASSESSMENT 191 11. MAPPING FOR SUPPLY CHAIN MANAGEMENT
OVERVIEW 197 INTRODUCTION 197 RELATIONSHIP-BASED MAPS 198 MULTIPLE VIEWS
OF THE RELATIONSHIP-BASED MAP 200 THE STRUCTURAL DIMENSION OF THE
NETWORK 202 COMPLEXITY IN A SUPPLY CHAIN 202 EXAMPLES OF
RELATIONSHIP-BASED MAPS 203 TYPE OF BUSINESS PROCESS LINKS 206
ACTIVITY-BASED MAPS 208 TIME-BASED PROCESS MAPPING 209 PIPELINE
INVENTORY PROCESS MAPPING 211 EXTENDED VALUE STREAM MAPS 212
FACILITATING THE DEVELOPMENT OF A RELATIONSHIP-BASED MAP 213 CONCLUSIONS
216 CONTENTS XVII 12. LEAN THINKING AND SUPPLY CHAIN MANAGEMENT OVERVIEW
217 INTRODUCTION 217 FUNDAMENTALS OF LEAN MANAGEMENT 218 APPLYING LEAN
PRINCIPLES TO SUPPLY CHAIN OPERATIONS 220 EXTENDED VALUE STREAM MAPPING
221 LEAN THINKING AND SUPPLY CHAIN MANAGEMENT 224 A BROADER VIEW OF
WASTE 226 COST ALLOCATIONS FOR DECISION MAKING 228 MISSED OPPORTUNITIES
FOR VALUE CREATION 228 DISCONNECTS BETWEEN PROMISE MAKING AND PROMISE
KEEPING 229 UNCLEAR EXPECTATIONS IN BUSINESS RELATIONSHIPS 230 LATE
DETECTION OF ACTION REQUIRED 231 MISALIGNMENT OF INCENTIVES 231
EXCESSIVE PRODUCT PROLIFERATION 232 CONCLUSIONS 233 13. IMPLEMENTING AND
SUSTAINING THE SUPPLY CHAIN MANAGEMENT PROCESSES OVERVIEW 235
INTRODUCTION 235 STRUCTURAL MANAGEMENT COMPONENTS 236 PLANNING 236
CONTROL METHODS 238 WORKFLOW STRUCTURE 239 ORGANIZATIONAL STRUCTURE 241
COMMUNICATION STRUCTURE 242 KNOWLEDGE MANAGEMENT 242 BEHAVIORAL
MANAGEMENT COMPONENTS 243 MANAGEMENT METHODS 243 POWER AND LEADERSHIP
244 RISK AND REWARD 245 CULTURE AND ATTITUDE 245 TRUST AND COMMITMENT
246 PROCESS IMPLEMENTATION AND MAINTENANCE 247 SELECT PROCESS 248 BUILD
TEAM 249 REVIEW SUB-PROCESSES 251 ASSESS PERFORMANCE 251 GAP ANALYSIS
252 IMPLEMENT IMPROVEMENTS 253 VALIDATE 254 CONCLUSIONS 254 14.
DEVELOPING AND IMPLEMENTING PARTNERSHIPS IN THE SUPPLY CHAIN OVERVIEW
255 INTRODUCTION 255 WHAT IS A PARTNERSHIP? 257 DEVELOPMENT OF THE MODEL
259 THE PARTNERSHIP MODEL 260 XVIII CONTENTS PREPARATION FOR MEETING 262
THE PARTNERSHIP MEETING 263 APPLICATIONS OF THE MODEL 279 ESTABLISHING A
PARTNERSHIP WITH A SUPPLIER OR CUSTOMER 279 ASSESSING AN EXISTING
RELATIONSHIP 280 RESOLVING CONFLICTS IN A RELATIONSHIP 280 CREATING A
COMMON PARTNERSHIP VISION 281 INSTITUTIONALIZING THE PARTNERSHIP PROCESS
281 CONCLUSIONS 282 15. SUPPLY CHAIN MANAGEMENT PERFORMANCE MEASUREMENT
OVERVIEW 283 INTRODUCTION 283 PROBLEMS WITH EXISTING METRICS 284 WHY
SUPPLY CHAIN METRICS 289 RELATIONSHIP BETWEEN SUPPLY CHAIN METRICS AND
STRATEGY 290 FRAMEWORK FOR DEVELOPING SUPPLY CHAIN MANAGEMENT METRICS
293 MAP THE SUPPLY CHAIN 294 ANALYZE EACH LINK 295 DEVELOP PROFIT AND
LOSS STATEMENTS 297 REALIGN SUPPLY CHAIN MANAGEMENT PROCESSES 298 ALIGN
NON-FINANCIAL MEASURES WITH P&LS 298 COMPARE ACROSS FIRMS AND REPLICATE
300 CONCLUSIONS 302 16. SUPPLY CHAIN MANAGEMENT: THE NEXT STEPS OVERVIEW
303 INTRODUCTION 303 PROCESS-BASED FRAMEWORKS FOR SUPPLY CHAIN
MANAGEMENT 304 THE GSCF FRAMEWORK 304 THE SUPPLY-CHAIN OPERATIONS
REFERENCE (SCOR) FRAMEWORK 305 STRENGTH AND WEAKNESSES OF THE TWO
FRAMEWORKS 306 FOCUS 307 STRATEGIC ALIGNMENT 307 BREADTH OF ACTIVITIES
308 CROSS-FUNCTIONAL INVOLVEMENT 309 PROCESS AND PERFORMANCE
BENCHMARKING 310 VALUE CREATION 312 SUMMARY 313 GUIDELINES FOR
IMPLEMENTING THE GSCF FRAMEWORK 314 ASSESSMENT OF THE SUPPLY CHAIN
MANAGEMENT PROCESSES 314 CHANGE MANAGEMENT 31 6 CONCLUSIONS 319 APPENDIX
A: ASSESSMENT TOOL FOR THE CUSTOMER RELATIONSHIP MANAGEMENT PROCESS 321
APPENDIX B: ASSESSMENT TOOL FOR THE SUPPLIER RELATIONSHIP MANAGEMENT
PROCESS 331 CONTENTS XIX APPENDIX C: ASSESSMENT TOOL FOR THE CUSTOMER
SERVICE MANAGEMENT PROCESS 341 APPENDIX D: ASSESSMENT TOOL FOR THE
DEMAND MANAGEMENT PROCESS 353 APPENDIX E: ASSESSMENT TOOL FOR THE ORDER
FULFILLMENT PROCESS 365 APPENDIX F: ASSESSMENT TOOL FOR THE
MANUFACTURING FLOW MANAGEMENT PROCESS 377 APPENDIX G: ASSESSMENT TOOL
FOR THE PRODUCT DEVELOPMENT AND COMMERCIALIZATION PROCESS 387 APPENDIX
H: ASSESSMENT TOOL FOR THE RETURNS MANAGEMENT PROCESS 407 AUTHOR INDEX
419 COMPANY INDEX 425 SUBJECT INDEX 427 XX CONTENTS
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| id | DE-604.BV035797366 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T22:04:48Z |
| institution | BVB |
| isbn | 9780975994931 |
| language | English |
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| physical | XX, 431 S. graph. Darst. |
| publishDate | 2008 |
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| publisher | Supply Chain Management Inst. |
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| spelling | Supply chain management processes, partnerships, performance Douglas M. Lambert, ed. 3. ed. Sarasota, Fla. Supply Chain Management Inst. 2008 XX, 431 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Supply Chain Management stw Business logistics Delivery of goods Supply Chain Management (DE-588)4684051-5 gnd rswk-swf Supply Chain Management (DE-588)4684051-5 s b DE-604 Lambert, Douglas M. Sonstige oth GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018656564&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Supply chain management processes, partnerships, performance Supply Chain Management stw Business logistics Delivery of goods Supply Chain Management (DE-588)4684051-5 gnd |
| subject_GND | (DE-588)4684051-5 |
| title | Supply chain management processes, partnerships, performance |
| title_auth | Supply chain management processes, partnerships, performance |
| title_exact_search | Supply chain management processes, partnerships, performance |
| title_full | Supply chain management processes, partnerships, performance Douglas M. Lambert, ed. |
| title_fullStr | Supply chain management processes, partnerships, performance Douglas M. Lambert, ed. |
| title_full_unstemmed | Supply chain management processes, partnerships, performance Douglas M. Lambert, ed. |
| title_short | Supply chain management |
| title_sort | supply chain management processes partnerships performance |
| title_sub | processes, partnerships, performance |
| topic | Supply Chain Management stw Business logistics Delivery of goods Supply Chain Management (DE-588)4684051-5 gnd |
| topic_facet | Supply Chain Management Business logistics Delivery of goods |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018656564&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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