Managing information technology projects:
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston, Mass.
Course Technology, Cengage Learning
2010
|
| Edition: | 6. ed., internat. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis Inhaltsverzeichnis |
| Item Description: | US-Ausg. u.d.T.: Schwalbe, Kathy: Information technology project management |
| Physical Description: | Getr. Zählung graph. Darst. 24 cm 1 CD-ROM (12 cm) |
| ISBN: | 9780324788556 032478855X |
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| adam_text | Titel: Managing information technology projects
Autor: Schwalbe, Kathy
Jahr: 2010
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
Chapter 11
Chapter 12
Appendix A
Appendix B
Appendix C
Glossary
Index
Introduction to Project Management
The Project Management and Information Technology Context
The Project Management Process Groups: A Case Study
Project Integration Management
Project Scope Management
Project Time Management
Project Cost Management
Project Quality Management
Project Human Resource Management
Project Communications Management
Project Risk Management
Project Procurement Management
Guide to Using Microsoft Project 2007
Advice for the Project Management Professional (PMP) Exam
and Related Certifications
Additional Running Cases and Simulation Software
1
43
77
129
177
211
253
291
337
381
421
461
A.I
B.I
C.I
G.I
I.I
TABLE OF
Preface xvii
Chapter 1 Introduction to Project Management 1
Introduction 2
What Is a Project? 4
Examples of Information Technology Projects 4
Project Attributes 6
The Triple Constraint 8
What Is Project Management? 10
Project Stakeholders 10
Project Management Knowledge Areas 12
Project Management Tools and Techniques 12
Project Success 14
Program and Project Portfolio Management 17
Programs 17
Project Portfolio Management 18
The Role of the Project Manager 21
Project Manager Job Description 21
Suggested Skills for Project Managers 22
Importance of People and Leadership Skills 24
Careers for Information Technology Project Managers 25
The Project Management Profession 27
History of Project Management 27
The Project Management Institute 29
Project Management Certification 30
Ethics in Project Management 31
Project Management Software 32
Chapter Summary 35
Quick Quiz 35
Discussion Questions 37
Exercises 38
Companion Web Site 39
Key Terms 39
End Notes 40
Chapter 2 The Project Management and Information Technology Context 43
A Systems View of Project Management 44
What Is a Systems Approach? 45
The Three-Sphere Model for Systems Management 45
Understanding Organizations 47
The Four Frames of Organizations 47
Organizational Structures 48
Organizational Culture 51
Stakeholder Management 52
The Importance of Top Management Commitment 54
The Need for Organizational Commitment to Information Technology 55
The Need for Organizational Standards 56
Project Phases and the Project Life Cycle 57
Product Life Cycles 59
The Importance of Project Phases and Management Reviews 61
The Context of Information Technology Projects 63
The Nature of Information Technology Projects 63
Characteristics of Information Technology Project Team Members 64
Diverse Technologies 64
Recent Trends Affecting Information Technology Project Management 65
Globalization 65
Outsourcing 66
Virtual Teams 67
Chapter Summary 70
Quick Quiz 71
Discussion Questions 72
Exercises 73
Companion Web Site 74
Key Terms 74
End Notes 75
Chapter 3 The Project Management Process Groups: A Case Study 77
Project Management Process Groups 78
Mapping the Process Groups to the Knowledge Areas 83
Developing an Information Technology Project
Management Methodology 85
Case Study: JWD Consulting s Project Management Intranet Site Project 86
Project Pre-Initiation and Initiation 87
Project Planning 96
Project Execution 106
Project Monitoring and Controlling 111
Project Closing 114
Chapter Summary 123
Quick Quiz 123
Discussion Questions 125
Exercises 125
Companion Web Site 126
Key Terms 127
End Notes 127
viii Table of Contents
Chapter 4 Project Integration Management 129
What Is Project Integration Management? 130
Strategic Planning and Project Selection 133
Strategic Planning 133
Identifying Potential Projects 135
Aligning Information Technology with Business Strategy 136
Methods for Selecting Projects 138
Developing a Project Charter 147
Developing a Project Management Plan 151
Project Management Plan Contents 151
Using Guidelines to Create Project Management Plans 154
Directing and Managing Project Execution 155
Coordinating Planning and Execution 156
Providing Strong Leadership and a Supportive Culture 157
Capitalizing on Product, Business, and Application Area Knowledge 157
Project Execution Tools and Techniques 158
Monitoring and Controlling Project Work 159
Performing Integrated Change Control 161
Change Control on Information Technology Projects 162
Change Control System 162
Closing Projects or Phases 164
Using Software to Assist in Project Integration Management 165
Chapter Summary 167
Quick Quiz 168
Discussion Questions 169
Exercises 170
Running Case 171
Tasks 172
Companion Web Site 173
Key Terms 173
End Notes 174
Chapter 5 Project Scope Management 177
What Is Project Scope Management? 178
Collecting Requirements 179
What Are Requirements? 179
How Do You Collect Requirements? 181
How Do You Document Requirements? 182
Defining Scope 183
Creating the Work Breakdown Structure 186
Approaches to Developing Work Breakdown Structures 191
The WBS Dictionary and Scope Baseline 194
Advice for Creating a WBS and WBS Dictionary 196
Verifying Scope 196
Controlling Scope 198
Table of Contents ix
Suggestions for Improving User Input 200
Suggestions for Reducing Incomplete and Changing Requirements 200
Using Software to Assist in Project Scope Management 202
Chapter Summary 204
Quick Quiz 204
Discussion Questions 206
Exercises 206
Running Case 207
Tasks 208
Companion Web Site 208
Key Terms 209
End Notes 210
Chapter 6 Project Time Management 211
The Importance of Project Schedules 212
Defining Activities 214
Sequencing Activities 217
Dependencies 21
Network Diagrams 218
Estimating Activity Resources 221
Estimating Activity Durations 222
Developing the Schedule 223
Gantt Charts 224
Critical Path Method 228
Critical Chain Scheduling 233
Program Evaluation and Review Technique (PERT) 236
Controlling the Schedule 237
Reality Checks on Scheduling and the Need for Discipline 238
Using Software to Assist in Project Time Management 239
Words of Caution on Using Project Management Software 240
Chapter Summary 243
Quick Quiz 244
Discussion Questions 245
Exercises 246
Running Case 249
Tasks 249
Key Terms 250
End Notes 252
Chapter 7 Project Cost Management 253
The Importance of Project Cost Management 254
What Is Cost? 255
What Is Project Cost Management? 256
Basic Principles of Cost Management 257
Estimating Costs 261
Types of Cost Estimates 261
x Table of Contents
Cost Estimation Tools and Techniques 263
Typical Problems with Information Technology Cost Estimates 264
Sample Cost Estimate 265
Determining the Budget 270
Controlling Costs 272
Earned Value Management 273
Project Portfolio Management 278
Using Project Management Software to Assist in Project Cost Management 279
Chapter Summary 282
Quick Quiz 282
Discussion Questions 284
Exercises 285
Running Case 286
Tasks 286
Companion Web Site 287
Key Terms 288
End Notes 289
Chapter 8 Project Quality Management 291
The Importance of Project Quality Management 292
What Is Project Quality Management? 294
Planning Quality 296
Performing Quality Assurance 298
Performing Quality Control 299
Tools and Techniques for Quality Control 300
Statistical Sampling 306
Six Sigma 307
Testing 313
Modern Quality Management 315
Deming and his 14 Points for Management 315
Juran and the Importance of Top Management Commitment to Quality 316
Crosby and Striving for Zero Defects 316
Ishikawa s Guide to Quality Control 317
Taguchi and Robust Design Methods 317
Feigenbaum and Workers Responsibility for Quality 318
Malcolm Baldrige National Quality Award 318
ISO Standards 318
Improving Information Technology Project Quality 319
Leadership 319
The Cost of Quality 320
Organizational Influences, Workplace Factors, and Quality 321
Expectations and Cultural Differences in Quality 322
Maturity Models 323
Using Software to Assist in Project Quality Management 326
Chapter Summary 327
Quick Quiz 328
Table of Contents xi
Discussion Questions 329
Exercises 330
Running Case 331
Tasks 331
Companion Web Site 332
Key Terms 332
End Notes 334
Chapter 9 Project Human Resource Management 337
The Importance of Human Resource Management 338
The Global IT Workforce 338
Implications for the Future of IT Human Resource Management 340
What Is Project Human Resource Management? 342
Keys to Managing People 344
Motivation Theories 344
Thamhain and Wilemon s Influence and Power 348
Covey and Improving Effectiveness 350
Developing the Human Resource Plan 352
Project Organizational Charts 352
Responsibility Assignment Matrices 354
Staffing Management Plans and Resource Histograms 356
Acquiring the Project Team 357
Resource Assignment 358
Resource Loading 359
Resource Leveling 361
Developing the Project Team 362
Training 363
Team-Building Activities 364
Reward and Recognition Systems 368
Managing the Project Team 368
Tools and Techniques for Managing Project Teams 368
General Advice on Managing Teams 369
Using Software to Assist in Human Resource Management 370
Chapter Summary 372
Quick Quiz 373
Discussion Questions 375
Exercises 375
Running Case 376
Companion Web Site 377
Key Terms 377
End Notes 378
Chapter 10 Project Communications Management 381
The Importance of Project Communications Management 382
Identifying Stakeholders 385
Planning Communications 386
xii Table of Contents
Distributing Information 388
Using Technology to Enhance Information Distribution 389
Formal and Informal Methods for Distributing Information 390
Distributing Important Information in an Effective and Timely Manner 391
Selecting the Appropriate Communications Medium 392
Understanding Group and Individual Communication Needs 394
Setting the Stage for Communicating Bad News 394
Determining the Number of Communications Channels 395
Managing Stakeholders 396
Reporting Performance 398
Suggestions for Improving Project Communications 399
Using Communication Skills to Manage Conflict 399
Developing Better Communication Skills 400
Running Effective Meetings 402
Using e-Mail, Instant Messaging, and Collaborative Tools Effectively 403
Using Templates for Project Communications 406
Using Software to Assist in Project Communications 410
Chapter Summary 414
Quick Quiz 414
Discussion Questions 416
Exercises 417
Running Case 418
Companion Web Site 418
Key Terms 418
End Notes 419
Chapter 11 Project Risk Management 421
The Importance of Project Risk Management 422
Planning Risk Management 428
Common Sources of Risk on Information Technology Projects 430
Identifying Risks 434
Suggestions for Identifying Risks 434
The Risk Register 436
Performing Qualitative Risk Analysis 438
Using Probability/Impact Matrixes to Calculate Risk Factors 438
Top Ten Risk Item Tracking 441
Performing Quantitative Risk Analysis 442
Decision Trees and Expected Monetary Value 442
Simulation 444
Sensitivity Analysis 446
Planning Risk Responses 447
Monitoring and Controlling Risks 450
Using Software to Assist in Project Risk Management 450
Chapter Summary 452
Quick Quiz 453
Discussion Questions 455
Table of Contents xiii
455
Exercises
Running Case *°°
Companion Web Site 457
Key Terms 457
End Notes 459
Chapter 12 Project Procurement Management 461
The Importance of Project Procurement Management 462
Planning Procurements
Tools and Techniques for Planning Procurements 468
Procurement Management Plan
Statement of Work 474
Procurement Documents
Source Selection Criteria
Conducting Procurements
479
Administering Procurements
Closing Procurements
Using Software to Assist in Project Procurement Management 481
484
Chapter Summary
Quick Quiz 485
Discussion Questions
Exercises
Running Case 488
Companion Web Site *°
Key Terms 489
End Notes 490
Appendix A Guide to Using Microsoft Project 2007 A.I
Introduction A
New Features of Project 2007 A 3
Backward Compatibility AA
Before You Begin A4
Overview of Project 2007 A 5
Starting Project 2007 and Using the Getting Started and ,
Project Guide Features A-
Main Screen Elements A 8
Project 2007 Views Al4
Project 2007 Filters A18
Project Scope Management A^9
Creating a New Project File A-20
Developing a Work Breakdown Structure A-22
Saving Project Files with or without a Baseline A.25
Project Time Management A.26
Entering Task Durations A.27
Establishing Task Dependencies A.32
Changing Task Dependency Types and Adding Lead or Lag Time A.35
xiv TaWe of Contents
Gantt Charts A.38
Network Diagrams A.40
Critical Path Analysis A.42
Project Cost Management A.44
Fixed and Variable Cost Estimates A.44
Assigning Resources to Tasks A.48
Baseline Plan, Actual Costs, and Actual Times A.54
Earned Value Management A. 59
Project Human Resource Management A.62
Resource Calendars A.62
Resource Histograms A.64
Resource Leveling A.67
Project Communications Management A. 70
Common Reports and Views A. 70
Using Templates and Inserting Hyperlinks and Comments A. 71
Using the Copy Picture Feature A.75
Discussion Questions A. 77
Exercises A. 7 7
Exercise A-l: Homework Assignments A.77
HW1: Project 2007, Part 1 (100 points, 25 points for each item) A.77
HW2: Project 2007, Part 2 (100 points, 25 points for each item) A.78
Exercise A-2: Web Site Development A.78
Exercise A-3: Software Training Program A.80
Exercise A-4: Project Tracking Database A.81
Exercise A-5: Real Project Application A.84
Appendix B Advice for the Project Management Professional (PMP)
Exam and Related Certifications B.I
Introduction to Project Management Certification Programs B.I
What Is PMP Certification? B.I
What Are the Requirements for Earning and Maintaining PMP Certification? B.3
What Is the Structure and Content of the PMP Exam? B.5
How Should You Prepare for the PMP Exam? B.6
Ten Tips for Taking the PMP Exam B.7
Sample PMP Exam Questions B.8
What Is Project* Certification? B.13
What Are the Requirements for Earning and Maintaining
Project* Certification? B.14
Additional Information on the Project* Exam B.15
Sample Project* Exam Questions B.16
What Other Exams or Certifications Related to Project Management Are Available? B.17
Discussion Questions B.19
Exercises B.19
Answers to Sample PMP Exam Questions B.20
Answers to Sample Project* Exam Questions B.20
End Notes B.20
Table of Contents xv
Appendix C Additional Running Cases and Simulation Software C.I
Introduction G.I
Additional Case 1: Green Computing Research Project C.I
Part 1: Project Integration Management C.I
Part 2: Project Scope Management C.3
Part 3: Project Time Management C.4
Part 4: Project Cost Management C.6
Part 5: Project Quality Management C.7
Part 6: Project Human Resource Management C.7
Part 7: Project Communications Management C.8
Part 8: Project Risk Management C.9
Part 9: Project Procurement Management C.9
Additional Case 2: Project Management Videos Project CIO
Part 1: Initiating CIO
Part 2: Planning C.ll
Part 3: Executing C.12
Part 4: Monitoring and Controlling C.12
Part 5: Closing C.13
Fissure Simulation Software C.13
Introduction C.13
Instructions C.13
Glossary G.I
Index II
xvi Table of Contents
|
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| spelling | Schwalbe, Kathy Verfasser (DE-588)134168267 aut Managing information technology projects Kathy Schwalbe 6. ed., internat. ed. Boston, Mass. Course Technology, Cengage Learning 2010 Getr. Zählung graph. Darst. 24 cm 1 CD-ROM (12 cm) txt rdacontent n rdamedia nc rdacarrier US-Ausg. u.d.T.: Schwalbe, Kathy: Information technology project management Microsoft Project Informationsmanagement stw Informationstechnik stw Projektmanagement stw Information technology Management Project management Informationstechnik (DE-588)4026926-7 gnd rswk-swf Projektmanagement (DE-588)4047441-0 gnd rswk-swf Informationstechnik (DE-588)4026926-7 s Projektmanagement (DE-588)4047441-0 s DE-604 DE-601 pdf/application http://www.gbv.de/dms/zbw/602037042.pdf kostenfrei Inhaltsverzeichnis HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018650250&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Schwalbe, Kathy Managing information technology projects Microsoft Project Informationsmanagement stw Informationstechnik stw Projektmanagement stw Information technology Management Project management Informationstechnik (DE-588)4026926-7 gnd Projektmanagement (DE-588)4047441-0 gnd |
| subject_GND | (DE-588)4026926-7 (DE-588)4047441-0 |
| title | Managing information technology projects |
| title_auth | Managing information technology projects |
| title_exact_search | Managing information technology projects |
| title_full | Managing information technology projects Kathy Schwalbe |
| title_fullStr | Managing information technology projects Kathy Schwalbe |
| title_full_unstemmed | Managing information technology projects Kathy Schwalbe |
| title_short | Managing information technology projects |
| title_sort | managing information technology projects |
| topic | Microsoft Project Informationsmanagement stw Informationstechnik stw Projektmanagement stw Information technology Management Project management Informationstechnik (DE-588)4026926-7 gnd Projektmanagement (DE-588)4047441-0 gnd |
| topic_facet | Microsoft Project Informationsmanagement Informationstechnik Projektmanagement Information technology Management Project management |
| url | http://www.gbv.de/dms/zbw/602037042.pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018650250&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT schwalbekathy managinginformationtechnologyprojects |
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