Leading with cultural intelligence: the new secret to success
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York [u.a.]
AMACOM, American Management Assoc.
2010
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XIX, 220 S. Ill., graph. Darst. |
| ISBN: | 9780814414873 0814414877 |
Staff View
MARC
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| 245 | 1 | 0 | |a Leading with cultural intelligence |b the new secret to success |c David Livermore |
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| 650 | 4 | |a Führung | |
| 650 | 4 | |a Interkulturelle Kommunikation | |
| 650 | 4 | |a Cross-cultural orientation | |
| 650 | 4 | |a Intercultural communication | |
| 650 | 4 | |a Leadership |v Cross-cultural studies | |
| 650 | 4 | |a Management |v Cross-cultural studies | |
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Record in the Search Index
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| adam_text | Titel: Leading with cultural intelligence
Autor: Livermore, David A.
Jahr: 2010
CONTENTS
Foreword by Soon Ang, Ph.D., and Linn Van Dyne, Ph.D......xi
Preface..............................................xiii
Why This Book....................................xiii
Research Basis.....................................xiv
How to Read This Book.............................xv
Acknowledgments.....................................xix
PART I: WHAT IS CQ AND WHY DO I NEED IT?
1. You Lead Across a Multicultural Terrain: Why CQ?.......3
From West Michigan to West Africa....................5
Relevance to Leaders................................12
Understand Diverse Customers.....................15
Manage Diverse Teams............................15
Recruit and Develop Cross-Cultural Talent............16
Adapt Leadership Style............................17
Demonstrate Respect..............................18
Cultural Intelligence vs. Other Intercultural Approaches___19
Conclusion........................................20
2. You Need a Map for the Journey: CQ Overview.........23
A Four-Dimensional Model..........................25
CQ Drive: Showing Interest, Confidence, and Drive
to Adapt Cross-Culturally.......................26
CQ Knowledge: Understanding Cross-Cultural Issues and
Differences...................................26
CQ Strategy: Strategizing and Making Sense of
Culturally Diverse Experiences...................27
CQ Action: Changing Verbal and Nonverbal Actions
Appropriately When Interacting Cross-Culturally-----28
CQ Is Different from EQ.............................32
Contents
A Repertoire of Skills................................34
An Inside-Out Approach.............................35
Conclusion........................................37
PART II: HOW DO I BECOME MORE CULTURALLY
INTELLIGENT?
3. Whet Your Appetite: CQ Drive (Step 1)................41
Be Honest with Yourself.............................45
Examine Your Confidence Level.......................47
Eat and Socialize...................................49
Count the Perks....................................53
Work for the Triple Bottom Line......................56
Conclusion........................................59
4. Study the Topography: CQ Knowledge (Step 2a)........63
See Culture s Role in Yourself and Others...............67
Universal.......................................70
Cultural........................................71
Personal........................................73
Review the Basic Cultural Systems.....................74
Economic Systems: Capitalist vs. Socialist.............75
Marriage and Family Systems; Kinship vs. Nuclear
Family......................................76
Educational Systems: Formal vs. Informal.............79
Legal and Political Systems: Formal Laws vs. Informal
Governance..................................79
Religious Systems: Rational vs. Mystical..............81
Artistic Systems: Solid vs. Fluid.....................85
Conclusion........................................87
5. Dig Beneath the Terrain: CQ Knowledge (Step 2b).......89
Learn the Core Cultural Values........................90
Event Time vs. Clock Time.........................92
High Context vs. Low Context......................93
Individualism vs. Collectivism......................95
Contents
Low vs. High Power Distance.......................98
Low vs. High Uncertainty Avoidance................102
Understand Different Languages.....................106
Conclusion.......................................109
6. Turn Off the Cruise Control: CQ Strategy (Step 3)......113
Become More Aware...............................116
Self-Awareness..................................121
Other Awareness................................122
Plan Your Cross-Cultural Interactions.................124
Check to See If Your Assumptions and Plans Were
Appropriate....................................126
Conclusion.......................................128
7. Run, Walk, or Jog: CQ Action (Step 4)................133
Adapt Your Communication........................137
Words.........................................138
Delivery.......................................145
Nonverbals.....................................146
Negotiate Differently...............................150
Alter Your Timing...............................150
Adapt Your Style................................151
Remain Flexible.................................152
Act with Integrity...............................152
Know When to Flex and When Not to Flex.............153
Conclusion.......................................157
PART III: HOW DO I APPLY CQ?
8. Seethe Journey Ahead: Proof and Consequences of CQ ..163
Results of CQ.....................................164
Enhanced Performance...........................164
Better Decision Making...........................165
Flexibility......................................166
International Expansion..........................167
Employer of Choice..............................167
Contents
Prevention of Burnout and Creation of Personal
Satisfaction.................................168
Predictors of CQ..................................168
Personality Traits................................169
Experiences....................................171
Ways to Develop CQ...............................172
Conclusion.......................................176
9. Recruit Travel Companions: Developing CQ in Your Team 179
Integrate CQ with Your Overall Mission...............179
Build Commitment with Senior Leaders...............180
Fill the Organization with CQ Team Members..........181
Human Resource Personnel.......................182
International Travelers...........................183
Screen Candidates for CQ.........................184
Reward Good CQ Performance....................185
Develop CQ Strategies..............................186
Form CQ Structures...............................188
Create CQ Decision-Making Systems.................190
Facilitate a CQ Learning Plan........................191
Show-and-Tell..................................191
Divisional Training..............................192
Personal CQ Development Plan....................192
Conclusion.......................................194
Appendix: Research Context...........................199
Notes...............................................201
Index...............................................213
About the Author....................................220
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| indexdate | 2024-07-09T22:03:55Z |
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| isbn | 9780814414873 0814414877 |
| language | English |
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| physical | XIX, 220 S. Ill., graph. Darst. |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | AMACOM, American Management Assoc. |
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| spelling | Livermore, David A. 1967- Verfasser (DE-588)139392637 aut Leading with cultural intelligence the new secret to success David Livermore New York [u.a.] AMACOM, American Management Assoc. 2010 XIX, 220 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Führung Interkulturelle Kommunikation Cross-cultural orientation Intercultural communication Leadership Cross-cultural studies Management Cross-cultural studies Organizational behavior Cross-cultural studies Interkulturelles Management (DE-588)4343519-1 gnd rswk-swf Leadership--Cross-cultural studies. Organizational behavior--Cross-cultural studies. Management--Cross-cultural studies. Intercultural communication. Cross-cultural orientation. Interkulturelles Management (DE-588)4343519-1 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018621492&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Livermore, David A. 1967- Leading with cultural intelligence the new secret to success Führung Interkulturelle Kommunikation Cross-cultural orientation Intercultural communication Leadership Cross-cultural studies Management Cross-cultural studies Organizational behavior Cross-cultural studies Interkulturelles Management (DE-588)4343519-1 gnd |
| subject_GND | (DE-588)4343519-1 |
| title | Leading with cultural intelligence the new secret to success |
| title_auth | Leading with cultural intelligence the new secret to success |
| title_exact_search | Leading with cultural intelligence the new secret to success |
| title_full | Leading with cultural intelligence the new secret to success David Livermore |
| title_fullStr | Leading with cultural intelligence the new secret to success David Livermore |
| title_full_unstemmed | Leading with cultural intelligence the new secret to success David Livermore |
| title_short | Leading with cultural intelligence |
| title_sort | leading with cultural intelligence the new secret to success |
| title_sub | the new secret to success |
| topic | Führung Interkulturelle Kommunikation Cross-cultural orientation Intercultural communication Leadership Cross-cultural studies Management Cross-cultural studies Organizational behavior Cross-cultural studies Interkulturelles Management (DE-588)4343519-1 gnd |
| topic_facet | Führung Interkulturelle Kommunikation Cross-cultural orientation Intercultural communication Leadership Cross-cultural studies Management Cross-cultural studies Organizational behavior Cross-cultural studies Interkulturelles Management |
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