Services management: An integrated approach (2. ed., [Nachdr.].). Prentice Hall Financial Times.
Chicago Style (17th ed.) CitationServices Management: An Integrated Approach. 2. ed., [Nachdr.]. Harlow [u.a.]: Prentice Hall Financial Times.
MLA (9th ed.) CitationServices Management: An Integrated Approach. 2. ed., [Nachdr.]. Prentice Hall Financial Times.
Warning: These citations may not always be 100% accurate.