Production and operations management: strategic and tactical decisions
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| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, N.J. [u.a.]
Prentice Hall
1996
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| Edition: | 4. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Ab 5. Aufl. u.d.T.: Heizer, Jay H.: Operations management |
| Physical Description: | XXV, 900 S. Ill., graph. Darst. 1 Diskette, 3,5" u.d.T. : POM for Windows 1.5. - prepared by Howard Weiss. - ISBN 0-13-259037-9 |
| ISBN: | 0132444844 0134383427 |
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MARC
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| 245 | 1 | 0 | |a Production and operations management |b strategic and tactical decisions |c Jay Heizer ; Barry Render |
| 250 | |a 4. ed. | ||
| 264 | 1 | |a Upper Saddle River, N.J. [u.a.] |b Prentice Hall |c 1996 | |
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Record in the Search Index
| _version_ | 1804139307389157376 |
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| adam_text | PRODUCTION AND OPERATIONS MANAGEMENT STRATEGIE AND TACTICAL DECISIONS
IAY HEIZER JESSE H. JONES PRO/ESSOR OF BUSINESS ADMINISTRATION TEXAS
LUTHERAN COLLEGE BARRY RENDER CHARLES HARWOOD PROFESSOR OF OPERATIONS
MANAGEMENT CRUMMER GRADUATE SCHOOL OF BUSINESS ROLLINS COLLEGE PRENTICE
HALL, UPPER SADDLE RIVER, NEW JERSEY 07458 CONTENTS PREFACE X FOREWORD
BY PHILIP E. CROSBY XVI PART ONE INTRODUCTION _^ 1 PRODUCTION/OPERATIONS
MANAGEMENT 1 WORLD-CLASS PROFILE: WHIRLPOOL 2 HERITAGE OF OPERATIONS
MANAGEMENT 4 ORGANIZING FOR THE CREATION OF GOODS AND SERVICES 7 WHY
STUDY P/OM? 7 WHAT PRODUCTION/OPERATIONS MANAGERS DO 10 WHERE ARE THE
P/OM JOBS? 11 PREPARINGFOR A CAREER IN P/OM? 13 THE PRODUCTIVITY
CHALLENGE 15 PRODUCTIVITY MEASUREMENT 17 PRODUCTIVITY VARIABLES 18
PRODUCTIVITY AND THE SERVICE SECTOR 22 SUMMARY 22 KEY TERMS 23 SOLVED
PROBLEM 23 DISCUSSION QUESTIONS 24 CRITICAL THINKING EXERCISE 24
PROBLEMS 24 CASE STUDY: NATIONAL AIR EXPRESS 26 BIBLIOGRAPHY 27 2 P/OM
STRATEGY AND INTERNATIONAL COMPETITION 29 WORLD-CLASS PROFILE: KOMATSU
30 THE P/OM MISSION AND STRATEGY 32 SYSTEMS 32 MISSION 33 STRATEGY 34
STRATEGIE AND TACTICAL DECISIONS OF P/OM 36 DEVELOPING A P/OM STRATEGY
38 P/OM STRATEGY CONSIDERATIONS 39 STRATEGY IMPLEMENTATION 39 STRATEGY
DYNAMICS 42 INTERNATIONAL ISSUES IN P/OM 43 ACHIEVING A WORLD-CLASS
STRATEGY 44 SUMMARY 46 KEY TERMS 47 SOLVED PROBLEM 47 DISCUSSION
QUESTIONS 47 CRITICAL THINKING EXERCISE 48 PROBLEMS 48 CASE STUDIES:
MINIT-LUBE, INC. 48 ]OHANNSEN STEEL COMPANY 49 BIBLIOGRAPHY 51 2
SUPPLEMENT: DECISION-MAKING TOOLS 52 THE ANALYTIC DECISION PROCESS 53
MODELS FOR DECISION MAKING 54 ADVANTAGES AND DISADVANTAGES OF USING
MODELS 55 DECISION THEORY 55 FUNDAMENTALS OF DECISION THEORY 56 DECISION
TABLES 56 DECISION TREES 60 SUMMARY 65 KEY TERMS 65 USING AB:POM AND
SPREADSHEETS TO SOLVE DECISION-THEORY PROBLEMS 65 SOLVED PROBLEMS 67
DISCUSSION QUESTIONS 67 CRITICAL THINKING EXERCISE 68 PROBLEMS 68 CASE
STUDY: TOLEDO LEATHER COMPANY 73 BIBLIOGRAPHY 74 PART TWO IDENTIFYING
CUSTOMER NEEDS 3 TOTAL QUALITY MANAGEMENT 75 WORLD-CLASS PROFILE:
MOTOROLA 76 DEFINING QUALITY 78 WHY QUALITY IS IMPORTANT 79
INTERNATIONAL QUALITY STANDARDS 80 TOTAL QUALITY MANAGEMENT 81
CONTINUOUS IMPROVEMENT 82 EMPLOYEE EMPOWERMENT 82 BENCHMARKING 84
JUST-IN-TIME (JIT) 86 KNOWLEDGE OF TQM TOOLS 86 TOOLS FOR TQM 87 QUALITY
FUNCTION DEPLOYMENT (QFD) 87 CONTENTS XIX TAGUCHI TECHNIQUE 88 PARETO
CHARTS 90 PROCESS CHARTS 91 CAUSE-AND-EFFECT DIAGRAM 92 STATISTICAL
PROCESS CONTROL (SPC) 93 THE ROLE OF INSPECTION 94 WHEN AND WHERE TO
LNSPECT 95 SOURCE INSPECTION 95 SERVICE INDUSTRY INSPECTION 96
INSPECTION OF ATTRIBUTES VS. VARIABLES 96 TOTAL QUALITY MANAGEMENT IN
SERVICES 96 ACHIEVING WORLD-CLASS STANDARDS 98 SUMMARY 99 KEY TERMS 99
DISCUSSION QUESTIONS 100 CRITICAL THINKING EXERCISE 100 PROBLEMS 100
CASE STUDIES: WESTOVER ELECTRICAL, INC. 101 QUALITY CLEANERS 103
BIBLIOGRAPHY 105 4 STATISTICAL QUALITY CONTROL 107 WORLD-CLASS PROFILE:
AVX-KYOCERA 108 STATISTICAL PROCESS CONTROL (SPC) 110 CONTROL CHARTS FOR
VARIABLES 113 THE CENTRAL LIMIT THEOREM 113 SETTING MEAN CHART LIMITS
CX-CHARTS) 114 SETTING RANGE CHART LIMITS (R-CHANS) 11 6 CONTROL CHARTS
FOR ATTRIBUTES 11 8 ACCEPTANCE SAMPLING 121 SAMPLING PLANS 121 OPERATING
CHARACTERISTIC (OC) CURVES 123 PRODUCER S AND CONSUMER S RISK 124
AVERAGE OUTGOING QUALITY 127 ACHIEVING WORLD-CLASS STANDARDS 130 SUMMARY
130 KEY TERMS 130 USING AB.POM AND SPREADSHEETS TO SOLVE QUALITY CONTROL
PROBLEMS 131 SOLVED PROBLEMS 132 DISCUSSION QUESTIONS 134 CRITICAL
THINKING EXERCISE 134 PROBLEMS 134 DATA BASE APPLICATION 1 38 CASE
STUDIES: BAYFIELD MUD COMPANY 139 SPC AT THE GAZETTE 141 BIBLIOGRAPHY
142 4 SUPPLEMENT: STATISTICAL TOOLS FOR MANAGERS 143 DISCRETE
PROBABILITY DISTRIBUTIONS 144 EXPECTED VALUE OFA DISCRETE PROBABILITY
DISTRIBUTION 145 VARIANCE OF A DISCRETE PROBABILITY DISTRIBUTION 146
CONTINUOUS PROBABILITY DISTRIBUTIONS 147 THE NORMAL DISTRIBUTION 147
SUMMARY 151 KEY TERMS 151 USING SPREADSHEETS TO COMPUTE EXPECTED VALUES
AND VARIANCES 151 DISCUSSION QUESTIONS 151 CRITICAL THINKING EXERCISE
152 PROBLEMS 152 BIBLIOGRAPHY 153 5 FORECASTING 155 WORLD-CLASS PROFILE:
TUPPERWARE 156 WHAT IS FORECASTING 158 FORECASTING TIME HORTONS 159 THE
LNFLUENCE OF PRODUCT LIFE CYCLE 1 59 TYPES OF FORECASTS 160 FORECASTING
APPROACHES 160 OVERVIEW OF QUALITATIVE METHODS J 60 OVERVIEW OF
QUANTITATIVE METHODS 161 EIGHT STEPS TO A FORECASTING SYSTEM J 62
TIME-SERIES FORECASTING 163 DECOMPOSITION OF A TIME SERIES 1 63 NAIVE
APPROACH 165 MOW NG AVERAGES 165 EXPONENTIAL SMOOTHING 167 EXPONENTIAL
SMOOTHING WITH TREND ADJUSTMENT 171 TREND PROJECTIONS 174 SEASONAL
VARIATIONS IN DATA 176 CAUSAL FORECASTING METHODS: REGRESSION AND
CORRELATION ANALYSIS 178 USING REGRESSION ANALYSIS TO FORECAST 1 78 S
TANDARD ERROR OF THE ES TIMATE 181 CORRELATION COEFFICIENTS FOR
REGRESSION LINES 182 MULTIPLE-REGRESSION ANALYSIS 184 MONITORING AND
CONTROLLING FORECASTS 184 ADAPTIVE SMOOTHING 186 FOCUS FORECASTING 187
THE COMPUTER S ROLE IN FORECASTING 187 ACHIEVING WORLD-CLASS STANDARDS
188 SUMMARY 1 88 KEY TERMS 1 88 USING AB :POM AND SPREADSHEETS FOR
FORECASTING 189 SOLVED PROBLEMS 192 DISCUSSION QUESTIONS 194 CRITICAL
THINKING EXERCISE 194 PROBLEMS 194 DATA BASE APPLICATION 203 CASE
STUDIES: THE NORTHSOUTH AIRLINE 204 THE AKRON ZOOLOGICAL PARK 205
BIBLIOGRAPHY 206 CONTENTS PART THREE STRATEGIC DECISIONS FOR MEETING
CUSTOMER NEEDS 6 PRODUCT STRATEGY 207 WORLD-CLASS PROFILE: REGAL MARINE
208 PRODUCT SELECTION 210 PRODUCT OPTIONS 210 IDENTIFYING NEW PRODUCT
OPPORTUNITIES 211 PRODUCT LIFE CYCLES 212 LIFE CYCLE AND STRATEGY 214
PRODUCT DEVELOPMENT 216 THE PRODUCT DEVELOPMENT SYSTEM 216 APPROACHES TO
PRODUCT DEVELOPMENT 216 VALUE ANALYSIS 219 TIME-BASED COMPETITION 219
PRODUCT BY VALUE 220 DEFINING AND DOCUMENTING THE PRODUCT 221 MAKE OR
BUY 222 GROUP TECHNOLOGY 224 COMPUTER-AIDED DESIGN 225 PREPARING FOR
PRODUCTION 227 DOCUMENTATION 227 CONFIGURATION MANAGEMENT 228 SERVICES
PRODUCTS ARE DIFFERENT 228 APPLICATION OF DECISION TREES TO PRODUCT
DESIGN 229 TRANSITION TO PRODUCTION 231 ACHIEVING WORLD-CLASS STANDARDS
231 SUMMARY 232 KEY TERMS 232 SOLVED PROBLEM 233 DISCUSSION QUESTIONS
234 CRITICAL THINKING EXERCISE 234 PROBLEMS 234 CASE STUDY: GE S ROTARY
COMPRESSOR 236 BIBLIOGRAPHY 237 6 SUPPLEMENT: LINEAR PROGRAMMING 239
REQUIREMENTS OF A LINEAR PROGRAMMING PROBLEM 240 FORMULATING LINEAR
PROGRAMMING PROBLEMS 241 SHADER ELECTRONICS EXAMPLE 241 GRAPHICAL
SOLUTION TO A LINEAR PROGRAMMING PROBLEM 242 GRAPHICAL REPRESENTATION OF
CONSTRAINTS 243 ISO-PROFIT LINE SOLUTION METHOD 244 CORNER POINT
SOLUTION METHOD 246 SOLVING MINIMIZATION PROBLEMS 248 THE SIMPLEX METHOD
OF LP 250 CONVERTING THE CONSTRAINTS TO EQUATIONS 250 SETTING UP THE
FIRST SIMPLEX TABLEAU 251 SIMPLEX SOLUTION PROCEDURES 253 SUMMARY OF
SIMPLEX STEPS FOR MAXIMIZATION PROBLEMS 256 SHADOW PRICES 256
SENSITIVITY ANALYSIS 257 ARTIFICIAL AND SURPLUS VARIABLES 258 SOLVING
MINIMIZATION PROBLEMS 259 SOLVING LP PROBLEMS BY COMPUTER 259
KARMARKAR S ALGORITHM 260 SUMMARY 261 KEY TERMS 261 USING AB.-POM AND
SPREADSHEETS TO SOLVE LP PROBLEMS 261 SOLVED PROBLEMS 264 DISCUSSION
QUESTIONS 268 CRITICAL THINKING EXERCISE 269 PROBLEMS 269 DATA BASE
APPLICATION 276 CASE STUDIES: GOLDING PLANTS AND LANDSCAPING 277
MEXICANA WIRE WORKS 278 BIBLIOGRAPHY 280 7 PROCESS STRATEGY AND CAPACITY
PLANNING 283 WORLD-CLASS PROFILE: NUCOR 284 THREE PROCESS STRATEGIES 286
PROCESS FOCUS 286 PRODUCT FOCUS 287 REPETITIVE PROCESS 287 MOVING TOWARD
WORLD-CLASS PERFORMANCE WITH LEON PRODUCTION 289 COMPARISON OF PROCESS
STRATEGIES 291 SELECTION OF MACHINERY AND EQUIPMENT 299 SERVICE PROCESS
STRATEGY 294 SERVICE SECTOR CONSIDERATIONS 294 CUSTOMER CONTACT AND
PROCESS STRATEGY 295 CAPACITY 295 FORECASTING CAPACITY REQUIREMENTS 297
DECISION TREES APPLIED TO CAPACITY DECISIONS 298 MANAGING DEMAND 300
BREAK-EVEN ANALYSIS 301 SINGLE-PRODUET CASE 304 MULTIPRODUCT CASE 305
STRATEGY-DRIVEN INVESTMENTS 307 INVESTMENT, VARIABLE COST, AND CASH FLOW
308 NETPRESENTVALUE 308 ACHIEVING WORLD-CLASS STANDARDS 312 SUMMARY 312
KEY TERMS 313 SOLVED PROBLEMS 313 DISCUSSION QUESTIONS 314
CRITICALTHINKINGEXERCISE 314 PROBLEMS 314 CASE STUDY: MATTHEW YACHTS,
LNC. 319 BIBLIOGRAPHY 320 8 STATE OF THE-ART TECHNOLOGY INP/OM 321
WORLD-CLASS PROFILE: AT&T 322 TECHNOLOGY IN MANUFACTURING 324
COMPUTER AIDED DESIGN (CAD) AND COMPUTER-AIDED MANUFACTURING (CAM) 325
NUMERICAL CONTROL 327 PROCESS CONTROL 327 VISION SYSTEMS 327 ROBOTS 328
AUTOMATED STORAGE AND RETRIEVAL SYSTEMS (ASRSS) 328 AUTOMATED GUIDED
VEHICLES (AGVS) 329 FLEXIBLE MANUFACTURING SYSTEMS (FMSS) 329
COMPUTER-LNTEGRATED MANUFACTURING (CIM) 329 EXPANSION OF FMS AND C1M 330
TECHNOLOGY IN SERVICES 332 INFORMATION SCIENCES IN OPERATIONS 333
TRANSACTION PROCESSING 334 MANAGEMENT INFORMATION SYSTEM (MIS) 335
DECISION SUPPORT SYSTEM (DSS) 335 ARTIFICIAL LNTELLIGENCE 336 ACHIEVING
WORLD-CLASS STANDARDS 338 SUMMARY 338 KEY TERMS 339 DISCUSSION QUESTIONS
339 CRITICAL THINKING EXERCISES 340 PROBLEMS 340 CASE STUDY: ROCHESTER
MANUFACTURING CORPORATION (RMC) 340 BIBLIOGRAPH^ 341 9 LOCATION
STRATEGIES 343 WORLD-CLASS PROFILE: FEDERAL EXPRESS 344 THE OBJECTIVES
OF LOCATION STRATEGY 346 FACTORS THAT AFFECT LOCATION DECISION 346 LABOR
PRODUCTIVITY 348 EXCHANGE RATES 350 COSTS 350 ATTITUDES 350 METHODS OF
EVALUATING LOCATION ALTERNATIVES 351 THE FACTOR-RATING METHOD 351
LOCATIONAL BREAK-EVEN ANALYSIS 353 THE CENTER OF GRAVITY METHOD 354 THE
TRANSPORTATION MODEL 357 SERVICE/RETAIL/PROFESSIONAL SECTOR 358
ACHIEVING WORLD-CLASS STANDARDS 360 SUMMARY 361 KE;Y TERMS 361 USING
AB.POM AND SPREADSHEETS TO SOLVE LOCATION PROBLEMS 361 SOLVED PROBLEMS
363 DISCUSSION QUESTIONS 365 CRITICAL THINKING EXERCISE 365 PROBLEMS 366
DATA BASE APPLICATION 369 CASE STUDY: SOUTHERN RECREATIONAL VEHICLE
COMPANY 371 BIBLIOGRAPHY 372 9 SUPPLEMENT: TRANSPORTATION MODELING 373
DEVELOPING AN INITIAL SOLUTION*THE NORTHWEST-CORNER RULE 375 THE
STEPPING-STONE METHOD 376 DEMAND NOT EQUAL TO SUPPLY 381 DEGENERACY 381
THE MODI METHOD 383 FACILITY LOCATION ANALYSIS 384 SUMMARY 38 7 KEY
TERMS 387 USING AB.-POM TO SOK E TRANSPORTATION PROBLEMS 387 SOLVED
PROBLEMS 388 DISCUSSION QUESTIONS 391 CRITICALTHINKINGEXERCISE 391
PROBLEMS 391 DATA BASE APPLICATION 397 CASE STUDY: CUSTOM VANS 398
BIBLIOGRAPHY 399 10 OPERATIONS LAYOUT STRATEGY 401 WORLD-CLASS PROFILE:
PITTSBURGH AIRPORT 402 TYPES OF LAYOUT 404 FIXED-POSITION LAYOUT 406
PROCESS-ORIENTED LAYOUT 407 EXPERT SYSTEMS IN LAYOUT 412 WORKCELB 412
FOCUSED WORK CENTER AND THE FOCUSED FACTORY 414 XXII CONTENTS OFFICE
LAYOUT 415 RETAIL STORE LAYOUT 416 WAREHOUSING AND STORAGE LAYOUTS 418
PRODUCT-ORIENTED LAYOUT 419 ASSEMBLY LINE BALANCING 420 ACHIEVING
WORLD-CLASS STANDARDS 424 SUMMARY 425 KEY TERMS 426 USING AB-.POM TO
SOLVE LAYOUT PROBLEMS 426 SOLVED PROBLEMS 428 DISCUSSION QUESTIONS 432
CRITICAL THINKING EXERCISE 432 PROBLEMS 433 DATA BASE APPLICATION 439
CASE STUDIES: DES MOINES NATIONAL BANK 440 STATE AUTOMOBILE LICENSE
RENEWALS 442 BIBLIOGRAPHY 443 10 SUPPLEMENT: WAITING-LINE MODELS 444
QUEUING COSTS 445 CHARACTERISTICS OF A WAITING-LINE SYSTEM 446 ARRIVAL
CHARACTERISTICS 446 WAITING-LINE CHARACTERISTICS 448 SERVICE FACILITY
CHARACTERISTICS 449 MEASURING THE QUEUE S PERFORMANCE 451 THE VARIETY
OF QUEUING MODELS 451 MODEL A: SINGLE-CHANNEL QUEUING MODEL WITH POISSON
ARRIVALS AND EXPONENTIAL SERVICE TIMES 452 MODEL B: MULTIPLE-CHANNEL
QUEUING MODEL 456 MODEL C: CONSTANT SERVICE TIME MODEL 458 MODEL D:
LIMITED POPULATION MODEL 459 OTHER QUEUING APPROACHES 461 SUMMARY 463
KEY TERMS 463 USING AB: POM AND SPREADSHEETS TO SOLVE QUEUING PROBLEMS
463 SOLVED PROBLEMS 465 DISCUSSION QUESTIONS 468 CRITICAL THINKING
EXERCISE 469 PROBLEMS 469 CASE STUDIES: NEW ENGLAND CASTINGS 473 THE
WINTER PARK HOTEL 475 BIBLIOGRAPHY 475 11 HUMAN RESOURCE STRATEGY 477
WORLD-CLASS PROFILE: ALASKA AIRLINES 478 HUMAN RESOURCE STRATEGY 480
OBJECTIVE OF THE HUMAN RESOURCE STRATEGY 480 CONSTRAINTS ON HUMAN
RESOURCE STRATEGY 480 LABOR PLANNING 481 EMPLOYMENT STABILITY POLICIES
482 WORK SCHEDULES 482 JOB CLASSIFICATIONS AND WORK RULES 483 JOB DESIGN
483 JOB SPECIALIZATION 483 JOB EXPANSION 484 PSYCHOLOGICAL COMPONENTS
OFJOB DESIGN 484 SELF-DIRECTED TEAMS 486 MOTIVATION AND INCENTIVE
SYSTEMS 488 LEON PRODUCTION 489 ERGONOMICS AND WORK METHODS 489 LABOR
STANDARDS 495 ACHIEVING WORLD-CLASS STANDARDS 496 SUMMARY 496 KEY TERMS
497 SOLVED PROBLEMS 498 DISCUSSION QUESTIONS 500 CRITICAL THINKING
EXERCISE 500 PROBLEMS 500 CASE STUDY: THE FLEET THAL WANDERS 501
BIBLIOGRAPHY 502 11 SUPPLEMENT WORK MEASUREMENT 503 LABOR STANDARDS AND
WORK MEASUREMENT 504 HISTORICAL EXPERIENCE 504 TIME STUDIES 504
PREDETERMINED TIME STANDARDS 510 EXAMPLES FROM THE SERVICE SECTOR 511
WORK SAMPLING 514 SUMMARY 516 KEY TERMS 516 USING SPREADSHEETS TO SOLVE
WORK MEASUREMENT PROBLEMS 516 SOLVED PROBLEMS 517 DISCUSSION QUESTIONS
520 CRITICAL THINKING EXERCISES 521 PROBLEMS 521 CASE STUDY: LINCOLN
EKCTRIC S INCENTIVE PAY SYSTEM 525 BIBLIOGRAPHY 526 PART FOUR TACTICAL
DECISIONS FOR MEETING CUSTOIVIER S NEEDS 12 PURCHASING MANAGEMENT AND
JUST-IN-TIME STRATEGIES 527 WORLD-CLASS PROFILE: BOEING 528 PURCHASING
530 OPERATIONS ENVIRONMENTS 530 CONTENTS XXU1 SERVICE ENVIRONMENTS 530
MAKE OR BUY 531 THE PURCHASING OPPORTUNITY 531 VERTICAL INTEGRATION 532
VIRTUAL COMPANIES 534 PURCHASING MANAGEMENT 535 THE PURCHASING FOCUS 535
VENDOR RELATIONS 536 PURCHASING TECHNIQUES 539 JUST-IN-TIME (JIT)
PURCHASING 541 GOALS OF JUST IN-TIME PURCHASING 541 SUPPLIER CONCERNS
543 BREAK-EVEN ANALYSIS APPLIED TO PURCHASING 545 ACHIEVING WORLD-CLASS
STANDARDS 546 SUMMARY 547 KEY TERMS 547 SOLVED PROBLEM 548 DISCUSSION
QUESTIONS 549 CRITICAL THINKING EXERCISE 549 PROBLEMS 549 CASE STUDIES:
HAHN AND PINTO MANUFACTURING 550 THOMAS MANUFACTURING COMPANY 551 AT&T
BUYS A PRINTER 552 BIBLIOGRAPHY 553 12 SUPPLEMENT: LEARNING CURVES 554
APPLYING THE LEARNING CURVE 556 ARITHMETIC APPROACH 557 LOGARITHMIC
APPROACH 558 LEARNING CURVE COEFFICIENT APPROACH 558 STRATEGIE
IMPLICATIONS OF LEARNING CURVES 561 SUMMARY 564 KEY TERM 564 OESING AB
:POM FOR LEARNING CURVES 564 SOLVED PROBLEMS 564 DISCUSSION QUESTIONS
565 CRITICAL THINKING EXERCISE 566 PROBLEMS 566 CASE STUDY: SMT S
NEGOTIATION WITH IBM 568 BIBLIOGRAPHY 569 13 INVENTORY MANAGEMENT AND
JUST-IN-TIME TACTICS 571 WORLD-CLASS PROFILE: HARLEY-DAVIDSON 572
FUNCTIONS AND TYPES OF INVENTORY 574 FUNCTION OF INVENTORY 574 TYPES OF
INVENTORY 575 INVENTORY MANAGEMENT 575 ABC ANALYSIS 575 RECORD ACCURACY
577 CYCLE COUNTING 578 JUST-IN-TIME INVENTORY 579 VARIABILITY 579 KANBAN
581 INVENTORY MODELS 583 INDEPENDENT VS. DEPENDENT DEMAND 583 HOLDING,
ORDERING, AND SETUP COSTS 584 INVENTORY MODELS FOR INDEPENDENT DEMAND
584 THE BASIC ECONOMIC ORDER QUANTITY (EOQ) MODE! 584 PRODUCTION ORDER
QUANTITY MODEL 592 QUANTITY DISCOUNT MODELS 595 PROBABILISTIC MODELS
WITH CONSTANT LEAD TIME 598 FIXED-PERIOD SYSTEMS 601 MARGINAL ANALYSIS
602 ACHIEVING WORLD-CLASS STANDARDS 604 SUMMARY 604 KEY TERMS 604 USING
AB. POM AND SPREADSHEETS TO SOLVE INVENTORY PROBLEMS 605 SOLVED PROBLEMS
607 DISCUSSION QUESTIONS 609 CRITICAL THINKING EXERCISE 609 PROBLEMS 609
CASE STUDIES.- STURDIVANT SOUND SYSTEMS 615 MARTIN-PULLIN BICYCLE
CORPORATION 615 BIBLIOGRAPHY 616 13 SUPPLEMENT: SIMULATION 617
SIMULATION DEFINED 618 ADVANTAGES AND DISADVANTAGES OF SIMULATION 619
MONTE CARLO SIMULATION 620 SIMULATION OF A QUEUING PROBLEM 624
SIMULATION AND INVENTORY ANALYSIS 627 THE ROLE OF COMPUTERS IN
SIMULATION 630 SUMMARY 631 KEY TERMS 632 USING AB:POM AND SPREADSHEETS
TO SOLVE SIMULATION PROBLEMS 632 SOLVED PROBLEMS 634 DISCUSSION
QUESTIONS 636 CRITICAL THINKING EXERCISE 636 PROBLEMS 636 CASE STUDY:
ALABAMA AIRLINES 644 BIBLIOGRAPHY 645 14 MATERIAL REQUIREMENTS PLANNING
(MRP) 647 WORLD-CLASS PROFILE: COLLINS INDUSTRIES 648
DEPENDENT-INVENTORY-MODEL REQUIREMENTS 650 MASTER PRODUCTION SCHEDULE
651 XXIV CONTENTS SPECIFICATIONS OR BILLS OF MATERIAL 652 ACCURATE
LNVENTORY RECORDS 655 PURCHASE ORDERS OUTSTANDING 655 LEAD TIMES FOR
EACH COMPONENT 655 MRPSTRUCTURE 655 MRP DYNAMICS 660 LOT-SIZING
TECHNIQUES 662 EXTENSIONS IN MRP 667 CLOSED-LOOP MRP 667 CAPACITY
PLANNING 668 MATERIAL REQUIREMENTS PLANNING II (MRPII) 668 MRP IN
SERVICES 669 DISTRIBUTION RESOURCE PLANNING (DRP) 671 DRPSTRUCTURE 672
ALLOCATION 672 ACHIEVING WORLD-CLASS STANDARDS 673 SUMMARY 673 KEY TERMS
674 USING AB.-POM TO SOLVE MRP AND LOT-SIZING PROBLEMS 674 SOLVED
PROBLEMS 677 DISCUSSION QUESTIONS 680 CRITICAL THINKING EXERCISE 680
PROBLEMS 680 DATA BASE APPLICATION 686 CASE STUDY: SERVICE, INC. 686
BIBLIOGRAPHY 687 15 AGGREGATE PLANNING 689 WORLD-CLASS PROFILE:
ANHEUSER-BUSCH 690 THE PLANNING PROCESS 692 THE NATURE OF AGGREGATE
PLANNING 693 AGGREGATE PLANNING STRATEGIES 694 CAPACITY OPTIONS 695
DEMAND OPTIONS 696 MIXING OPTIONS TO DEVELOP A PLAN 697 LEVEL SCHEDULING
697 METHODS FOR AGGREGATE PLANNING 698 GRAPHICAL AND CHARTING METHODS
698 MATHEMATICAL METHODS FOR PLANNING 704 COMPARISON OF AGGREGATE
PLANNING METHODS 707 DISAGGREGATION 708 AGGREGATE PLANNING IN SERVICES
708 RESTAURANTS 708 MISCELLANEOUS SERVICES 709 NATIONAL CHAMS OFSMALL
SERVICE FIRMS 709 AIRLINE INDUSTRY 709 HOSPITALS 709 ACHIEVING
WORLD-CLASS STANDARDS 710 SUMMARY 710 KEY TERMS 710 USING AB.-POM TO
SOLVE AGGREGATE PLANNING PROBLEMS 710 SOLVED PROBLEMS 712 DISCUSSION
QUESTIONS 715 CRITICAL THINKING EXERCISE 715 PROBLEMS 715 DATA BASE
APPLICATION 721 CASE STUDY: ANDREW-CARTER, INC. 722 BIBLIOGRAPHY 723 16
SCHEDULING TACTICS 725 WORLD-CLASS PROFILE: LTV 726 SCHEDULING ISSUES
728 FORVUARD AND BACKWARD SCHEDULING 729 SCHEDULING CRITERIA 730
SCHEDULING PROCESS-FOCUSED WORK CENTERS 731 LOADING JOBS IN WORK CENTERS
731 INPUT-OUTPUT CONTROL 732 GANTT CHARTS 733 THE ASSIGNMENT METHOD 735
SEQUENCING JOBS IN WORK CENTERS 738 PRIORITY RULES FOR DISPATCHINGJOBS
738 CRITICAL RATIO 742 SEQUENCING N JOBS ON TWO MACHINES: JOHNSONS RULE
743 SEQUENCING N JOBS ON THREE MACHINES 744 SEQUENCING N JOBS ON M
MACHINES 745 BOTTLENECK WORK CENTERS 746 LIMITATIONS OF RULE-BASED
SYSTEMS 746 ADVANCES IN SCHEDULING AND SEQUENCING 747 EXPERT SYSTEMS 747
FINITE SCHEDULING 747 REPETITIVE MANUFACTURING 748 SCHEDULING FOR
SERVICES 750 SCHEDULING BANK PERSONNEL WITH LINEAR PROGRAMMING 751
SCHEDULING NURSES WITH CYCLICAL SCHEDULING 751 ACHIEVING WORLD-CLASS
STANDARDS 754 SUMMARY 754 KEY TERMS 755 USING AB.-POM TO SOLVE
SCHEDULING PROBLEMS 755 SOLVED PROBLEMS 756 DISCUSSION QUESTIONS 761
CRITICAL THINKING EXERCISE 762 PROBLEMS 762 DATA BASE APPLICATION 768
CASE STUDY: OLD OREGON WOOD STOVE 769 BIBLIOGRAPHY 770 17 PROJECT
MANAGEMENT 771 WORLD-CLASS PROFILE: BECHTEL 772 PROJECT PLANNING 774
PROJECT SCHEDULING 776 PROJECT CONTROLLING 778 PROJECT MANAGEMENT
TECHNIQUES: PERTANDCPM 779 THE FRAMEWORK OFPERT AND CPM 780 ACTIVITIES,
EVENTS, AND NETWORKS 781 DUMMY ACTIVITIES AND EVENTS 783 PERT AND
ACTIVITY TIME ESTIMATES 784 CRITICAL PATH ANALYSIS 785 THE PROBABILITY
OF PROJECT COMPLETION 789 CASE STUDY OFPERT: SCHWAERE FOUNDRY 791
PERT/COST 794 A CRITIQUE OF PERT AND CPM 796 ACHIEVING WORLD-CLASS
STANDARDS 797 SUMMARY 797 KEY TERMS 798 USING AB.-POM AND SPREADSHEETS
TO SOLVE PROJECT MANAGEMENT PROBLEMS 798 SOLVED PROBLEMS 800 DISCUSSION
QUESTIONS 805 CRITICAL THINKING EXERCISE 806 PROBLEMS 806 DATA BASE
APPLICATIONS 813 CASE STUDIES: THE FAMILY PLANNING RESEARCH CENTER OF
NIGERIA 814 SHALE OIL COMPANY 815 BIBLIOGRAPHY 817 18 MAINTENANCE AND
RELIABILITY 819 WORLD-CLASS PROFILE: ORLANDO UTILITIES COMMISSION 820
RELIABILITY 823 LMPROVING INDIVIDUAL COMPONENTS 823 PROVIDING REDUNDANCY
826 MAINTENANCE 826 LMPLEMENTING PREVENTIVE MAINTENANCE 827 LNCREASING
REPAIR CAPABILITIES 831 OTHER MAINTENANCE POLICY TECHNIQUES 831
ACHIEVING WORLD-CLASS STANDARDS 832 SUMMARY 833 KEY TERMS 833 USING
AB.-POM TO SOLVE RELIABILITY PROBLEMS 833 SOLVED PROBLEMS 834 DISCUSSION
QUESTIONS 834 CRITICAL THINKING EXERCISE 835 PROBLEMS 835 CASE STUDY:
WORLDWIDE CHEMICAL COMPANY 838 BIBLIOGRAPHY 839 APPENDIX A AREAS UNDER
THE STANDARD NORMAL TABLE 842 APPENDIX B POISSON DISTRIBUTION VALUES 843
APPENDIX C VALUES OFE-* 845 APPENDIX D TABLE OF RANDOM NUMBERS 845
APPENDIX E USING AB:POM 846 SOLUTIONS TO EVEN-NUMBERED PROBLEMS 855
GLOSSARY 865 NAME INDEX 879 COMPANY INDEX 885 GENERAL INDEX 887
|
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| author | Heizer, Jay H. 1935- Render, Barry |
| author_GND | (DE-588)129581100 |
| author_facet | Heizer, Jay H. 1935- Render, Barry |
| author_role | aut aut |
| author_sort | Heizer, Jay H. 1935- |
| author_variant | j h h jh jhh b r br |
| building | Verbundindex |
| bvnumber | BV035631306 |
| callnumber-first | T - Technology |
| callnumber-label | TS155 |
| callnumber-raw | TS155 |
| callnumber-search | TS155 |
| callnumber-sort | TS 3155 |
| callnumber-subject | TS - Manufactures |
| classification_rvk | QP 500 |
| classification_tum | WIR 540f |
| ctrlnum | (OCoLC)32091884 (DE-599)BVBBV035631306 |
| dewey-full | 658.5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 4. ed. |
| format | Book |
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| id | DE-604.BV035631306 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T21:42:00Z |
| institution | BVB |
| isbn | 0132444844 0134383427 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-017686245 |
| oclc_num | 32091884 |
| open_access_boolean | |
| owner | DE-91G DE-BY-TUM |
| owner_facet | DE-91G DE-BY-TUM |
| physical | XXV, 900 S. Ill., graph. Darst. 1 Diskette, 3,5" u.d.T. : POM for Windows 1.5. - prepared by Howard Weiss. - ISBN 0-13-259037-9 |
| publishDate | 1996 |
| publishDateSearch | 1996 |
| publishDateSort | 1996 |
| publisher | Prentice Hall |
| record_format | marc |
| spelling | Heizer, Jay H. 1935- Verfasser (DE-588)129581100 aut Production and operations management strategic and tactical decisions Jay Heizer ; Barry Render 4. ed. Upper Saddle River, N.J. [u.a.] Prentice Hall 1996 XXV, 900 S. Ill., graph. Darst. 1 Diskette, 3,5" u.d.T. : POM for Windows 1.5. - prepared by Howard Weiss. - ISBN 0-13-259037-9 txt rdacontent n rdamedia nc rdacarrier Ab 5. Aufl. u.d.T.: Heizer, Jay H.: Operations management Planification stratégique ram Productiemanagement gtt Production - Gestion - Problèmes et exercices ram Production - Gestion ram Production management Produktion (DE-588)4047347-8 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Produktion (DE-588)4047347-8 s Management (DE-588)4037278-9 s DE-604 Render, Barry Verfasser aut GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017686245&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Heizer, Jay H. 1935- Render, Barry Production and operations management strategic and tactical decisions Planification stratégique ram Productiemanagement gtt Production - Gestion - Problèmes et exercices ram Production - Gestion ram Production management Produktion (DE-588)4047347-8 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4047347-8 (DE-588)4037278-9 |
| title | Production and operations management strategic and tactical decisions |
| title_auth | Production and operations management strategic and tactical decisions |
| title_exact_search | Production and operations management strategic and tactical decisions |
| title_full | Production and operations management strategic and tactical decisions Jay Heizer ; Barry Render |
| title_fullStr | Production and operations management strategic and tactical decisions Jay Heizer ; Barry Render |
| title_full_unstemmed | Production and operations management strategic and tactical decisions Jay Heizer ; Barry Render |
| title_short | Production and operations management |
| title_sort | production and operations management strategic and tactical decisions |
| title_sub | strategic and tactical decisions |
| topic | Planification stratégique ram Productiemanagement gtt Production - Gestion - Problèmes et exercices ram Production - Gestion ram Production management Produktion (DE-588)4047347-8 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Planification stratégique Productiemanagement Production - Gestion - Problèmes et exercices Production - Gestion Production management Produktion Management |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017686245&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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