Holdings: SAP NetWeaver portal technology

SAP NetWeaver portal technology: the complete reference ; [essential guide for SAP NetWeaver Portal implementation ; get step-by-step coverage of the entire portal implementation life cycle ; design, deploy, and manage SAP NetWeaver Application Server and Portal ; optimize performance, operations, security, availability, scalability, and TCO

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Bibliographic Details
Main Author:	Jay, Rabi (Author)
Format:	Book
Language:	English
Published:	New York [u.a.] McGraw-Hill 2008
Subjects:	SAP NetWeaver Business enterprises / Computer networks Unternehmen
Online Access:	Inhaltsverzeichnis
Item Description:	Includes bibliographical references (p. 715-719) and index
Physical Description:	xxxii, 735 S. Ill. 23 cm
ISBN:	9780071548533 007154853X

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245	1	0	\|a SAP NetWeaver portal technology \|b the complete reference ; [essential guide for SAP NetWeaver Portal implementation ; get step-by-step coverage of the entire portal implementation life cycle ; design, deploy, and manage SAP NetWeaver Application Server and Portal ; optimize performance, operations, security, availability, scalability, and TCO \|c Rabi Jay
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adam_text	Contents at a Glance t i Portal Implementation Planning 1 Introduction to SAP NetWeaver Enterprise Portal ....... і ............. 3 2 SAP NetWeaver Enterprise Portal Building Blocks ................... 11 3 IT Practices, IT Scenarios, and Usage Types for NW Portal .,.,.„..,... 29 4 РАМ, Release Strategy, Maintenance Strategy, and Support Strategy ... 47 5 Using Scenario and Process Component List Application ............. 61 IS Portal Infrastructure Design 6 J2EE Architecture .................................... і ............ 73 7 High Availability for Portals .......................... ¿ »... „....... 89 8 Sizing and Scalability ................................:..___...... 109 9 Web Infrastructure Components ...................... ^ . ........... 123 : Hi Portal Installation 10 Preparing for Portal Installation ..........................,...,.».., Ml 11 Portal Installation ...................................:.„...____... 149 12 Post-Installation Steps ...............................♦............ 179 IY Content Administration 13 Developing Content and Assigning Permissions .............,...,,,. 2Θ9 14 Developing iViews and Pages ........................ і ............ 227 15 Developing Roles and Worksets ........................«,,«„.,.,» 2Ш 16 Using Business Packages .......................................... 263 17 Changing Portal Look and Feel: Branding ........................... 275 18 Connecting to SAP and Non-SAP Backend Systems ...........,»...,. 295 19 Implementing Federated Portals ................................... 315 20 Implementing External-Facing Portals ............................. 3$1 System Administration 21 Portal Backup and Restore ......................................... 345 22 Transporting Portal Content ....................................... 3$3 Viii SAP NetWeaver Portal Technology: The Complete Reference 23 Installing Support Packages Using Java Support Package Manager ----- 371 24 Implementing Delegated Content and System Administration ........ 389 25 Implementing Delegated User Administration ...................... 407 Part Vi Portai Troubleshooting 26 Troubleshooting Portal Using Logs and Traces ....................... 419 27 Analyzing and Troubleshooting Portal Performance .................. 439 28 Portal Monitoring ................................................ 469 29 JVM Garbage Collection Analysis .................................. 483 30 JVM Thread Dump Analysis ...................................... 493 31 HTTP Performance Analysis ...................................... 505 32 Configuring CCMS Monitoring and GRMG Availability Monitoring ... 519 33 Tuning Portal Performance ........................................ 541 Part Vii Portal Security 34 Implementing Authorization Using Permissions, Security Zones, and UME Actions ................................ 557 35 UME Architecture Components .................................... 573 36 Administering Users with User Management Tool ................... 583 37 Configuring UME Datasource ...................................... 595 38 Configuring Portal Authentication ................................. 613 39 Transferring Role Between Portal and SAP .......................... 631 40 Implementing Single Sign-On to SAP and Non-SAP Systems ......... 641 41 Implementing SSL on the J2EE Engine ............................. 657 42 Implementing Portal Network Security ............................. 677 Part Viti Configuring System Landscape Directory 43 System Landscape Directory ....................................... 689 44 Configuring and Using NetWeaver Administrator ................... 697 Part IX Appendixes A Installing the SAP NetWeaver 7.0 (2004s) - Java Trial Version .......... 713 В References ....................................................... 715 Index ................................................,.......... 721 Contents Preface ................................................,,.,,.,.. xxix Part ( Portal Implementation Planning 1 Introduction to SAP NetWeaver Enterprise Portal ...........,,.,.,... 3 Why SAP NetWeaver Portal? .................................___. » 3 What Is an Enterprise Portal? ............................»...,.»,... 4 Why Do We Need SAP NetWeaver Portal? ........................... 4 Increased Productivity ....................................... 4 Business Packages: A Jumpstart to Implementation .............. 5 Portal Technology: Open Industry Standards ......,,.,,.,,...,. 5 Integration with Applications ................................. 6 SAP s NetWeaver Technology Stack ........................... 6 SAP s NetWeaver Product Strategy .................___...... 7 Single Point of Access ............................»,,,».,..., 7 Portal Platform: Runtime Environment ...........,...,.......,. 7 Collaboration Platform: Enabling Teamwork ................... 8 Knowledge Management: Unifying Unstructured Content ,,...,» 8 Business Information Warehouse: Unifying Structured Content ... 8 Portal Security .......................................___... 8 Portal User Interface: Branding and Role-Based Personalization ... 9 Portal Development Environment ............................. 10 Conclusion ....................................................... 10 2 SAP NetWeaver Enterprise Portal Building Blocks .......».,..,,,,,». it Portal Platform ................................................... И Portal Runtime .............................................. Î1 Portal Components .......................................... 12 Portal Services ..................................,,,...,,.... 13 Portal Content Directory ..................................... Ï4 Unification ................................................. 14 Connector Framework ...................................... 15 Portal Runtime Storage Resources ......................,,.,.,. 16 UME Architecture ........................................... 16 UME Components .......................................... 17 Portal User Interface ...........................,,...,.».,.,, 18 Knowledge Management Architecture ..................,,.,,........ 20 χ SAP NetWeaver Portal Technology: The Complete Reference Knowledge Management Components .............................. 21 KM Application ............................................ 21 KM Global Services ......................................... 22 KM Repository Services ..................................... 23 KM Repository Framework .................................. 23 KM Repositories ............................................ 24 Collaboration Architecture ......................................... 25 Asynchronous Collaboration Framework ...................... 26 Synchronous Collaboration Framework ........................ 27 Room Infrastructure ......................................... 27 Collaboration Launch Pad ................................... 27 Third-Party Services ......................................... 27 J2EE Architecture ................................................. 27 Summary ........................................................ 27 3 IT Practices, IT Scenarios, and Usage Types for NW Portal ............ 29 Initial Requirements Gathering ..................................... 29 Gather the Business and Technical Requirements ................ 29 Identify User Population: Size, Nature, and Usage Intensity ...... 29 Identify the Portal Types ..................................... 30 Identify the Applications to Be Integrated ...................... 30 Identify the Content: Business Packages vs. Custom ............. 31 Develop the Technical Infrastructure Design .................... 32 Include SAP NetWeaver Landscape Strategy ................... 32 Decide the IT Scenarios, Processes, and Systems ................ 32 Identify the Installable Software Units ......................... 32 SAP Documentation: A Must Read ............................ 32 Preparing the Checklist ..................................... 33 Identify IT Practices, IT Scenarios, and Usage Types ................... 34 IT Practices: A Process-Centric Approach ....................... 34 IT Scenarios: Step Toward an Incremental Service-Based Architecture ................................ 34 IT Scenario Variants: Address a Specific Business Need .......... 35 Usage Types ................................................ 36 IT Processes ................................................ 36 Identify Installable Software Units: Systems, Standalone Engines, and Clients .................................. 37 Systems ................................................... 37 Standalone Engines ......................................... 38 Clients .................................................... 39 Design NetWeaver System Landscape: Central Systems ................ 39 Solution Manager ........................................... 39 Solution Manager Diagnostics ................................ 40 SAPNWA ................................................. 40 System Landscape Directory ......................,.......... 40 Software Lifecycle Manager ...........,...................... 40 Contents xi Introduction to ASAP Methodology ................................. 41 Project Preparation .......................................... 41 Business Blueprint .......................................... 41 Realization Phase ........................................... 42 Final Preparation Phase ...................................... 42 Go Live and Support ........................................ 42 Using Solution Maps: A Quick Peek ................................. 42 Benefits of Using SAP Solution Map ........................... 45 Summary ........................................................ 45 4 РАМ, Release Strategy, Maintenance Strategy, and Support Strategy ... 47 Why Is РАМ Important ............................................ 47 SAP Products or Applications ...................................... 48 Application Component Releases, Instances, and Software Component Versions ................................ 49 Technical Release and Release Planning Information ............. 49 Technical Release Information ...................................... 50 Release Planning Information ...................................... 54 Release and Maintenance Strategy .................................. 55 Release Shipment Phases .......................................... 56 Internal Validation Program .................................. 56 Ramp Up Program .......................................... 56 Unrestricted Shipment ....................................... 56 Maintenance Strategy ....................................... 56 Support Packages, Support Package Stacks, and Support Release ........ 58 Support Package Strategy .................................... 59 SAP Support Strategy ....................................... 59 List of URLs Referenced in This Chapter ............................. 60 Summary ........................................................ 60 5 Using Scenario and Process Component List Application ............. 61 Application Building Blocks ........................................ 62 Application/Product, Application Component, Software Component, and Cluster .......................... 62 Application Capabilities, Processes, and Scenarios ............... 62 Realization Alternatives and Scenario Templates ................ 63 Using the Tool .................................................... 63 Choosing a Scenario ......................................... 64 Displaying the Realization Alternatives ........................ 64 Viewing Additional Information .............................. 65 Viewing Possible Scenarios ................................... 66 View Possible Business Scenarios ............................. 68 View Required Components .................................. 68 View Potential Upgrade Paths ................................ 69 Summary ----.......................................,............ 70 XU SAP NetWeaver Portal Technology: The Complete Reference Part IS Portal Infrastructure Design 6 J2EE Architecture ................................................. 73 Components of a Portal Infrastructure ............................... 73 Web AS Java Architecture ..............,........................... 74 Java Instance ............................................... 75 Minimal Java Installation .................................... 76 Larger Java Ouster Installation with Load Balancer ............. 77 NetWeaver AS Java vs. Add-In Installation ........................... 78 Central Instance ............................................ 78 Central Services Instance ..................................... 79 Dialog Instances ............................................ 80 Java Dispatcher Components ................................. 80 Java Server Process .......................................... 81 Message Server, Message Service, and Cluster Manager .......... 82 SAP Management Console ................................... 82 Java Startup and Control Framework .......................... 83 RDBMS Database ................................................. 85 Monitoring Processes .....................,........................ 85 TREX: Technical Infrastructure ..................................... 86 TREX Client ............................................... 86 Queue Server ............................................... 87 Preprocessor ............................................... 87 Index Server ............................................... 87 Name Server ............................................... 88 Summary ........................................................ 88 7 High Availability for Portals ....................................... 89 Portal Infrastructure Design ........................................ 89 Essentials of Good Portal Infrastructure Design ................. 90 Portal System Landscape Design .................................... 91 High Availability for Portal ......................................... 91 Importance of High Availability ............................... 91 Cost of Implementing a High Availability Portal Solution ........ 92 Impact of Downtimes ....................................... 92 Key Success Factors for High Availability ............................ 92 System-Wide Strategy ....................................... 92 High Availability Requirements Checklist ...................... 93 Highly Available SAP NetWeaver Platform ..................... 94 Single Points of Failure ............................................ 95 Identifying SPOFs ..........................,................ 95 Securing the SPOF ......................,................... 96 High Availability Solutions ......................................... 97 Switchover Solutions ........................................ 97 Active Clustering ........................................... 97 Passive Clustering ...........................,.............. 98 Contents xiii Switchover Solution for SAP Web AS ABAP and Java ............ 99 High Availability and Load Balancing Using Software Cluster .... 100 High Availability for Standalone Enqueue Server ................ 100 High Availability for Databases .............................. 103 High Availability for Global Configuration Directory ............ 104 High Availability for ICM .................................... 104 High Availability for Server, Access, and Web Server Networks ... 105 High Availability at the Physical Level ......................... 106 High Availability for TREX ................................... 106 Summary ........................................................ 107 8 Sizing and Scalability ............................................. 109 What Is Scalability? ............................................... 109 Sizing for Performance and Scalability ............................... 109 Sizing at Different Project Stages .............................. 110 Sizing Techniques ........................................... Ill Standard Application Benchmarks ............................ 112 Using the Quick Sizer ....................................... 113 Measuring Scalability ........................................ 116 Implementing Scalability .......................................... 117 Vertical Scaling ............................................. 117 Horizontal Scaling .......................................... 118 Combining Vertical and Horizontal Scalings .................... 118 Minimal Portal Installation: Central Installation ................. 119 Scale-In Options ............................................ 119 Scale-Out Approach: Distributing Components ................. 120 OSS notes .................................................. 121 Summary ........................................................ 122 9 Web Infrastructure Components ................................... 123 Technical Requirements of Web Infrastructure ........................ 123 Session Stickiness ........................................... 124 Load Balancing ............................................. 125 Installing the SAP Web Dispatcher ............................ 130 OSS Notes ................................................. 138 Summary ........................................................ 138 : IIS Portai installation 10 Preparing for Portal Installation .................................... 141 Planning ......................................................... 141 Master Guide Document: A Must Read ........................ 142 Technical Infrastructure Guide ................................ 142 Service Marketplace Documentation Download .......,.......,. 142 Platform-Specific Guides ...-----.............................. 143 Service Marketplace Quicklinks ..................-----.....___ 143 ХІУ SAP NetWeaver Portal Technology: The Complete Reference Compile a List of OSS Notes .................................. 144 Installation Media ........................................... 145 Platform-Specific Installation Guide ........................... 145 Release Restrictions ......................................... 146 Installation Tips, Tricks, and Pitfalls ................................. 146 Required Skill Sets .......................................... 146 Proper Sizing: Avoid Shared Systems .......................... 147 Installation Cookbook: Document Comprehensively ............. 147 SAP s Patching Strategy ..................................... 147 Knowledge of Installation and Troubleshooting Tools ............ 148 Check Installation Prerequisites ............................... 148 Typical Installation Issues .................................... 148 Summary ........................................................ 148 U Portal Installation ................................................ 149 Pre-Installation Planning ........................................... 149 Installation Options ......................................... 150 Pre-Installation Steps .............................................. 153 Downloading the Installation DVDs ........................... 153 Check the Hardware and Software Requirements of Hosts ....... 154 Running the SAPinst for Prerequisites Check ................... 155 Install and Configure Sun Java SDK 1.4.2J) ..................... 157 Reducing the File Cache Size ................................. 158 Install and Configure Microsoft SQL Server .......................... 159 Install and Configure Microsoft SQL Server 2000 ................ 159 Install and Configure Microsoft SQL Server 2005 ................ 163 SAPinst .................................................... 164 Installing Central SAP NetWeaver AS Java System .............. 168 Interrupted Installation ...................................... 174 Directory Structure After Install ............................... 174 SAP System Users Created During Install ...................... 176 OSSNotes ................................................. 176 Summary ........................................................ 177 12 Post-Installation Steps ............................................ 179 Troubleshooting During Installation ................................. 179 SAPinst Troubleshooting ..................................... 179 Troubleshooting with J2EE Engine Log Files .................... 181 Portal Troubleshooting ...................................... 182 Post-Installation Activities ......................................... 183 Post-Installation Steps for Portal .............................. 183 Logging on to J2EE and Portal ................................ 184 Checking Whether the Installation Is Complete ................. 184 Install the EP License ........................................ 188 Delete the Portal Log Files ................................... 190 Use the Template Installer .................................... 191 Configuring the J2EE Engine ................................. 194 Contents xv Configuring the SLD ........................................ 196 Apply Patches .............................................. 196 System Backup ............................................. 199 Uninstalling the SAP J2EE System ................................... 200 Using SAPinst to Uninstall the SAP J2EE System ................ 201 Performance Tuning and Content Administration ..................... 205 Summary ........................................................ 205 Part IV Content Administration 13 Developing Content and Assigning Permissions ..................... 209 Creating Initial Content ............................................ 209 Types of Initial Content ..................................... 210 Using the Portal Content Object Model .............................. 214 Portal Content Directory Functionality ......................... 214 Portal Content Object Types .................................. 214 Portal Content Studio: Content Administration Tool ................... 217 Portal Content Catalog ...................................... 218 Search Filters ............................................... 218 Page Editor ................................................ 219 Object Naming Convention .................................. 221 Copying Objects ............................................ 222 Inserting an Object into a Source Object ........................ 223 Using Chained Objects ...................................... 225 Summary ........................................................ 226 14 Developing iViews and Pages ..................................... 227 Using iViews: The Fundamental Building Blocks ...................... 227 Creating a URLiView ............................................. 228 Creating a Page ................................................... 233 Assigning Content to the Page ................................ 235 Delta Link Tracer ........................................... 237 Child Object Tools .......................................... 237 iView / Page Property Categories and Properties ..................... 238 Isolation Method Property ................................... 241 Fixed and Visible Properties for iViews in a Page ................ 242 How Page Personalization Works ............................. 244 Summary ........................................................ 245 15 Developing Roles and Worksets ................................... 247 Benefits of Roles .................................................. 247 Organizing Content Using Worksets ........................... 247 Roles ............................................................ 248 Roles, Worksets, and Navigational Structure ................... 248 Role Properties ............................................. 249 Permissions and ACLs ....................................... 250 XVI SAP NetWeaver Portal Technology: The Complete Reference Folder Structure .................................................. 250 Folders within the Roles ..................................... 251 Assigning a Role to a User ......................................... 256 Examples of Assigning Entry Points ........................... 256 Content Development Tips ......................................... 260 Summary ........................................................ 261 16 Using Business Packages .......................................... 263 Portal Content Portfolio ............................................ 264 Business Packages for Every User ............................. 265 Business Package for Managers ............................... 265 Business Packages for Specialists .............................. 266 Administering the Business Packages ................................ 266 Before Installing the Business Package ......................... 266 Download the Business Package .............................. 269 Back Up the Business Package ................................ 269 Importing the Business Packages .................................... 270 Customizing a Business Package .................................... 272 Business Package and Backend Configuration .................. 272 Using Delta Links for Creating New Content ................... 272 Pilot Testing ...................................................... 273 Portal Adoption .................................................. 273 Uninstalling the Business Packages .................................. 274 Summary ........................................................ 274 17 Changing Portal Look and Feel: Branding .......................... 275 Changing the User Interface ........................................ 275 Why Use Different Portal Scenarios? ........................... 275 Components of the Portal Display ................................... 276 Framework Page ........................................... 276 Portal Theme ............................................... 277 Portal Desktop ............................................. 277 Rule Collection ............................................. 277 Customizing the Portal Desktop .................................... 278 Creating the Framework Page ................................ 278 Modifying the Portal Theme .................................. 281 Exporting and Importing a Theme ............................ 283 Adding the Theme to the Portal Desktop ....................... 284 Creating a New Portal Desktop ............................... 285 Creating the New Rule Collection ............................. 287 Working with the Master Rule Collection ...................... 289 Using the ITS Generator ..................................... 291 Using Theme Integrity Tests .................................. 292 Useful OSS Notes .......,................................... 294 Summary ........................................................ 294 Contents xvii 18 Connecting to SAP and Non-SAP Backend Systems .................. 295 Creating System Objects ........................................... 295 System Properties ........................................... 296 System Aliases .............................................. 296 User Management Category Settings .......................... 298 Creating an SAP System ........................................... 298 Connecting Using a Dedicated Application Server ............... 299 Message Server Connection with Load Balancing ............... 302 Connecting Using a Connection String Template ................ 304 Connecting to an ITS System ................................. 304 Connecting to a Web Application Server for CRM and BW Scenarios ................................... 306 Configuring a JDBC System ........................................ 308 Connectors ....................................................... 309 iWay Connectors ............................................ 309 Testing R/3 Connectivity from an iView .*............................ 309 Connectivity Testing Tool .................................... 309 Support Platform Tests for Connectivity ....................... 310 Connectivity Issues ............................................... 311 Validate Connection Property ................................. 312 WAS/ITS Connectivity Issues ................................ 312 End User Permission ........................................ 313 Useful OSS Notes ........................................... 313 Summary ........................................................ 314 19 Implementing Federated Portals ................................... 315 Content Federation ................................................ 315 Portal Federation ................................................. 315 Advantages of Federated Portal Network ...................... 316 Content Sharing Modes — Reusing Remote Content .............. 316 Usage Scenarios for FPN ..................................... 317 Configuring a Federated Portal ............................... 319 Remote Role Assignment to the User in the Consumer Portal ..... 326 Create a Remote Delta Link to Content on the Producer Portal .... 327 Creating a Remote Application Integration iView ............... 328 Creating Remote Content from a WSRP Producer ............... 329 Useful OSS Notes ........................................... 330 Summary ........................................................ 330 20 Implementing External-Facing Portals .............................. 331 Features of an External-Facing Portal ................................ 331 Implementing an External-Facing Portal ............................. 333 Configuring the Navigation Cache ............................ 334 Configuring the Short URL ................................... 335 Configuring the Light Framework Page ........................ 336 XViii SAP NetWeaver Portal Technology: The Complete Reference Setting Up Quicklinks on the Portal . ¡ ......................... 337 Setting Up Anonymous Content to Anonymous Users ........... 338 Changing the Default Portal URL ............................. 341 Changing the Portal Page Title ................................ 341 Removing the Options Menu in the iView or Page ............... 342 Useful OSS Notes ................................................. 342 Summary ........................................................ 342 Part V System Administration 21 Portal Backup and Restore ........................................ 345 Full-System vs. Partial Component Backup ........................... 345 Portal Backup Strategy ............................................ 346 Taking an Inventory of the System Landscape .................. 346 Devise a Backup Strategy .................................... 349 Post-Recovery Checks ....................................... 352 Useful OSS Notes ........................................... 352 Summary ........................................................ 352 22 Transporting Portal Content ....................................... 353 Transporting Content ...................,.......................... 353 Transport Package .......................................... 353 Transport Process Controls ................................... 354 Exporting Transport Packages ................................ 354 Export Settings ............................................. 356 Creating EPA Transport Packages ............................. 357 Configuring the PCD for Exports .............................. 361 Configuring Report Directory for Exports ...................... 362 Configuring Protection from Overwriting System Objects ........ 363 Importing Content ................................................ 364 Import Options ............................................. 364 Deployment Using the SDM Tool ............................. 368 Importing Using the Package Import Editor .. ľ. ................ 368 Importing EP 5.0 Portal Content .............................. 369 Import Reporting ........................................... 369 Importing to Production ..................................... 369 Useful OSS Notes ........................................... 370 Summary ........................................................ 370 23 Installing Support Packages Using Java Support Package Manager ___ 371 Why JSPM Rather than SDM? ...................................... 371 Installing the Support Packages ..................................... 372 Installing the Support Package Stack .......................... 372 Prerequisites for Installing SP Stacks and Support Packages ...... 372 Starting the JSPM ..........................................,...... 374 Contents xjx Installing the Latest JSPM Support Package .......................... 377 Install SAP Download Manager ............................... 379 Additional Deployment Support Packages ........................... 382 Viewing Deployed Components .................................... 383 Viewing the Log Files .............................................. 384 JSPM Troubleshooting Issues ....................................... 385 Issues with Downloaded Files ................................ 385 Memory Issues ............................................. 386 J2EE Engine Administrator Password Issue ..................... 386 JSPM Resources .................................................. 386 Useful OSS Notes ........................................... 386 Summary ........................................................ 387 24 Implementing Delegated Content and System Administration ........ 389 How Delegated Administration Is Implemented ...................... 389 Standard SAP Roles, Permissions, and Catalog Structure ......... 390 ACLs ...................................................... 393 Implementing Delegated Administration Using Custom Folders ........ 396 Logging in as Conten^AdminJl User ......................... 397 Logging in as Content_Admin_2 User ......................... 400 Implementing Delegated System Administration ..................... 402 Creating Custom Roles ............................................ 402 Summary ........................................................ 406 25 Implementing Delegated User Administration ...................... 407 Delegating Administration Activities ................................ 407 Setting Up Company Groups ................................. 408 Business Scenarios ................................................ 410 Company Scenarios ......................................... 410 Assigning Roles .................................................. 411 UME.Manage_All Action .................................... 411 UME.Manage_Roles Action .................................. 412 Creating a Delegated User Administrator Role .................. 412 Enabling Self-Registration .......................................... 413 Creating a Self-Registered User ............................... 414 Assigning Content to the Self-Registered User .................. 415 Summary ........................................................ 416 Portal Troubleshooting 26 Troubleshooting Portal Using Logs and Traces ....................... 419 Logging and Tracing .............................................. 419 SAPLoggingAPI ........................................... 419 Logging and Categories ...................................... 420 Tracing and Locations ....................................... 420 XX SAP NetWeaver Portal Technology: The Complete Reference Log Manager ............................................... 420 Enabling Logging and Tracing ................................ 421 Log Configurator ........................................... 421 Advanced Mode ............................................ 422 Types of Log Formats ........................................ 422 Destinations Tab ............................................ 423 Creating a New Controller ................................... 424 Automatic Archiving ........................................ 424 Archiving Manually ......................................... 424 Severity Levels ............................................. 425 Log Viewer ...................................................... 425 Sorting .................................................... 431 Füe Status .................................................. 431 Undocking a File ............................................ 432 Registering the Log File ...................................... 432 Customizing Columns ....................................... 434 Searching Logs ............................................. 436 Filtering Logs .............................................. 436 Sorting Log Records ......................................... 437 Merging Log Files ........................................... 437 Displaying Archive Files ..................................... 438 Relevant OSS Notes ............................................... 438 Summary ........................................................ 438 27 Analyzing and Troubleshooting Portal Performance .................. 439 Factors Affecting Performance ...................................... 439 Performance Analysis ............................................. 440 Performing the Analysis ..................................... 441 Performance Monitoring ........................................... 443 Persisting Monitoring Data and Analyzing Java Applications ........... 444 Trigger the Collection of Monitoring Data ...................... 444 Deploy the Perfviewer Web Application ....................... 444 Run the Performance Reporter Application ..................... 447 Analysis Using the HTML Report ................................... 448 Capacity Planning View ..................................... 448 Using the Charts ............................................ 457 Windows-Based System Performance Analysis ........................ 460 CPU-Based Monitors ........................................ 463 Memory-Based Monitors ..................................... 463 Process-Based Monitors ...................................... 464 Network-Based Monitors .................................... 464 Disk-Based Monitors ........................................ 465 Using the Task Manager ..................................... 466 Distributed Statistics Records (DSRs) ................................ 467 Relevant OSS Notes ............................................... 467 Summary ........................................................ 468 Contents xxi 28 Portal Monitoring ................................................ 469 Portal Monitoring Tool ............................................ 469 Workload Monitoring iViews ................................. 469 Request and Component Analysis ............................. 471 Request Overview .......................................... 472 Using the Components Overview ............................. 474 Thread Overview ........................................... 477 Activity Report ............................................. 478 Single Activity Trace .............................................. 478 Activating the SAT Trace ..................................... 478 Interpreting the Log ......................................... 479 Analyzing the SAT Trace ..................................... 479 Analyzing the Client, File System, LDAP, and Backend Systems Access ............................... 481 Summary ........................................................ 481 29 JVM Garbage Collection Analysis .................................. 483 Garbage Collection Basics .......................................... 483 Importance of GC Analysis ................................... 483 Activating the GC Trace ..................................... 484 Limitations of Garbage Collection ............................. 484 Java Heap Structure .............................................. 484 Young Generation Heap ..................................... 484 Old Generation Heap ........................................ 485 Permanent Generation Heap ................................. 485 Garbage Collection Process ......................................... 485 Minor Garbage Collection .................................... 485 Major Garbage Collection .................................... 486 Calculating the JVM Parameters .............................. 486 GC Analysis ...................................................... 487 Total Memory Available for the Java Application ................ 487 Time Spent on Garbage Collection ............................ 487 Memory Leak .............................................. 487 GC in a Well-Behaved System ................................ 488 Memory Usage Under Load Test .............................. 488 Identifying Causes of Increased Memory Usage ................. 489 JDK Used for SAP J2EE Engine ............................... 489 GC-Related JVM Parameters ....................................... 489 Automatic vs. Manual Tuning of the JVM ...................... 490 How to Configure JVM Settings for the J2EE Engine ............. 490 Minimum and Maximum Heap Size for Server ................. 491 Increasing the Heap Size vs. Adding a Server Node ............. 491 Dispatcher Heap Size ........................................ 491 Heap Size for All Server Nodes ............................... 492 SAP NetWeaver Portal Technology: The Complete Reference Server vs. Client VM ........................................ 492 Relevant OSS Notes ......................................... 492 Summary ........................................................ 492 30 JVM Thread Dump Analysis ...................................... 493 JVM Analysis Basics ............................................... 493 Creating the Thread Dumps ........................................ 494 Using the SAP Management Console .......................... 494 Combining the PsList for Analysis ............................ 495 Generating Java Thread Dumps Using Threaddump.class ........ 495 Tools for Analyzing Java Thread Dumps ............................. 496 Using the ThreadDumpScan Tool ............................. 496 Using the Thread Dump Viewer .............................. 497 Comparing Multiple Thread Dumps ........................... 498 Analyzing the Thread Dumps ...................................... 501 Example of a Stack Trace ..................................... 501 Thread Types ............................................... 502 Thread States ............................................... 502 Analysis Using the Thread Dump ................................... 502 Deadlock Issue: Portal Hangs ................................. 503 Relevant OSS Notes ............................................... 504 Summary ........................................................ 504 31 HTTP Performance Analysis ...................................... 505 HTTP Request and Response ....................................... 505 Enabling the HTTP Trace .......................................... 506 HTTP Trace Analysis Tools ......................................... 506 Setting up the HTTP Trace Tool ............................... 507 TCPProxyTool ............................................. 507 Conducting the Trace .............................................. 509 Enabling the HTTP Trace on the Server .............................. 510 Activating HTTP Tracing on the ICM ......................... 511 Activating HTTP Tracing on the J2EE Server ................... 511 Activating HTTP Trace on the SAP Web Dispatcher ............. 514 Analysis Using the Trace ........................................... 515 Analyzing the HTTP Error Codes ............................. 515 Analyze the Header Fields ................................... 515 Analyzing the Response Time ................................ 516 Analyzing the URLs ......................................... 516 Analyze the Amount of Data Transferred ....................... 517 Analyze the Number of Network Connections .................. 517 Summary ........................................................ 517 32 Configuring CCMS Monitoring and GRMG Availability Monitoring ... 519 Tools for Monitoring ........,..................................... 520 SAP NetWeaver Administrator ............................... 520 CCMS Monitoring Infrastructure .............................. 520 Contents xxiii Central Monitoring Infrastructure ............................ 520 Configuring Alerts .......................................... 520 Monitoring System Using Alerts .............................. 521 Monitoring Objects .......................................... 521 Predefined Data Suppliers ................................... 521 Monitoring Segment ........................................ 521 CCMS Agent ............................................... 522 Operating System Collector .................................. 522 Configuring the Central Monitoring System .......................... 522 Troubleshooting ............................................ 531 How to Use the CCMS Tool ........................................ 533 Display the Monitors ........................................ 533 Display the Alerts ........................................... 533 Analyze the Alerts .......................................... 533 Standard Monitor Templates ................................. 533 Autoreaction Methods ....................................... 533 Configuring the CCMS for E-Mail Alerts ....................... 534 Configuring the CCMS for a Specific Transaction ...................... 534 GRMG Availability ................................................ 535 GRMG Application ......................................... 535 GRMG Scenarios ............................................ 535 Availability Monitoring Using Alerts .......................... 536 Availability Monitoring Configuration ............................... 536 SAP J2EE Engine Availability Monitoring ............................ 537 SAP Portal Availability Monitoring .................................. 537 Verify the Uploaded Scenario in the Central Monitoring System ... 538 Start the GRMG Scenario and Heartbeat Monitor ................ 539 Useful GRMG Transactions for Troubleshooting ....................... 539 Summary ........................................................ 539 33 Tuning Portal Performance ........................................ 541 J2EE Engine Performance Tuning ................................... 541 Optimize the JVM Settings ................................... 541 Check the Garbage Collection ................................ 542 Configure the Log Files ...................................... 542 Disable the Distributed Statistics Service ....................... 543 Network Performance Tuning ...................................... 544 J2EE Setting for HTTP Compression ........................... 544 Proxy Server Caching ....................................... 545 Configure the HTTP Service .................................. 546 IE Settings ....................................................... 546 Tuning the Portal Server ........................................... 547 Isolation Method for iViews .................................. 547 Isolation Method for Pages ................................... 548 URL iViews: Client-Side vs. Server-Side Fetching ................ 549 Disabling the Client Caching Globally ......................... 550 XXÌV SAP NetWeaver Portal Technology: The Complete Reference Guidelines for Page Caching ................................. 551 PRT Configuration: Turn Off Monitoring ....................... 551 Good Java Coding Techniques ................................ 552 Performance Testing ............................................... 552 GoingLive Check ........................................... 552 Summary ........................................................ 553 Part Vii Portai Security 34 Implementing Authorization Using Permissions, Security Zones, and UME Actions ................................ 557 Permission Model ................................................. 557 Administrator-Level Permissions ............................. 558 End User Permissions ....................................... 560 Security Zones .................................................... 562 Requirements for Accessing a Portal Component or Service ....... 564 Defining the Security Zones .................................. 565 Safety Levels ............................................... 567 Security Zones Example ..................................... 568 AuthRequirement Property ........................................ 568 UME Actions ..................................................... 568 Standard UME Actions ...................................... 569 Default UME Actions ........................................ 569 UME and Portal Roles ....................................... 571 Administering Portal Roles, UME Roles, and Groups .................. 571 Changing Portal Roles ....................................... 571 Changing UME Roles ....................................... 571 Assigning UME Actions to Portal Roles ........................ 571 Assigning UME Actions to UME Roles ......................... 571 Assigning Portal Role to Users and Groups ..................... 572 Assigning UME Role to Users and Groups ..................... 572 Summary ..............................,......................... 572 35 UME Architecture Components .................................... 573 UME Architecture ................................................. 574 Persistence Manager ........................................ 574 Persistence Adapters ........................................ 575 Replication Manager ........................................ 577 UME Data Partitioning ............................................ 577 User-Based Data Partitioning ................................. 577 \| Attribute-Based Data Partitioning ............................. 577 Type-Based Data Partitioning ................................. 577 Datasource Configuration Files ..........„.......................... 578 Tools to Administer Users ...............,.....».................... 578 Contents xxv UM Configuration Tasks ........................................... 580 Datasources ................................................ 580 LDAP Server ............................................... 580 SAP System ................................................ 580 Security Settings ............................................ 581 Notification E-Mails ......................................... 582 User Mapping ___.......................................... 582 Summary ........................................................ 582 36 Administering Users with User Management Tool ................... 583 User Settings ..................................................... 583 Search for Users ............................................ 584 Lock/Unlock Users ......................................... 584 Reset User Passwords ....................................... 585 Export Users into a Batch File for Future Import ................ 585 Import Users ............................................... 586 Assign Users to Groups and Roles ............................. 586 Display User History Information ............................. 587 Self-Management ................................................. 589 UME Test and Configuration Tools .................................. 590 Summary ........................................................ 593 37 Configuring UME Datasource ...................................... 595 LDAP ........................................................... 595 Deep and Flat Hierarchies .................................... 595 Absolute and Relative Names ................................ 597 SAP Schema Extensions ...................................... 597 Limitations When Using LDAP as a UME Data Store ............ 597 Multiple LDAP Directory Servers ............................. 598 LDAP Configuration ........................................ 598 Using the SAP System as a UME Database ..................... 600 Customizing the Datasource Configuration File ....................... 601 <dataSources> Tag .......................................... 604 <homeFor> and <notHomeFor> Tags .......................... 604 <responsibleFor> and <notResponsibleFor> Tags ............... 607 <attributeMapping> Tag ..................................... 609 <privateSection> Tag ........................................ 610 Summary ........................................................ 611 38 Configuring Portal Authentication ................................. 613 Declarative and Programmatic Security .............................. 613 Declarative Authentication ................................... 613 Programmatic Security ...................................... 614 How Authentication Works on the Portal ............................. 614 Authentication when Accessing Content ....................... 614 Standard Authentication Methods ............................. 615 XXVI SAP NetWeaver Portai Technology: The Complete Reference Authentication Building Blocks ..................................... 616 JAAS Specification .......................................... 616 Security Provider Service .................................... 616 Login Modules and Stacks ................................... 616 Policy Configurations ............................................. 619 Managing Policy Configurations .............................. 619 Modifying the Authentication Template and the Login Modules .... 621 Authentication Scheme ............................................ 623 Authscheme.xml File ........................................ 623 Priority Number ............................................ 623 Summary ........................................................ 629 39 Transferring Role Between Portal and SAP ......................... 631 Role Upload from SAP to Portal .................................... 631 Initial Upload .............................................. 631 Single vs. Composite Roles ................................... 632 Setting the Stage for the Upload ..................................... 632 Prerequisites for Uploading the Role .......................... 633 Configuring the Role Upload Service ................................ 633 The Upload Process ............................................... 635 Start Upload ..................................................... 636 Setting Up Detailed Navigation Menu ............................... 637 Role Distribution to SAP System .................................... 638 Downloading Roles from SAP to Portal ........................ 638 Prerequisites for Distributing Roles from Portal to SAP .......... 638 Distribution Process of Portal Roles to SAP ........................... 638 Relevant OSS Notes ............................................... 640 Summary ........................................................ 640 40 Implementing Single Sign-On to SAP and Non-SAP Systems ......... 641 SSO to SAP Systems ............................................... 641 Implementing SSO for SAPGUI in Windows and the Web ........ 642 Authentication Mechanisms Using SSO .............................. 642 User ID and Password ......................,................ 642 X.509 Certificates ........................................... 642 Integrated Windows Authentication ........................... 643 Third-Party EAM Software Agents ............................ 643 Security Assertion Markup Language .......................... 643 Custom Log-In Modules ..................................... 643 SSO to Non-SAP Applications ...................................... 643 Implementation Options ..................................... 643 Ticket Verification Mechanisms ..................................... 644 Web Server Filter ........................................... 644 Web Server Filter with Delegation to Windows Server 2003 ....... 644 Java Ticket Verification Library ...................,........... 645 С Ticket Verification Library .................................. 645 DLL SAPSSOEXT Library .................................... 645 Contents xxvfi Which SSO Option Is Best? ......................................... 645 SAP Logon Ticket Basics ..................................... 647 Prerequisites for SSO ........................................ 647 Configuring for Scenario 1 ................................... 648 Configuring for Scenario 2 ................................... 651 Configuring for Scenario 3 ................................... 653 SSO to an SAP Transaction Using an iView ..................... 653 Integrating the Web Content ........................................ 654 Using the URL iViews ....................................... 654 Using the Applntegrator ..................................... 654 Relevant OSS Notes ............................................... 656 Summary ........................................................ 656 41 Implementing SSL on the J2EE Engine ............................. 657 Configuring the SSL on the J2EE Engine ............................. 657 Download the Java Cryptography Extension Policy Files ......... 658 Install the Java Cryptography Extension Policy Files ............. 658 Download the SAP Java Cryptographic Tool .................... 659 Uncar the Downloaded Cryptographic File ..................... 659 Deploy the SAP Java Cryptographic Tool ....................... 660 Configure the SSL Provider and the Key Storage Service for Automatic Startup .............................. 660 Generate the Key Pair ....................................... 662 Generate the CSR and Import It into the J2EE Engine ............ 664 Bind the Key Pair to a Specific SSL Port .............................. 667 Test the SSL Functionality .................................... 667 Configuring the Client Certificate Authentication Methods ............. 669 Assign the Client Certificate to the User in User Management ..... 671 Change the Application s Login Module Stacks ................. 672 Export the Private Key, Import the Certificates, and Test .......... 674 Configure the HTTPS Redirect on the J2EE Engine .............. 674 Troubleshoot J2EE SSLIssues ................................. 675 Relevant OSS Notes ......................................... 675 Summary ........................................................ 675 42 Implementing Portal Network Security ............................. 677 Organization-Wide Security ........................................ 677 Security Threats and Safeguards .............................. 678 Security Policies ............................................ 678 Infrastructure Security ............................................. 678 Data and Application Security ...................................... 679 Network Security ................................................. 679 Using SNC and SSL ......................................... 679 Disabling Services .......................................... 680 Intrusion Detection Systems .................................. 681 Hardware and Software Infrastructure Elements ................ 681 XXViii SAP NetWeaver Portal Technology: The Complete Reference Layered Network Design .................................... 681 Protocols and Ports Used .................................... 682 Firewalls and Application Gateways ................................. 683 Packet Filters ............................................... 683 Application-Level Gateways ................................. 683 Implementing Security Measures ............................. 684 Summary ........................................................ 685 Part VIII Configuring System Landscape Directory 43 System Landscape Directory ....................................... 689 SLD Content Types ................................................ 690 General Component Data .................................... 690 System Landscape Data ...................................... 692 Namespace Reservation Data ................................. 692 Accessing the SLD ................................................ 693 SLD User Interface .......................................... 693 SLD User Roles .............................................. 693 SLD Installation .................................................. 694 SLD Data Supplier Bridge and Suppliers ....................... 695 Summary ........................................................ 696 44 Configuring and Using NetWeaver Administrator ................... 697 NWA Architecture ................................................ 697 NWA Functionality ......................................... 698 System Monitoring ................................................ 700 CCMSPDMG for System Availability Check ..................... 701 System Availability .......................................... 701 Central Reports: RZ20 ....................................... 701 Java System Reports ......................................... 702 Log Files ................................................... 704 Roles ............................................................ 705 NWA-Related Actions ....................................... 706 Configure the NWA ............................................... 709 Préconfigure Connections to Monitored Java Systems from NWA ....................................... 710 Summary ........................................................ 710 ¡I Appendixes A Installing the SAP NetWeaver 7.0 (2004s) -Java Trial Version ......... 713 В References ....................................................... 715 Index ........................................................... 721
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spelling	Jay, Rabi Verfasser aut SAP NetWeaver portal technology the complete reference ; [essential guide for SAP NetWeaver Portal implementation ; get step-by-step coverage of the entire portal implementation life cycle ; design, deploy, and manage SAP NetWeaver Application Server and Portal ; optimize performance, operations, security, availability, scalability, and TCO Rabi Jay New York [u.a.] McGraw-Hill 2008 xxxii, 735 S. Ill. 23 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (p. 715-719) and index SAP NetWeaver Business enterprises / Computer networks Unternehmen SAP NetWeaver (DE-588)4801683-4 gnd rswk-swf SAP NetWeaver (DE-588)4801683-4 s DE-604 Digitalisierung UB Bamberg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017660369&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Jay, Rabi SAP NetWeaver portal technology the complete reference ; [essential guide for SAP NetWeaver Portal implementation ; get step-by-step coverage of the entire portal implementation life cycle ; design, deploy, and manage SAP NetWeaver Application Server and Portal ; optimize performance, operations, security, availability, scalability, and TCO SAP NetWeaver Business enterprises / Computer networks Unternehmen SAP NetWeaver (DE-588)4801683-4 gnd
subject_GND	(DE-588)4801683-4
title	SAP NetWeaver portal technology the complete reference ; [essential guide for SAP NetWeaver Portal implementation ; get step-by-step coverage of the entire portal implementation life cycle ; design, deploy, and manage SAP NetWeaver Application Server and Portal ; optimize performance, operations, security, availability, scalability, and TCO
title_auth	SAP NetWeaver portal technology the complete reference ; [essential guide for SAP NetWeaver Portal implementation ; get step-by-step coverage of the entire portal implementation life cycle ; design, deploy, and manage SAP NetWeaver Application Server and Portal ; optimize performance, operations, security, availability, scalability, and TCO
title_exact_search	SAP NetWeaver portal technology the complete reference ; [essential guide for SAP NetWeaver Portal implementation ; get step-by-step coverage of the entire portal implementation life cycle ; design, deploy, and manage SAP NetWeaver Application Server and Portal ; optimize performance, operations, security, availability, scalability, and TCO
title_full	SAP NetWeaver portal technology the complete reference ; [essential guide for SAP NetWeaver Portal implementation ; get step-by-step coverage of the entire portal implementation life cycle ; design, deploy, and manage SAP NetWeaver Application Server and Portal ; optimize performance, operations, security, availability, scalability, and TCO Rabi Jay
title_fullStr	SAP NetWeaver portal technology the complete reference ; [essential guide for SAP NetWeaver Portal implementation ; get step-by-step coverage of the entire portal implementation life cycle ; design, deploy, and manage SAP NetWeaver Application Server and Portal ; optimize performance, operations, security, availability, scalability, and TCO Rabi Jay
title_full_unstemmed	SAP NetWeaver portal technology the complete reference ; [essential guide for SAP NetWeaver Portal implementation ; get step-by-step coverage of the entire portal implementation life cycle ; design, deploy, and manage SAP NetWeaver Application Server and Portal ; optimize performance, operations, security, availability, scalability, and TCO Rabi Jay
title_short	SAP NetWeaver portal technology
title_sort	sap netweaver portal technology the complete reference essential guide for sap netweaver portal implementation get step by step coverage of the entire portal implementation life cycle design deploy and manage sap netweaver application server and portal optimize performance operations security availability scalability and tco
title_sub	the complete reference ; [essential guide for SAP NetWeaver Portal implementation ; get step-by-step coverage of the entire portal implementation life cycle ; design, deploy, and manage SAP NetWeaver Application Server and Portal ; optimize performance, operations, security, availability, scalability, and TCO
topic	SAP NetWeaver Business enterprises / Computer networks Unternehmen SAP NetWeaver (DE-588)4801683-4 gnd
topic_facet	SAP NetWeaver Business enterprises / Computer networks Unternehmen
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017660369&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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