What's the secret?: to providing a world-class customer experience
"Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Hoboken
Wiley
2008
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Zusammenfassung: | "Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and shows readers how to emulate these high standards of service in their own businesses, no matter how small or how large. With proven action steps and non-negotiable customer service standards, any business owner or leader can differentiate their business by becoming a customer service powerhouse."--BOOK JACKET. |
| Beschreibung: | XVI, 320 S. Ill., graph. Darst. |
| ISBN: | 9780470196120 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV035585294 | ||
| 003 | DE-604 | ||
| 005 | 20090720 | ||
| 007 | t | ||
| 008 | 090625s2008 ad|| |||| 00||| eng d | ||
| 020 | |a 9780470196120 |9 978-0-470-19612-0 | ||
| 035 | |a (OCoLC)191890665 | ||
| 035 | |a (DE-599)HBZHT015584185 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-945 | ||
| 050 | 0 | |a HF5415.5 | |
| 082 | 0 | |a 658.8/12 |2 22 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 0 | |a DiJulius, John R. |b III. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a What's the secret? |b to providing a world-class customer experience |c John R. DiJulius III |
| 264 | 1 | |a Hoboken |b Wiley |c 2008 | |
| 300 | |a XVI, 320 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 520 | 1 | |a "Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and shows readers how to emulate these high standards of service in their own businesses, no matter how small or how large. With proven action steps and non-negotiable customer service standards, any business owner or leader can differentiate their business by becoming a customer service powerhouse."--BOOK JACKET. | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer loyalty | |
| 650 | 4 | |a Customer services | |
| 650 | 0 | 7 | |a Kundenorientierung |0 (DE-588)4316837-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Unternehmen |0 (DE-588)4061963-1 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Unternehmen |0 (DE-588)4061963-1 |D s |
| 689 | 0 | 1 | |a Kundenorientierung |0 (DE-588)4316837-1 |D s |
| 689 | 0 | |C b |5 DE-604 | |
| 856 | 4 | |u http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2852719&custom_att_2=simple_viewer |y What's the secret? |3 Inhaltsverzeichnis | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-017640618 | ||
Datensatz im Suchindex
| _version_ | 1804139245176094720 |
|---|---|
| any_adam_object | |
| author | DiJulius, John R. III |
| author_facet | DiJulius, John R. III |
| author_role | aut |
| author_sort | DiJulius, John R. III |
| author_variant | j r d jr jrd |
| building | Verbundindex |
| bvnumber | BV035585294 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)191890665 (DE-599)HBZHT015584185 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02005nam a2200409 c 4500</leader><controlfield tag="001">BV035585294</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20090720 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">090625s2008 ad|| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780470196120</subfield><subfield code="9">978-0-470-19612-0</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)191890665</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)HBZHT015584185</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-945</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5415.5</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">22</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="0" ind2=" "><subfield code="a">DiJulius, John R.</subfield><subfield code="b">III.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">What's the secret?</subfield><subfield code="b">to providing a world-class customer experience</subfield><subfield code="c">John R. DiJulius III</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Hoboken</subfield><subfield code="b">Wiley</subfield><subfield code="c">2008</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XVI, 320 S.</subfield><subfield code="b">Ill., graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="520" ind1="1" ind2=" "><subfield code="a">"Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and shows readers how to emulate these high standards of service in their own businesses, no matter how small or how large. With proven action steps and non-negotiable customer service standards, any business owner or leader can differentiate their business by becoming a customer service powerhouse."--BOOK JACKET.</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumer satisfaction</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer loyalty</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Unternehmen</subfield><subfield code="0">(DE-588)4061963-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Unternehmen</subfield><subfield code="0">(DE-588)4061963-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="C">b</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2=" "><subfield code="u">http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2852719&custom_att_2=simple_viewer</subfield><subfield code="y">What&apos;s the secret?</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-017640618</subfield></datafield></record></collection> |
| id | DE-604.BV035585294 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T21:41:01Z |
| institution | BVB |
| isbn | 9780470196120 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-017640618 |
| oclc_num | 191890665 |
| open_access_boolean | |
| owner | DE-945 |
| owner_facet | DE-945 |
| physical | XVI, 320 S. Ill., graph. Darst. |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Wiley |
| record_format | marc |
| spelling | DiJulius, John R. III. Verfasser aut What's the secret? to providing a world-class customer experience John R. DiJulius III Hoboken Wiley 2008 XVI, 320 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier "Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and shows readers how to emulate these high standards of service in their own businesses, no matter how small or how large. With proven action steps and non-negotiable customer service standards, any business owner or leader can differentiate their business by becoming a customer service powerhouse."--BOOK JACKET. Consumer satisfaction Customer loyalty Customer services Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Kundenorientierung (DE-588)4316837-1 s b DE-604 http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2852719&custom_att_2=simple_viewer What's the secret? Inhaltsverzeichnis |
| spellingShingle | DiJulius, John R. III What's the secret? to providing a world-class customer experience Consumer satisfaction Customer loyalty Customer services Kundenorientierung (DE-588)4316837-1 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)4316837-1 (DE-588)4061963-1 |
| title | What's the secret? to providing a world-class customer experience |
| title_auth | What's the secret? to providing a world-class customer experience |
| title_exact_search | What's the secret? to providing a world-class customer experience |
| title_full | What's the secret? to providing a world-class customer experience John R. DiJulius III |
| title_fullStr | What's the secret? to providing a world-class customer experience John R. DiJulius III |
| title_full_unstemmed | What's the secret? to providing a world-class customer experience John R. DiJulius III |
| title_short | What's the secret? |
| title_sort | what s the secret to providing a world class customer experience |
| title_sub | to providing a world-class customer experience |
| topic | Consumer satisfaction Customer loyalty Customer services Kundenorientierung (DE-588)4316837-1 gnd Unternehmen (DE-588)4061963-1 gnd |
| topic_facet | Consumer satisfaction Customer loyalty Customer services Kundenorientierung Unternehmen |
| url | http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2852719&custom_att_2=simple_viewer |
| work_keys_str_mv | AT dijuliusjohnriii whatsthesecrettoprovidingaworldclasscustomerexperience |