Information Quality Applied: Best Practices for Improving Business Information, Processes, and Systems
Saved in:
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Indianapolis, IN
Wiley
2009
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXXV, 802 S. |
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MARC
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Record in the Search Index
| _version_ | 1804139240885321728 |
|---|---|
| adam_text | Titel: Information quality applied
Autor: English, Larry P.
Jahr: 2009
Contents
Foreword xxvii
Introduction: Business Excellence through Information Excellence xxix
Part I From Information Crisis to Business Excellence through
Information Excellence 1
Chapter 1 Process and Business Failure: The High Costs of Low
Quality Information 3
High Costs and Losses of Poor Quality Information 4
Societal Costs and Losses Caused by Poor Quality Information 16
Revisiting the Costs of Poor Quality Information 21
Why Do We Have a Glut of Poor Quality Information and
Information Processes? 22
How We Got into This Mess: The Root Causes of Business
Failure in the Post-Industrial, Information Age 23
Avoiding the Crisis 24
Summary 25
Chapter 2 The ABCs of the TIQM Quality System for Total
Information Quality Management 27
Why Total Information Quality Management 27
Purpose of the TIQM Quality System 27
What Is Information Quality? 32
Total Information Quality Management 37
The Importance of Total Quality Management Principles 37
Universal Principles of Quality Management Applied to
Information Quality 38
Process Overview of Total Information Quality Management 49
TIQM Processes 50
TIQM Overview 50
xvi Contents
Guidelines for Evaluating Information Quality Methods
and Consultancies 52
Evaluating IQ Methodologies 52
IQ Methodology Evaluation Checklist 53
Do s and Don ts in IQ Methodology Evaluation 55
Summary 56
Part II The Step-by-Step Guide to the TIQM Quality System
for Total Information Quality Management 57
Chapter 3 Implementing and Sustaining an Effective Information
Quality Environment 59
TIQM Process 6: Establish the Information Quality
Environment 59
The 14 Points of Information-Age Transformation 61
The 14 Points Applied to Information Quality 61
The Information Quality Management Maturity Grid 71
Establishing a Sustainable IQ Environment 79
TIQM Startup Phase 80
Why Organizations Fail during Startup 81
IQ Alignment Phase 92
Why Organizations Fail during Alignment 92
Information Quality Integration Phase 96
Why Organizations Fail during Integration 96
Guidelines for Transforming the Enterprise for the
Information Quality Culture 106
The Eight Mistakes That Cause Transformation to Fail 106
The Eight-Stage Change Process 109
Organizing the IQ Function and Environment 114
IQ Management as an Enterprise Function and Accountability 115
Enterprise Roles in the IQ Culture Transformation 115
Nemawashi as a Change Management Tool 118
IQ Roles and Organization in the IQ Culture 119
Standard IQ Management Job Positions 120
Specialized Information Quality Roles or Positions 120
Business Information Quality Roles and Stewardship 121
Business Information Stewardship Roles 121
Information Systems Roles and Information Quality
Stewardship 122
Establishing Information Governance 123
Managing a Proof-of-Concept Project for Success 123
Summary 123
Chapter 4 The Step-by-Step Guide to Assessing Information Product
Specifications and Information Architecture Quality 125
TIQM PI: Assess Information Product Specifications and
Architecture Quality 125
Overview 12g
Contents xv
Information Definition and Information Architecture as
Information Product Specifications 127
Quality Characteristics of Information Product Specifications
and Information Architecture 127
TIQM PI Process Steps: Assess Information Product
Specifications and Architecture Quality 142
Step Pl.l: Identify Information Product Specification Quality
Characteristics 143
Pl.l Identify Information Product Specification Quality
Characteristics: Process Steps and Activities 146
Step P1.2: Identify Information Group to Assess 147
P1.2 Identify Information Group for Information Product
Specification Quality Measures: Process Steps and Activities 149
Step P1.3: Identify Information Stakeholders and Groups 150
P1.3 Identify Information Stakeholders: Process Steps
and Activities 152
Step P1.4: Assess Information Product Specifications
Conformance to Standards 153
P1.4 Assess Information Product Specifications Conformance
to Standards: Process Steps and Activities 154
Step P1.5: Assess Information Architecture Quality 159
P1.5 Assess Information Architecture Quality: Process Steps
and Activities 162
Step P1.6: Assess Stakeholder Satisfaction with Information
Product Specification Data 168
Step P1.6 Assess Stakeholder Satisfaction with Information
Product Specification: Process Steps and Guidelines 171
Summary: Information Product Specification Quality 175
Chapter 5 The Step-by-Step Guide to Assessing Information Quality 177
TIQM P2: Assess Information Quality 177
Overview 178
Information Quality Assessment Compared to Manufacturing
Quality Assessment 179
Quality Characteristics of Information Content 180
Quality Characteristics of Information Presentation 182
TIQM P2 Process Steps: Measuring Information Quality 187
Step P2.1: Identify an Information Group for Quality
Assessment 187
Step P2.1: Identify an Information Group for Quality
Assessment: Process Steps and Guidelines 189
Step P2.2: Plan IQ Objectives, Measures and Tests 191
Step P2.2: Plan IQ Objectives, Measures and Tests: Process
Steps and Guidelines 193
Step P2.3: Identify Information Value Circle 202
Step P2.3: Identify Information Value Circle: Process Steps
and Guidelines 204
xviii Contents
Step P2.4: Determine File or Process to Assess 206
Step P2.4: Determine Process or Data Store to Assess:
Process Steps and Guidelines 207
Step P2.5: Identify Accuracy Verification Sources 209
Step P2.5: Identify Accuracy Verification Sources: Process
Steps and Guidelines 211
Step P2.6: Extract Statistically Valid Sample of Data 214
Step P2.6: Extract Statistically Valid Sample of Data: Process
Steps and Guidelines 215
Step P2.7: Measure Information Quality 223
Step P2.7: Measure Information Quality: Process Steps
and Guidelines 225
Step P2.8: Interpret and Report Information Quality 227
Step P2.8: Interpret and Report Information Quality:
Process Steps and Guidelines 229
Summary 245
Chapter 6 The Step-by-Step Guide to Measuring the Costs
and Risks of Poor Quality Information 247
TIQM P3. Measure Poor Quality Information Costs and Risks 247
TIQM P3. Measure Poor Quality Information Costs and Risks
Overview 248
Overview 248
The Economics of Information Quality Management 249
Categories of Costs of Quality 251
Objectives 253
Process Steps: P3. Measure Poor Quality Information Costs
and Risks 253
Step P3.1: Identify Key Business Performance Measures 254
Step P3.1: Identify Business Performance Measures —
Process Steps and Guidelines 256
Step P3.2: Calculate Information and Systems Costs
of Ownership 257
Step P3.2: Calculate Information and Systems Costs
of Ownership: Process Steps and Guidelines 261
Step P3.3: Calculate Direct Costs of Poor Quality Information 264
Step P3.3: Calculate Direct Costs of Poor Quality Information —
Process Steps and Guidelines 266
Step P3.4: Identify Customer Segments 269
Step P3.4: Identify Customer Segments — Process Steps
and Guidelines 272
Step P3.5: Calculate Customer Lifetime Value 272
Step P3.5: Calculate Customer Lifetime Value — Process Steps
and Guidelines 274
Step P3.6: Calculate the Opportunity Costs of Poor Quality
Information 276
Step P3.6: Calculate Opportunity Costs of Poor Quality
Information — Process Steps and Guidelines 278
Contents xi
Step P3.7: Measure the ROI of Information Process
Improvements 282
Step P3.7: Measure the ROI of Information Process
Improvements: Process Steps and Guidelines 284
Summary 289
Chapter 7 The Step-by-Step Guide to Improving Information
Process Quality 291
Introduction to Improving Information Process Quality 291
Improving Information Process Quality 293
TIQM P4: Improve Information Process Quality 294
Four Categories of Information Process Improvements 294
TIQM P4 Process Steps: Improve Information Process Quality 296
Step P4.1: Define Project for Information Process Improvement 296
Step P4.1 Define Project for Information Process Improvement:
Process Steps and Guidelines 299
Step P4.2: Develop Plan for Information Process Improvement 300
Step P4.2 Develop Plan for Information Process Improvement:
Process Steps and Guidelines 302
Step P4.3: Do Implement Information Process Improvements 308
Step P4.3 Do Implement Information Process Improvements:
Process Steps and Guidelines 310
Step P4.4: Check/Study Impact of Information Process
Improvement 311
Step P4.4 Check/Study Impact of Information Process
Improvements: Process Steps and Guidelines 313
Step P4.5: Act to Standardize Information Process
Improvements 314
Step P4.5 Act to Standardize Information Process
Improvements: Process Steps and Guidelines 316
TIQM Six Sigma DMAIC 317
Best Practices in Information Quality 318
IQ Best Practices: Management and Environment 319
Best Practices: Business Procedures 321
Best Practices: Procedure Writing Guidelines 322
Best Practices: Information Creation and Maintenance 322
Best Practices: Presentation Quality 322
Best Practices: Information Systems Engineering 324
Best Practices: Information Management 325
Summary 325
Chapter 8 The Step-by-Step Guide to Data Correction
and Controlling Data Redundancy 327
Introduction to Data Correction and Controlling Data
Redundancy 327
The Sound Way to Correct Data Defects and Control Data
Movement and Redundant Data 329
xx Contents
TIQM P5. Correct Data and Control Data Redundancy 336
Overview . 336
Objectives 337
Avoiding Pitfalls 337
Process Steps: Correct Data and Control Data Redundancy 338
Step P5.1: Identify Data, Target, and Sources
and Plan Audits and Controls 338
Step P5.1: Process Steps and Guidelines 341
Step P5.2: Conduct TIQM PI. Assess Information Product
Specifications and Architecture Quality 342
Step P5.2: Process Steps and Guidelines 343
Step P5.3: Conduct TIQM P2. Assess Information Quality 343
Step P5.3: Process Steps and Guidelines 345
Step P5.4: Parse and Standardize Data 345
Step P5.4: Process Steps and Guidelines 347
Step P5.5: Correct and Complete Data in the Source 348
Step P5.5: Process Steps and Guidelines 350
Step P5.6: Match and Consolidate Data 351
Step P5.6: Process Steps and Guidelines 353
Step P5.7: Analyze Defect Types 354
Step P5.7: Process Steps and Guidelines 356
Step P5.8: Transform, Enhance, and Calculate Derived Data 356
Step P5.8: Process Steps and Guidelines 358
Step P5.9: Audit and Control Data Extraction, Transformation,
and Loading 360
Step P5.9: Process Steps and Guidelines 362
Strengths and Weaknesses of Data Correction Software 365
Summary 366
Part III Information Quality Applied to
Core Business Value Circles 367
Chapter 9 Information Quality Applied to Customer Care:
Prospect-to-Valued-and-Va(uable-Customer 369
Introduction to Information Quality in Customer Care 369
Categories of Customer Information 370
Customer Information Stakeholders 371
Internal Information Stakeholders 371
External Information Stakeholders 372
The Customer Care Value Circle:
Prospect-To-Valued-and-Valuable-Customer 373
1. Identify Prospective Customers 374
2. Understand Prospective Customers 375
3. Communicate with Prospective Customers 375
4. Sell to Customers 376
5. Provide Value; Serve Customers 376
6. Relate to Customers 377
Contents xx
7. Listen to Customer Feedback 377
8. Enhance Customer Lifetime Value 378
2. Understand Customers [Better] 378
Information Quality in the Prospect-to-Valued-and-Valuable-
Customer Value Circle 379
Information Quality Issues and Costs in Customer Name
and Identity Information 379
How to Measure Customer Information Quality 384
Identify a Set of Information for Measuring Quality (TIQM P2.1) 384
Plan IQ Objectives, Measures, and Tests (TIQM P2.2) 384
Identify the Customer Value Circle (TIQM P2.3) 385
Determine Data Store or Process to Assess (TIQM P2.4) 385
Identify Accuracy Verification Sources (TIQM P2.5) 385
Extract a Statistically Valid Sample of Data (TIQM P2.6) 385
Measure Information Quality (TIQM P2.7) 386
Interpret and Report Information Quality (TIQM P2.8) 386
How to Improve Customer Name, Identity, and Address
Information Process Quality 386
Define Project for the Create Customer Information
Process Improvement (TIQM P4.1) 387
Develop a Plan for a Customer Information Process
Improvement Initiative (TIQM P4.2) 387
Define Improvements to Eliminate the Root Causes and
Therefore Eliminate the Information Effect (TIQM P4.2B) 388
Do Implement Information Process Improvements (TIQM P4.3) 390
Check and Study the Impact of Information Process
Improvements (TIQM P4.4) 391
Act to Standardize Information Process Improvements 391
Best Practices in International Customer Information Quality 391
Knowledge of Customer Nationality, Language, Norms,
Culture, Address Characteristics 392
Customer Information Model and Database Design 392
Best Practices for International Name and Address
Information Processes 402
Customer Information Validation, Error-Proofing,
and Correction 404
Error-Proofing Customer Information Capture Design 406
Customer Data Capture Form Design 408
Best Practices in Customer Experience and Interaction
Information Quality 412
Know Your Customers 414
Summary 417
Chapter 10 Information Quality Applied to Product Development:
Product-ldea-to-Product-Retire 419
Introduction to Information Quality in Product Development 419
xxii Contents
Categories of Product Development Information
Requiring Quality 420
Product Development Information Stakeholders 421
Internal Information Stakeholders 421
External Information Stakeholders 422
The Product Development Value Circle:
Product-Idea-to-Product-Retire 423
Product-Idea-to-Product-Retire Value Circle Processes 424
Information Quality in the Product-Idea-to-Product-Retire
Value Circle 437
Information Quality Issues and Costs in Customer
Requirement Information 438
Applying Information Quality to Customer Requirement
Information 440
How to Measure and Improve Customer Requirement Information
and Customer Requirement Information Process Quality 440
Applying Information Quality to Product Quality Specification
Information 451
Tips for Measuring Product Quality Specification IQ 451
Best Practices 463
Summary 466
Chapter 11 Information Quality Applied to Supply Chain
Management: Forecast-to-Satisfied-Customer 467
Introduction to Information Quality in the Supply Chain 467
The Supply Chain Value Circle: Forecast-to-Satisfied-Customer 468
Supply Chain Interdependencies and the Value-Add Proposition 471
Categories of Supply Chain Information Requiring Quality 473
Supply Chain Information Stakeholders 475
Internal Information Stakeholders 475
External Information Stakeholders 476
Forecast-to-Satisfied-Customer Value Circle Process Activities 477
Applying Information Quality to Various Information
Groups in the Forecast-to-Satisfied-Customer Value Circle 492
Forecast-to-Satisfied-Customer Information Groups 492
Information Quality Applied to Forecast and
Demand Information 492
Applying Quality to Forecast and Demand Information 493
How to Measure Forecast Information Process Quality 494
Information Quality Applied to Supplier and Competitor
Product Information 506
Applying Quality to Supplier and Competitor
Product Information 507
How to Measure Supplier Product Information Quality 508
How to Improve Supplier and Competitor Product
Information Quality 515
Contents xxi
Best Practices in Supplier Product Information Quality 518
Tips for Measuring and Improving Competitor Product
Knowledge 518
Information Quality Applied to Order, Logistics, and
Inventory Information 519
Applying Quality to Order, Logistics, and Inventory
Information 519
How to Measure Logistics Information Process Quality 521
Best Practices in Logistics Information Quality 538
Information Quality Applied to Package Measurement
Information 539
Best Practices in Product Package Measurement
Information Quality 545
Summary 545
Chapter 12 Information Quality Applied to Financial and Risk
Management: Budget-to-Profit 547
Introduction to Information Quality in Financial and Risk
Management 547
Categories of Financial and Risk Information 548
Financial Information Stakeholders 549
Internal Information Stakeholders 549
External Information Stakeholders 551
The Financial and Risk Management Information Value
Circle: Budget-To-Profit 552
Budget-to-Profit Value Circle Processes 553
Information Quality Applied to the Budget-to-Profit
Value Circle 566
Applying Information Quality to Financial Management
Accounting and External Financial Reporting 566
Financial Management Accounting Reporting Information
Quality Issues 566
How to Measure the Quality of Financial Management
Accounting and Reporting Information 567
How to Improve Management Accounting and Reporting
Process Quality 573
Applying IQ to Risk Management 578
Risk Management Information Quality Issues 578
How to Measure the Quality of the Risk Management Process 579
How to Improve Risk Management Process Quality 584
Applying Quality to Audit and Compliance
Information Processes 588
Audit and Compliance Information Quality Issues 588
Quality in Audit and Compliance Information Processes 589
The Impact of Basel II in the Financial Sector 589
xxiv Contents
Impact of Sarbanes-Oxley and Management Accountability
for Information Quality 590
Impact of the USA PATRIOT[ ] Act on National Security 590
The Information Quality Act (OMB Section 515) and Federal
Agency Accountability for Information Quality 591
Best Practices in Audit and Compliance Information Quality 593
Best Practices in Audit and Compliance Information
Process Quality 594
Summary 596
Chapter 13 Information Quality Applied to Internet and e-Business
Information: e-Surfer-to-Satisfied-e-Customer 599
Introduction to Information Quality in the Internet
and e-Business 599
Two Categories of Internet and e-Business Information
Requiring Quality 600
Internet and e-Business Information Stakeholders 600
Internal Stakeholders 600
External Stakeholders 601
The Web Content Value Circle:
e-Concept-to-Educated-e-Customer 602
The Internet and e-Business Information Value Circle:
e-Surfer-to-Satisfied-e-Customer 602
e-Surfer-to-Satisfied-e-Customer Value Circle Activities 603
Information Quality in Internet and e-Business Value Circles 620
General Internet Information Quality Issues 620
Applying Quality to Internet and e-Business Value Circles 621
Applying Quality to Web-Based Documents and Web Content
Value Circle 621
Applying Information Quality Principles to Information
Collected or Created in e-Commerce and e-Business
Value Circles 633
Issues with Information Collected or Created in e-Commerce
and e-Business Value Circles 634
Applying Information Quality Principles to
Web 2.0 Information 641
Summary 643
Chapter 14 Information Quality Applied to Document
Knowledge Management: Words-to-Wisdom and
Ideas-to-lnnovation 645
Introduction to Information Quality Applied to Document
and Knowledge Management 645
Global Communications 400 to 2010 646
Categories of Information in the Documentation and
Knowledge Management 647
Contents xa
Document and Knowledge Stakeholders 647
Internal Information Stakeholders 647
External Information Stakeholders 648
The Document Management Value Circle: Words-to-Wisdom 649
Words-to-Wisdom Value Circle Activities 650
The Knowledge Management Value Circle:
Ideas-to-Innovation 652
Applying Quality to Technical, Procedure, and
Documentation Writing 655
Quality Applied to Technical, Procedure, and
Documentation Writing 657
Best Practices: Error-Proofing Written, Technical
Communication to Prevent Miscommunication 668
Best Practices: Technical and Procedure Writing Guidelines 669
Applying Quality to Data Capture Forms Design 670
Applying Quality to Information Presentation and Signage 691
Best Practices in Quantitative Information Presentation 692
Quality Characteristics in Quantitative Information
Presentation 692
Guidelines for Information Presentation Quality of
Graphical Information 694
Poor Quality Information Presentation Can Lead to Disaster 696
Applying Quality to Shared Knowledge and Lessons Learned 698
Applying Information Quality to Signage 699
Best Practices in Signage 700
Summary 702
Chapter 15 Information Quality Applied to Information Management
and Information Systems Engineering: l-Need-to-Know-
So-I-Can-Do to I-Can-Do-Because-I-Know 703
Introduction to Information Quality Applied to Information
Management and Information Systems Engineering 703
Information Systems Stakeholders 704
Internal Information Systems Information Stakeholders 704
External Information Systems Stakeholders 706
The Information and Information Systems Engineering
Value Circle: I-Need-to-Know-So-I-Can-Do to
I-Can-Do-Because-I-Know 707
Value-Centric Information and Systems Engineering 709
Strategic Information Planning 710
Information Management and Information
Systems Engineering 720
Information Quality Problems in Information Management
and Information Systems Engineering 733
The Fundamental Paradigm for Value-Centric Information
Management and Information Systems Engineering 733
Consequences of Poor Quality in Information and
Systems Engineering 734
xxvi Contents
Best Practices in Information and Systems Engineering
Information Systems Requirements Definition
Information System Design for Quality
Best Practices in Information Management
Applying Information Quality Principles to Shared
Information
Best Practices for Evaluating Application Software Packages
Best Practices for Purchased or Third-Party
Information Quality
Best Practices in Purchased Information
Best Practices in Quality of Outsourced or Third-Party
Information Systems Engineering
Best Practices for Information Management in Outsourced
Systems Work
Best Practices in Information Management Quality
Best Practices in Information Capture and Maintenance
Best Practices in Software and Systems Engineering Quality
Applying Information Quality Principles to
Shared Information
Best Practices: Information Presentation Quality
Summary
Chapter 16 The Journey Is the Key to Success
Success Is in the Journey
Conclusion
Endnotes
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Chapter 15
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Index
777
|
| any_adam_object | 1 |
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| publisher | Wiley |
| record_format | marc |
| spelling | English, Larry P. 1947- Verfasser (DE-588)139672184 aut Information Quality Applied Best Practices for Improving Business Information, Processes, and Systems Larry P. English Indianapolis, IN Wiley 2009 XXXV, 802 S. txt rdacontent n rdamedia nc rdacarrier Database management Information resources management Management information systems HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017637625&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | English, Larry P. 1947- Information Quality Applied Best Practices for Improving Business Information, Processes, and Systems Database management Information resources management Management information systems |
| title | Information Quality Applied Best Practices for Improving Business Information, Processes, and Systems |
| title_auth | Information Quality Applied Best Practices for Improving Business Information, Processes, and Systems |
| title_exact_search | Information Quality Applied Best Practices for Improving Business Information, Processes, and Systems |
| title_full | Information Quality Applied Best Practices for Improving Business Information, Processes, and Systems Larry P. English |
| title_fullStr | Information Quality Applied Best Practices for Improving Business Information, Processes, and Systems Larry P. English |
| title_full_unstemmed | Information Quality Applied Best Practices for Improving Business Information, Processes, and Systems Larry P. English |
| title_short | Information Quality Applied |
| title_sort | information quality applied best practices for improving business information processes and systems |
| title_sub | Best Practices for Improving Business Information, Processes, and Systems |
| topic | Database management Information resources management Management information systems |
| topic_facet | Database management Information resources management Management information systems |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017637625&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT englishlarryp informationqualityappliedbestpracticesforimprovingbusinessinformationprocessesandsystems |