Know what you don't know: how great leaders prevent problems before they happen
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, N.J.
Wharton School Pub.
2009
|
| Edition: | 1. print. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | XXII, 202 S. ill. 24 cm |
| ISBN: | 9780131568150 0131568159 |
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MARC
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| 100 | 1 | |a Roberto, Michael A. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Know what you don't know |b how great leaders prevent problems before they happen |c Michael A. Roberto |
| 250 | |a 1. print. | ||
| 264 | 1 | |a Upper Saddle River, N.J. |b Wharton School Pub. |c 2009 | |
| 300 | |a XXII, 202 S. |b ill. |c 24 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 7 | |a Leiderschap |2 gtt | |
| 650 | 7 | |a Organisatieverandering |2 gtt | |
| 650 | 7 | |a Problemen |2 gtt | |
| 650 | 4 | |a Problem solving | |
| 650 | 4 | |a Organizational change | |
| 650 | 4 | |a Organizational effectiveness | |
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Record in the Search Index
| _version_ | 1804139206452183040 |
|---|---|
| adam_text | Titel: Know what you don t know
Autor: Roberto, Michael A.
Jahr: 2009
Contents
Acknowledgments ...................xii
About the Author....................xv
Preface............................xvi
Chapter 1 From Problem-Solving to
Problem-Finding .....................1
Embrace Problems.........................6
Why Problems Hide........................9
Cultures of Fear ..........................9
Organizational Complexity.................11
Gatekeepers.............................13
Dismissing Intuition ......................14
Lack of Training .........................15
Making Tradeoffs.........................17
Becoming an Effective Problem-Finder.......18
The Isolation Trap ........................20
Chapter 2 Circumvent the Gatekeepers...........27
Why Filtering Takes Place..................31
Efficiency Concerns ......................31
Pressures for Conformity ..................32
Confirmation Bias........................33
Advocacy ...............................34
Circumventing the Filters ..................35
Listen with Your Own Ears.................36
Seek Different Voices .....................39
Connect with Young People ................41
Go to the Periphery.......................43
Talk to the Nons .........................45
A Most Prescient Leader...................46
x Know What You Don t Know
Chapter 3 Become an Ethnographer .............53
Why Don t People Do What They Say? .......57
Leading Questions .......................58
Group Dynamics.........................59
The Unconscious Mind....................61
Honing Your Powers of Observation..........62
A Few Words of Caution...................66
Chapter 4 Hunt for Patterns....................73
What Is Intuition? ........................75
Faulty Analogies..........................77
Solutions in Search of Problems .............80
Building Your Pattern-Recognition Capabilities . 84
Better Analogies .........................84
Mentoring ..............................87
Mining the Data .........................89
What Do You Learn at Business School? ......90
Chapter 5 Connect the Dots....................95
The System Was Blinking Red .............96
The CIA in Kuala Lumpur.................97
The Phoenix Memo.......................98
The Minneapolis Field Office Investigation ... 99
The 9/11 Attacks ........................100
Why Not Share Information? ..............102
Information Sharing in Small Groups........104
How to Facilitate Information Sharing.......106
Leading Teams .........................107
Leading Organizations ...................109
Mindset Matters.........................112
Chapter 6 Encourage Useful Failures ...........119
Why Tolerate Failure?....................121
Acceptable Versus Unacceptable Failures .... 125
Contents xi
Before the Failure.......................126
During the Failure ......................127
After the Failure ........................130
Useful, Low-Cost Failures.................132
Chapter7 Teach How to Talk and Listen.........139
Crew Resource Management Training.......143
Communication Errors ...................145
Improving Interpersonal Communication .... 147
Briefings...............................147
Handoffs ..............................149
Speaking Up Effectively..................151
Listening ..............................155
Train Teams, Not Individuals...............156
Chapter 8 Watch the Game Film ...............161
After-Action Reviews: Promise and Peril .....166
Competitor Intelligence: Promise and Peril . . . 173
Deliberate Practice ......................176
Looking in the Mirror ....................180
Chapter 9 The Mindset of a Problem-Finder......185
Three Dimensions of a New Mindset........189
Intellectual Curiosity.....................189
Systemic Thinking.......................191
Healthy Paranoia........................192
Index.............................195
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| illustrated | Illustrated |
| indexdate | 2024-07-09T21:40:24Z |
| institution | BVB |
| isbn | 9780131568150 0131568159 |
| language | English |
| lccn | 2008033221 |
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| physical | XXII, 202 S. ill. 24 cm |
| publishDate | 2009 |
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| publisher | Wharton School Pub. |
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| spelling | Roberto, Michael A. Verfasser aut Know what you don't know how great leaders prevent problems before they happen Michael A. Roberto 1. print. Upper Saddle River, N.J. Wharton School Pub. 2009 XXII, 202 S. ill. 24 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Leiderschap gtt Organisatieverandering gtt Problemen gtt Problem solving Organizational change Organizational effectiveness HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017614304&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Roberto, Michael A. Know what you don't know how great leaders prevent problems before they happen Leiderschap gtt Organisatieverandering gtt Problemen gtt Problem solving Organizational change Organizational effectiveness |
| title | Know what you don't know how great leaders prevent problems before they happen |
| title_auth | Know what you don't know how great leaders prevent problems before they happen |
| title_exact_search | Know what you don't know how great leaders prevent problems before they happen |
| title_full | Know what you don't know how great leaders prevent problems before they happen Michael A. Roberto |
| title_fullStr | Know what you don't know how great leaders prevent problems before they happen Michael A. Roberto |
| title_full_unstemmed | Know what you don't know how great leaders prevent problems before they happen Michael A. Roberto |
| title_short | Know what you don't know |
| title_sort | know what you don t know how great leaders prevent problems before they happen |
| title_sub | how great leaders prevent problems before they happen |
| topic | Leiderschap gtt Organisatieverandering gtt Problemen gtt Problem solving Organizational change Organizational effectiveness |
| topic_facet | Leiderschap Organisatieverandering Problemen Problem solving Organizational change Organizational effectiveness |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017614304&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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