Brand engagement: how employees make or break brands
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York, N.Y.
Palgrave Macmillan
2008
|
| Edition: | 1. publ. |
| Subjects: | |
| Online Access: | Contributor biographical information Publisher description Table of contents only Inhaltsverzeichnis |
| Item Description: | Includes index. |
| Physical Description: | X, 221 S. Ill., graph. Darst. |
| ISBN: | 0230573061 |
Staff View
MARC
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| 500 | |a Includes index. | ||
| 650 | 4 | |a Brand name products | |
| 650 | 4 | |a Organizational commitment | |
| 650 | 4 | |a Employee motivation | |
| 650 | 4 | |a Interpersonal communication | |
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Record in the Search Index
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|---|---|
| adam_text | CONTENTS
List of Figures and Tables
Acknowledgements
Prologue: Brand Engagement in Context
IX
x
Act 1 Brand Engagement, Everyman and the Death of
the Hero Leader
November 1983
What Does Great Brand Engagement Feel Like?
The CEO is Dead, Long Live the ceo
Are We at the Tail End of Spin?
What Characterizes an Effective Chief Engagement Officer?
Summary of Key Learnings
5 Things to Try Today
Act 2 Deconstructing Brand ( but we don t even brand
animals any more )
January 1992
Brand and Authenticity
Brand Anthropology
New Ways of Telling Old Stories
Leadership Engagement
Brands and Motivation
The National Perspective: Nation Branding
Case Study: ARM Holdings (UK Business of the Year 2006)
Summary of Key Learnings
5 Things to Try Today
Act 3 Through the Looking Class
July 1996
What s Been Happening in the Communication Market?
Employment Brand
Engage People by Letting Them Play
Inside-out Communication (the Power of Partnership)
Behavioral Brand Creep
11
11
12
15
26
27
29
30
33
33
34
38
43
44
48
57
64
79
79
81
81
83
92
99
100
107
VII
CONTENTS
Act 4
Act5
Postscript
Bibliography
Index
Brandscape and the Brand Engagement Journey
Mergers and Acquisitions
The Quest for Balance
What Do Committed Employees Look Like?
Case Study: Zurich: Involvement-driven Employee Engagement
The Catalyst Event
Summary of Key Learnings
5 Things to Try Today
Culture as a Weapon of Mass Construction
December 2000
What s Culture Got to Do with It?
The Culture Development Process
Case Study: Motability: A Culture-first Approach to Change
The Use of Tools
Summary of Key Learnings
5 Things to Try Today
Bring Yourself to Work
April 2006
Everything Begins with a Story
Mythology, the Ancient Arts and Employee Engagement
The Story of Good Company
Authenticity and Engagement
The John Lewis Group: An Authentic Brand
Authenticity in Action
Becoming Comfortable with the Emotional Dimension
What s Been Happening in the Recruitment Market?
Retention Issues?
Case Study: Values-based Communication: The Story of the
Yorkshire Building Society: A True Mutual
In Conclusion
110
112
114
124
125
129
133
134
135
135
136
138
143
153
160
160
161
162
164
166
174
176
179
183
186
189
193
194
201
204
205
211
VIII
LIST OF FIGURES AND TABLES
Figures
1.1 Top 10 drivers of employee engagement
Tim Bulmer (2007) Brand Alignment Workshop
2.1 Two organizational models compared
2.2 The macro-brand hierarchy
2.3 Brand anthropology
2.4 The engagement filter
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
3.12
3.13
3.14
3.15
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
5.1
5.2
5.3
25
32
36
37
42
49
85
86
91
93
96
96
97
98
99
106
110
115
117
118
122
The culture development cycle 1 39
Brand energy investment indicator 142
The Organizational Culture Inventory® 154
The OCI® circumplex 155
Culture profile for a public sector and a private sector company compared 156
The Impact tool 157
The Radar tool 158
Cue Cardz and daruma 159
Where the internal communication function sits
Function responsible for overseeing employee engagement
The brand window
Employment brand model
How internal communication budgets (including salaries) have changed
in the past 12 months
Total internal communication budget by region
Total internal communication budget by industry
How budget allocation is predicted to change over the next 12 months
The engagement staircase
What s currently keeping internal communicators awake at night?
Typical components of a corporate brand
The brand engagement journey
The behavioral brand framework
Example of a top level brandscape analysis
Bernoulli s principle and communication flow
Tim Bulmer (2007) Lowry retrospective or just another day in paradise?
The hero s change journey
Engagement skills profile of a typical chief engagement officer
The BY2W perfomance zone
Table
4.1 Balanced portfolio of measures
161
171
173
177
147
IX
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| isbn | 0230573061 |
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| spelling | Buckingham, Ian P. Verfasser aut Brand engagement how employees make or break brands Ian P. Buckingham 1. publ. New York, N.Y. Palgrave Macmillan 2008 X, 221 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes index. Brand name products Organizational commitment Employee motivation Interpersonal communication Markenpolitik (DE-588)4144679-3 gnd rswk-swf Markenpolitik (DE-588)4144679-3 s DE-604 http://www.loc.gov/catdir/enhancements/fy0809/2008000157-b.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0809/2008000157-d.html Publisher description http://www.loc.gov/catdir/enhancements/fy0809/2008000157-t.html Table of contents only HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017555785&sequence=000006&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Buckingham, Ian P. Brand engagement how employees make or break brands Brand name products Organizational commitment Employee motivation Interpersonal communication Markenpolitik (DE-588)4144679-3 gnd |
| subject_GND | (DE-588)4144679-3 |
| title | Brand engagement how employees make or break brands |
| title_auth | Brand engagement how employees make or break brands |
| title_exact_search | Brand engagement how employees make or break brands |
| title_full | Brand engagement how employees make or break brands Ian P. Buckingham |
| title_fullStr | Brand engagement how employees make or break brands Ian P. Buckingham |
| title_full_unstemmed | Brand engagement how employees make or break brands Ian P. Buckingham |
| title_short | Brand engagement |
| title_sort | brand engagement how employees make or break brands |
| title_sub | how employees make or break brands |
| topic | Brand name products Organizational commitment Employee motivation Interpersonal communication Markenpolitik (DE-588)4144679-3 gnd |
| topic_facet | Brand name products Organizational commitment Employee motivation Interpersonal communication Markenpolitik |
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