The call centre training handbook: a complete guide to learning & development in contact centres
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London [u.a.]
Kogan Page
2009
|
| Edition: | 1. publ. |
| Subjects: | |
| Online Access: | Contributor biographical information Publisher description Table of contents only |
| Item Description: | Includes bibliographical references (p. [302]-312) and index |
| Physical Description: | XIV, 319 S. graph. Darst. 25 cm |
| ISBN: | 9780749450885 0749450886 |
Staff View
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| 245 | 1 | 0 | |a The call centre training handbook |b a complete guide to learning & development in contact centres |c John P. Wilson |
| 246 | 1 | 3 | |a The call center training handbook |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a London [u.a.] |b Kogan Page |c 2009 | |
| 300 | |a XIV, 319 S. |b graph. Darst. |c 25 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references (p. [302]-312) and index | ||
| 650 | 4 | |a Call centers |x Employees |x Training of | |
| 650 | 4 | |a Customer services |x Management | |
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| 856 | 4 | |u http://www.loc.gov/catdir/enhancements/fy0906/2008031241-d.html |3 Publisher description | |
| 856 | 4 | |u http://www.loc.gov/catdir/enhancements/fy0906/2008031241-t.html |3 Table of contents only | |
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Record in the Search Index
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| edition | 1. publ. |
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| id | DE-604.BV035498480 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T21:38:58Z |
| institution | BVB |
| isbn | 9780749450885 0749450886 |
| language | English |
| lccn | 2008031241 |
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| owner | DE-1050 |
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| physical | XIV, 319 S. graph. Darst. 25 cm |
| publishDate | 2009 |
| publishDateSearch | 2009 |
| publishDateSort | 2009 |
| publisher | Kogan Page |
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| spelling | Wilson, John P. 1955- Verfasser (DE-588)133503844 aut The call centre training handbook a complete guide to learning & development in contact centres John P. Wilson The call center training handbook 1. publ. London [u.a.] Kogan Page 2009 XIV, 319 S. graph. Darst. 25 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (p. [302]-312) and index Call centers Employees Training of Customer services Management Callcenter (DE-588)4456666-9 gnd rswk-swf Callcenter (DE-588)4456666-9 s DE-604 http://www.loc.gov/catdir/enhancements/fy0906/2008031241-b.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0906/2008031241-d.html Publisher description http://www.loc.gov/catdir/enhancements/fy0906/2008031241-t.html Table of contents only |
| spellingShingle | Wilson, John P. 1955- The call centre training handbook a complete guide to learning & development in contact centres Call centers Employees Training of Customer services Management Callcenter (DE-588)4456666-9 gnd |
| subject_GND | (DE-588)4456666-9 |
| title | The call centre training handbook a complete guide to learning & development in contact centres |
| title_alt | The call center training handbook |
| title_auth | The call centre training handbook a complete guide to learning & development in contact centres |
| title_exact_search | The call centre training handbook a complete guide to learning & development in contact centres |
| title_full | The call centre training handbook a complete guide to learning & development in contact centres John P. Wilson |
| title_fullStr | The call centre training handbook a complete guide to learning & development in contact centres John P. Wilson |
| title_full_unstemmed | The call centre training handbook a complete guide to learning & development in contact centres John P. Wilson |
| title_short | The call centre training handbook |
| title_sort | the call centre training handbook a complete guide to learning development in contact centres |
| title_sub | a complete guide to learning & development in contact centres |
| topic | Call centers Employees Training of Customer services Management Callcenter (DE-588)4456666-9 gnd |
| topic_facet | Call centers Employees Training of Customer services Management Callcenter |
| url | http://www.loc.gov/catdir/enhancements/fy0906/2008031241-b.html http://www.loc.gov/catdir/enhancements/fy0906/2008031241-d.html http://www.loc.gov/catdir/enhancements/fy0906/2008031241-t.html |
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