Performance analysis for public and nonprofit organizations:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Sudbury, MA
Jones and Bartlett Publ.
2010
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | XVI, 352 S. Ill., graph. Darst. |
| ISBN: | 9780763751067 0763751065 |
Staff View
MARC
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| 245 | 1 | 0 | |a Performance analysis for public and nonprofit organizations |c Xiaohu Wang |
| 264 | 1 | |a Sudbury, MA |b Jones and Bartlett Publ. |c 2010 | |
| 300 | |a XVI, 352 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Nonprofit organizations |x Management |x Evaluation | |
| 650 | 4 | |a Non-governmental organizations |x Management |x Evaluation | |
| 650 | 4 | |a Public administration |x Evaluation | |
| 650 | 4 | |a Evaluation research (Social action programs) | |
| 856 | 4 | 2 | |m GBV Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017540979&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
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Record in the Search Index
| _version_ | 1804139096570855424 |
|---|---|
| adam_text | X S :* - **! . - A09-2491 CONTENTS PREFACE . . XIII SECTION I
FOUNDATIONS , 1 INTRODUCTION: WHAT IS PERFORMANCE ANALYSIS? 3 WHAT IS
PERFORMANCE IN PUBLIC AND NONPROFIT ORGANIZATIONS? 3 WHAT AFFECTS
PERFORMANCE? 5 THE ENVIRONMENT 6 CLIENT CHARACTERISTICS 7 PRIMARY WORK
EFFORTS, CORE WORK PROCESSES, AND TECHNOLOGY 8 ADMINISTRATIVE OR
ORGANIZATIONAL STRUCTURE . 9 MANAGERIAL ROLES, STRATEGIES, AND ACTIONS
10 WHAT IS PERFORMANCE ANALYSIS AND WHY DO IT? 4 12 WHAT IS PERFORMANCE
ANALYSIS? J . 12 WHY PERFORMANCE ANALYSIS? / . . . . 13 WHAT IS THE
UNIQUENESS OF PERFORMANCE ANALYSIS IN PUBLIC AND NONPROFIT
ORGANIZATIONS? , , 1 3 MULTIPLE INTERESTS . , . .. 14 SHORT-TERM FUNDING
AND DECISION-MAKING CYCLE 16 INTANGIBLE AND NONFINANCIAL SERVICE OUTPUTS
17 MONOPOLY OF SERVICE DELIVERY * 18 HOW IS PERFORMANCE
ANALYSIS,COVERED IN THIS BOOK? ; 19 REFERENCES ; ,, .,..-* 19 PRACTICES
21 WHAT IS NEEDED FOR PERFORMANCE ANALYSIS? 25 UNDERSTANDING THE
PERFORMANCE ANALYSIS PROCESS 25 STEP 1: UNDERSTANDING THE ISSUE 26 III
IV CONTENTS STEP 2: STARTING WITH QUESTIONS 27 STEP 3: DEVELOPING A
PERFORMANCE THEORY 27 STEP 4: DEVELOPING PERFORMANCE MEASURES 28 STEP 5:
DETERMINING THE DATA COLLECTION METHOD 29 STEP 6: COLLECTING PERFORMANCE
DATA 31 STEP 7: ANALYZING PERFORMANCE 33 STEP 8: WRITING A PERFORMANCE
ANALYSIS REPORT 34 DEVELOPING ORGANIZATIONAL CAPACITIES FOR PERFORMANCE
ANALYSIS 35 POLITICAL SUPPORT 36 FINANCIAL SUPPORT 36 TECHNICAL SUPPORT
37 CULTURAL SUPPORT 37 DEVELOPING PERFORMANCE MEASURES 38 UNDERSTANDING
THE MEASUREMENT OBJECTIVE 38 ADOPTING A MEASUREMENT FRAMEWORK 38
DEVELOPING SPECIFIC PERFORMANCE MEASURES 39 CHECKING THE GOODNESS OF A
MEASURE 41 MEASUREMENT LEVELS 44 PRACTICES 45 SECTION II DESCRIBING
PERFORMANCE 49 DESCRIBING PERFORMANCE SHAPE . 51 TABULAR AND GRAPHICAL
DESCRIPTION OF PERFORMANCE 51 FREQUENCY, PERCENTAGE, AND CUMULATIVE
PERCENTAGE OF PERFORMANCE 51 MICROSOFT OFFICE EXCEL 53 THE EXCEL DATA
ANALYSIS HISTOGRAM PROCEDURE 54 NUMERICAL DESCRIPTION OF PERFORMANCE 56
THE AVERAGE PERFORMANCE 56 THE MIDDLE PERFORMANCE 59 THE TYPICAL
PERFORMANCE 59 THE EXCEL DATA ANALYSIS DESCRIPTIVE STATISTICS
PROCEDURE 60 SOME IMPORTANT EXCEL PROCEDURES 60 FORMULAS AND AUTOFILLING
62 REFERENCING 62 A CASE STUDY 62 STEP 1: UNDERSTANDING THE ISSUE 65
STEP 2: ASKING QUESTIONS IN THE PERFORMANCE ANALYSIS 65 CONTENTS STEP 3:
CONTEMPLATING A PERFORMANCE THEORY 66 STEP 4: DETERMINING PERFORMANCE
MEASURES AND COLLECTING PERFORMANCE DATA 66 STEP 5: ANALYZING THE
PERFORMANCE 66 STEP 6: DRAWING CONCLUSIONS IN A PERFORMANCE REPORT . 67
PRACTICES 69 DESCRIBING PERFORMANCE TREND 73 FORMS OF-MEASURES 73
MEASURING THE TREND 74 GROWTH RATE : 75 PERCENTAGE DIFFERENCE 75
PERCENTAGE RATIO 76 DESCRIBING THE TREND ; - 77 A POSITIVE PERFORMANCE
TREND 78 A NEGATIVE PERFORMANCE TREND 80 A NONTREND PERFORMANCE 81 A
CASE STUDY 84 STEP 1: UNDERSTANDING THE ISSUE 84 STEP 2: ASKING THE
QUESTIONS IN PERFORMANCE ANALYSIS * . J 85 STEP 3: CONTEMPLATING A
PERFORMANCE THEORY * 85 STEP 4: DETERMINING PERFORMANCE MEASURES AND
COLLECTING PERFORMANCE DATA . , , 85 STEP 5: ANALYZING THE PERFORMANCE
.* , ; . 86 STEP 6: DRAWING CONCLUSIONS IN A PERFORMANCE REPORT 87
PRACTICES 87 SECTION HI MONITORING PERFORMANCE 91 PERFORMANCE MONITORING
BASICS 93 WHAT IS PERFORMANCE MONITORING AND WHY DO IT? 93 DEVELOPING
A PERFORMANCE MONITORING SYSTEM 94 UNDERSTANDING THE ISSUE FOR
MONITORING 94 DETERMINING MONITORING QUESTIONS 95 DEVELOPING A THEORY
OF THE MONITORING FLOW 96 DEVELOPING MEASURES FOR MONITORING 96
COLLECTING DATA FOR MONITORING 97 CONDUCTING PERFORMANCE MONITORING AND
WRITING THE MONITORING REPORT 98 VI CONTENTS MONITORING AGAINST
PERFORMANCE STANDARDS 98 MONITORING PERFORMANCE VARIATION .. 102
VARIANCE (A 2 OR S 2 ) * . 103 STANDARD DEVIATION ( S) 104 * MAXIMUM,
MINIMUM, AND RANGE , * . * . 105 EXCEL INSERT FUNCTION (F X ) . 105
MONITORING STANDARDIZED PERFORMANCE 107 A CASE STUDY 111 STEP 1:
UNDERSTANDING THE ISSUE 112 STEP 2: STARTING WITH QUESTIONS 113 STEP 3:
DEVELOPING A THEORY FOR MONITORING 113 STEP 4: DEVELOPING MEASURES FOR
MONITORING 113 STEP 5: COLLECTING DATA AND MONITORING PERFORMANCE 113
STEP 6: PREPARING THE PERFORMANCE MONITORING REPORT 114 PRACTICES 116
PERFORMANCE MONITORING CHART 119 WHAT IS A PERFORMANCE MONITORING CHART
AND WHY DO IT? 119 A LITTLE MORE ON PERFORMANCE VARIATION 119 CREATING A
PERFORMANCE MONITORING CHART 120 A CASE STUDY * *. ** 126 STEP 1:
UNDERSTANDING THE ISSUE . . 1 2 6 STEP 2: DEVELOPING MONITORING
QUESTIONS, THEORY, AND MEASURES 127 STEP 3: COLLECTING DATA AND
MONITORING PERFORMANCE 127 PRACTICES 128 STATISTICAL PERFORMANCE
MONITORING 131 IMPORTANT STATISTICAL CONCEPTS 131 POPULATIONS, SAMPLES,
PARAMETERS, AND STATISTICS , 131 PROBABILITY AND PROBABILITY
DISTRIBUTIONS 132 BASIC CONCEPTS OF STATISTICAL ESTIMATION 133
STATISTICAL ESTIMATION PROCESSES 135 LARGE-SAMPLE CONFIDENCE INTERVALS
FOR A MEAN 135 SMALL-SAMPLE CONFIDENCE INTERVALS FOR A MEAN , 137
CONFIDENCE INTERVALS FOR A PROPORTION (PERCENTAGE) 139 A CASE STUDY 140
STEP 1: UNDERSTANDING THE ISSUE 140 CONTENTS VLL STEP 2: DEVELOPING
MONITORING QUESTIONS, AND MEASURES , 140 STEP 3: ESTIMATING THE AVERAGE
WEEKLY NUMBER OF CLIENTS ; 141 STEP 4: ESTIMATING THE PERCENTAGE OF
CLIENTS WHO NEED PERISHABLE FOOD 142 STEP 5: REPORTING THE MONITORING
RESULTS . 142 PRACTICES . 143 SECTION IV UNDERSTANDING PERFORMANCE 147
8 PERFORMANCE UNDERSTANDING BASICS 149 , WHAT IS PERFORMANCE
UNDERSTANDING AND WHY DO IT? 149 DEFINING THE ISSUE -., . 150 ,
UNDERSTANDING UNDERPERFORMANCE 151 THE PRODUCTION PROCESS THEORY . . .
152 THE CONTEXT-DESIGN THEORY .,; : , 152 THE BALANCED SCORECARD THEORY
, . 155 DETERMINING CAUSES OF UNDERPERFORMANCE , : * 156 ELIMINATING
CAUSES OF UNDERPERFORMANCE , . 157 A CASE STUDY . 158 STEP 1: DEFINING
THE ISSUE , 158 STEP 2: UNDERSTANDING THE UNDERPERFORMANCE ., ,, ....
159 STEP 3: IDENTIFYING AND ELIMINATING THE CAUSES OF UNDERPERFORMANCE
159 PRACTICES , 160 9 DETERMINING CAUSES OF UNDERPERFORMANCE:
RELATIONSHIP ANALYSIS * * 163 SOME IMPORTANT CONCEPTS 163
RELATIONSHIP : 163 VARIABLES 164 MEASUREMENT LEVELS 164 CATEGORIZATION
ANALYSIS - 165 INTERVAL DEPENDENT (PERFORMANCE) VARIABLES 165 ~
CATEGORICAL DEPENDENT (PERFORMANCE) VARIABLES 171 CONTINGENCY TABLE
ANALYSIS 171 STEP 1: POSITION VARIABLES CORRECTLY 173 STEP 2:
DETERMINING ROW, COLUMN, AND GRAND TOTALS 174 STEP 3: DETERMINING THE
NUMBER IN EACH CELL 174 STEP 4: CALCULATING THE COLUMN PERCENTAGE OF
EACH CELL 178 V1U CONTENTS STEP 5: CONDUCTING THE ANALYSIS AND DRAWING
CONCLUSIONS . : -, 178 CORRELATION ANALYSIS . 179 KEY STEPS IN
CORRELATION ANALYSIS 179 VISUALIZING THE RELATIONSHIP*THE SCATTER CHART
. * 182 HYPOTHESIS TESTING BASICS AND TESTING FOR THE CORRELATION
COEFFICIENT 186 STEP 1: SETTING UP HYPOTHESES 186 STEP 2: CALCULATING
THE TEST STATISTIC ,187 STEP 3: DETERMINING THE P- VALUE 187 STEP 4:
SETTING THE SIGNIFICANCE LEVEL (THE D-LEVEL) 189 STEP 5: DRAWING
CONCLUSIONS 189 CHI-SQUARE TEST 190 STEP 1: SETTING UP HYPOTHESES
190 STEP 2: CALCULATING THE TEST STATISTIC 190 STEP 3: DETERMINING THE
P- VALUE 192 STEP 4: DETERMINING THE SIGNIFICANCE LEVEL (A) - 193 STEP
5: DRAWING CONCLUSIONS 193 A CASE STUDY 193 STEP 1: DEFINING THE ISSUE
193 STEP 2: DETERMINING THE ANALYSIS QUESTION * 193 STEP 3: CONDUCTING
THE ANALYSIS 195 STEP 4: DRAWING CONCLUSIONS * 196 PRACTICES 196 10
DETERMINING CAUSES OF UNDERPERFORMANCE: PERFORMANCE MODELING , 201
SIMPLE REGRESSION MODELING 202 THE BASIC MODEL 202 INTERPRETATION OF THE
MODEL 206 HOW GOOD IS THE MODEL? T , 209 MULTIPLE REGRESSION MODELING
214 THE BASIC MODEL . 214 INTERPRETATION OF THE MODEL 218 HOW GOOD IS
THE MODEL? 219 THE FINAL MODEL AND PERFORMANCE PREDICTIONS 223 MODEL
ASSUMPTIONS 223 LINEARITY 223 CONTENTS IX HOMOSCEDASTICITY . ; - ** ,
226 MULTICOLLINEARITY 229 MODEL SPECIFICATIONS * 230 MEASUREMENT LEVEL
230 A CASE STUDY * 230 STEP 1: DEFINING THE ISSUE 230 STEP 2:
UNDERSTANDING THE PERFORMANCE .. 231 STEP 3: CONDUCTING THE ANALYSIS *
232 STEP 4: MAKING MANAGEMENT DECISIONS 233 PRACTICES 234 SECTION V
EVALUATING PERFORMANCE 241 11 PERFORMANCE EVALUATION BASICS 243 SOME
IMPORTANT CONCEPTS * * 243 WHAT IS PERFORMANCE EVALUATION? . 243 WHY
PERFORMANCE EVALUATION? . 244 WHY USE STATISTICS IN PERFORMANCE
EVALUATION? 245 THE KEY REQUIREMENT IN PERFORMANCE EVALUATION:
PERFORMANCE COMPARISON 245 SEVERAL IMPORTANT EVALUATION DESIGNS 246
COMPARING WITH A PERFORMANCE BENCHMARK 246 COMPARING TWO PERFORMANCE
SAMPLES . * 247 COMPARING MORE THAN TWO PERFORMANCE SAMPLES 250
ASSESSING A DESIGN J 252 COMPARING WITH A PERFORMANCE BENCHMARK: THE
MEAN COMPARISON 253 HYPOTHESES - 254 TEST STATISTIC . , I. 254 P-VALUE
255 THE SIGNIFICANCE LEVEL A . . 255 CONCLUSION , . . 255 COMPARING
WITH A PERFORMANCE BENCHMARK: THE PROPORTION COMPARISON 256 HYPOTHESES
.. » - 256 TEST STATISTIC V . ,, 256 P-VALUE - , , , 256 THE
SIGNIFICANCE LEVEL AND CONCLUSION . 257 A CASE STUDY 257 X, CONTENTS
STEP 1: DEFINING THE ISSUE 258 STEP 2: DETERMINING THE EVALUATION
QUESTION AND THE EVALUATION DESIGN 259 STEP 3: CONDUCTING THE ANALYSIS
259 STEP 4: USING THE RESULTS . 2 6 0 PRACTICES 260 12 COMPARING TWO
PERFORMANCE SAMPLES 265 CREATING A COMPARISON 265 COMPARING TWO
DEPENDENT PERFORMANCE MEANS 266 HYPOTHESES 267 TEST STATISTIC AND
P-VALUE 267 THE SIGNIFICANCE LEVEL AND THE CONCLUSION 267 STATISTICAL
SIGNIFICANCE AND MANAGERIAL SIGNIFICANCE 268 ANOTHER EXAMPLE . 268
COMPARING TWO DEPENDENT PERFORMANCE PROPORTIONS 271 HYPOTHESES AND TEST
STATISTIC 272 THE SIGNIFICANCE LEVEL AND CONCLUSION 273 COMPARING TWO
INDEPENDENT PERFORMANCE MEANS 273 HYPOTHESES 275 TEST STATISTIC 275
THE SIGNIFICANCE LEVEL (A) AND CONCLUSION 277 COMPARING TWO INDEPENDENT
PERFORMANCE PROPORTIONS 279 HYPOTHESES . 279 TEST STATISTIC * 279
P-VALUE, SIGNIFICANCE LEVEL, AND CONCLUSION 280 A CASE STUDY 280 STEP 1:
DEFINING THE ISSUE . 281 STEP 2: DETERMINING THE EVALUATION QUESTION
AND EVALUATION DESIGN , 282 STEP 3: CONDUCTING THE ANALYSIS . . *. 282
STEP 4: MAKING RECOMMENDATIONS AND ACTIONS 283 PRACTICES .. : .283 13
COMPARING MORE THAN TWO PERFORMANCE SAMPLES 287 CREATING A COMPARISON
287 COMPARING DEPENDENT PERFORMANCE SAMPLES (REPEATED MEASUREMENTS) 288
HYPOTHESES, TEST STATISTIC, AND P-VALUE 289 14 CONTENTS XI THE
SIGNIFICANCE LEVEL AND CONCLUSION * . 292 COMPARING INDEPENDENT
PERFORMANCE SAMPLES (ONE-WAY ANOVA) HYPOTHESES . . , , . . . TEST
STATISTIC P-VALUE, THE SIGNIFICANCE LEVEL, AND CONCLUSION A CASE STUDY
STEP 1: DEFINING THE ISSUE STEP 2: DETERMINING THE EVALUATION QUESTION
AND THE EVALUATION DESIGN STEP 3: CONDUCTING THE ANALYSIS STEP 4:
DRAWING CONCLUSION AND RECOMMENDATION PRACTICES SECTION VI CONCLUSION
CONCLUSION: WRITING A PERFORMANCE ANALYSIS REPORT WRITING THE EXECUTIVE
SUMMARY DO S DON TS EXAMPLE WRITING THE INTRODUCTION DO S DON TS EXAMPLE
WRITING THE THEORY AND/OR THE DESIGN DO S DON TS EXAMPLE WRITING THE
DATA COLLECTION DO S DON TS EXAMPLE WRITING THE RESULTS DO S DON TS
EXAMPLE WRITING THE CONCLUSIONS AND RECOMMENDATIONS DO S 292 293 294 297
297 297 298 298 299 299 303 305 306 306 306 306 307 307 307 307 308 308
308 308 309 309 310 310 310 310 311 311 313 313 XII CONTENTS DON TS .
313 EXAMPLE . 313 APPENDIX A STATISTICAL TOPICS, COVERAGE, AND EXCEL
PROCEDURES 315 APPENDIX B ANSWERS TO PRACTICE PROBLEMS , 317 APPENDIX C
USEFUL WEB SITES , 331 INDEX 337
|
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| id | DE-604.BV035484489 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T21:38:39Z |
| institution | BVB |
| isbn | 9780763751067 0763751065 |
| language | English |
| lccn | 2008036771 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-017540979 |
| oclc_num | 244068185 |
| open_access_boolean | |
| owner | DE-1050 |
| owner_facet | DE-1050 |
| physical | XVI, 352 S. Ill., graph. Darst. |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | Jones and Bartlett Publ. |
| record_format | marc |
| spelling | Wang, XiaoHu 1962- Verfasser (DE-588)131968890 aut Performance analysis for public and nonprofit organizations Xiaohu Wang Sudbury, MA Jones and Bartlett Publ. 2010 XVI, 352 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Nonprofit organizations Management Evaluation Non-governmental organizations Management Evaluation Public administration Evaluation Evaluation research (Social action programs) GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017540979&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Wang, XiaoHu 1962- Performance analysis for public and nonprofit organizations Nonprofit organizations Management Evaluation Non-governmental organizations Management Evaluation Public administration Evaluation Evaluation research (Social action programs) |
| title | Performance analysis for public and nonprofit organizations |
| title_auth | Performance analysis for public and nonprofit organizations |
| title_exact_search | Performance analysis for public and nonprofit organizations |
| title_full | Performance analysis for public and nonprofit organizations Xiaohu Wang |
| title_fullStr | Performance analysis for public and nonprofit organizations Xiaohu Wang |
| title_full_unstemmed | Performance analysis for public and nonprofit organizations Xiaohu Wang |
| title_short | Performance analysis for public and nonprofit organizations |
| title_sort | performance analysis for public and nonprofit organizations |
| topic | Nonprofit organizations Management Evaluation Non-governmental organizations Management Evaluation Public administration Evaluation Evaluation research (Social action programs) |
| topic_facet | Nonprofit organizations Management Evaluation Non-governmental organizations Management Evaluation Public administration Evaluation Evaluation research (Social action programs) |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017540979&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT wangxiaohu performanceanalysisforpublicandnonprofitorganizations |