E-banking management: issues, solutions, and strategies
"This book focuses on human, operational, managerial, and strategic organizational issues in e-banking"--Provided by publisher.
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Hershey [u.a.]
Information Science Reference
2009
|
| Series: | Premier reference source
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Summary: | "This book focuses on human, operational, managerial, and strategic organizational issues in e-banking"--Provided by publisher. |
| Physical Description: | IX, 299 S. |
| ISBN: | 9781605662527 |
Staff View
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Record in the Search Index
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| adam_text | Titel: E-banking management
Autor: Shah, Mahmood
Jahr: 2009
Table of Contents
Preface...............................................................................................................vii
Acknowledgment................................................................................................ix
Chapter I
E-Banking Management: An Introduction.......................................................1
Introduction...........................................................................................................1
What is E-Banking?..............................................................................................2
Evolution of E-Banking.........................................................................................2
Why is E-Banking Important.................................................................................3
E-Marketing..........................................................................................................7
Chapter Summary.................................................................................................7
References.............................................................................................................8
Chapter II
Delivery of Retail Banking Services..................................................................9
Introduction...........................................................................................................9
History of Retail Banking....................................................................................10
Structure of Retail Banking..................................................................................11
Role of ICT in Banking........................................................................................12
Other Important Factors Driving Changes in the Banking Industry..................14
Chapter Summary...............................................................................................16
References...........................................................................................................16
Chapter III
An Overview of E-Banking..............................................................................18
Introduction.........................................................................................................18
Models for Electronic Services Delivery............................................................18
From E-Commerce to E-Banking........................................................................21
Future of E-Banking............................................................................................25
Chapter Summary...............................................................................................27
References...........................................................................................................28
Chapter IV
E-Banking Technologies...................................................................................30
Introduction.........................................................................................................30
The Internet.........................................................................................................31
Mobile Banking Technologies.............................................................................33
Backend Systems.................................................................................................38
Middleware.........................................................................................................43
Website Development Issues...............................................................................47
E-Banking Systems as a Whole...........................................................................50
Chapter Summary...............................................................................................51
References...........................................................................................................52
Chapter V
A Managerial View of E-Banking....................................................................56
Introduction.........................................................................................................56
Management Challenges.....................................................................................56
Treading the Organizational Maze.....................................................................63
Managing Relationships with Customers...........................................................67
Managing External Relationships Marketing and Sales....................................74
Regulations Management....................................................................................79
Chapter Summary...............................................................................................81
References...........................................................................................................82
Chapter VI
Human Involvement and E-Banking..............................................................86
Introduction.........................................................................................................86
Human Involvement............................................................................................87
Information Systems as Social Systems...............................................................90
Scoping E-Banking Management: The Critical Assessment of System
Boundaries......................................................................................................93
Discussion: Future Trends..................................................................................95
Conclusion..........................................................................................................98
Findings..............................................................................................................98
References............,............................................................................................100
Chapter VII
Problematic Issues in E-Banking Management...........................................103
Introduction.......................................................................................................103
Technology Related Problems...........................................................................104
Management Problems.....................................................................................106
Chapter Summary.............................................................................................125
References.........................................................................................................126
Chapter VIII
Key to Success: Cases and Practical Solutions.............................................130
Introduction.......................................................................................................130
Finding the Root Causes: Key Techniques.......................................................130
How was it Done: Real Success Stories............................................................133
Planning for Innovation and Sustainable Growth............................................159
Chapter Summary.............................................................................................164
References.........................................................................................................164
Chapter IX
E-Banking Project Management...................................................................167
Introduction.......................................................................................................167
Project Management Overview.........................................................................167
Project Planning...............................................................................................168
Setting Success Criteria....................................................................................169
A Systems Approach to Project Management...................................................182
Manageing Human Issues.................................................................................184
Chapter Summary.............................................................................................186
References.........................................................................................................186
Chapter X
Systems Thinking and Knowledge Management for E-Banking................190
Introduction.......................................................................................................190
Organisations and Their Management.............................................................191
The Philosophy and Theory of Social Systems.................................................194
Knowledge Management from its Philosophical and Theoretical Roots..........196
A Brief Review of the Literature........................................................................197
What Does this Mean for Knowledge Management and its Application
to E-Banking.................................................................................................204
Social Systems Theory: Applying Knowledge Management to E-Banking........211
A Critical Systems Framework for Knowledge Management in E-Business.... 214
Total Systems Intervention and the Complementarist Framework...................216
Discussion and Critique....................................................................................221
A Future for Knowledge Management and E-Banking.....................................222
Conclusion........................................................................................................224
References.........................................................................................................225
Chapter XI
Strategy Development for E-Banking...........................................................229
Introduction.......................................................................................................229
Corporate Strategy as Plans for Patterns.........................................................230
Strategy Development Tools: Strategic Alignment...........................................232
Competitive Advantage.....................................................................................244
Stitching it Together..........................................................................................252
Chapter Summary.............................................................................................253
References.........................................................................................................253
Chapter XII
E-Banking: A Fuller Picture...........................................................................255
Introduction.......................................................................................................255
Reasons for Implementing E-Banking..............................................................256
Benefits of E-Banking........................................................................................259
Barriers to E-Banking.......................................................................................264
Technical Issues in E-Banking..........................................................................267
Tools for Managing E-Banking.........................................................................269
Social Issues......................................................................................................270
Project Management Issues..............................................................................271
Stitching it Together: Recommendations..........................................................273
Concluding Remarks.........................................................................................285
References.........................................................................................................286
Glossary...........................................................................................................290
About the Authors...........................................................................................295
Index.....................................,.............................................................,.............296
|
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| title | E-banking management issues, solutions, and strategies |
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| title_full | E-banking management issues, solutions, and strategies Mahmood Shah ; Steve Clarke |
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