Goetsch, D. L., & Davis, S. B. (2010). Quality management for organizational excellence: Introduction to total quality (6. ed., international ed.). Pearson Education International.
Chicago-Zitierstil (17. Ausg.)Goetsch, David L., und Stanley B. Davis. Quality Management for Organizational Excellence: Introduction to Total Quality. 6. ed., international ed. Upper Saddle River, NJ: Pearson Education International, 2010.
MLA-Zitierstil (9. Ausg.)Goetsch, David L., und Stanley B. Davis. Quality Management for Organizational Excellence: Introduction to Total Quality. 6. ed., international ed. Pearson Education International, 2010.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.