APA (7th ed.) Citation

Terrill, C. (2000). Market leadership strategies for service companies: Creating growth, profits, and customer loyalty. NTC Business Books.

Chicago Style (17th ed.) Citation

Terrill, Craig. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. Lincolnwood, Ill: NTC Business Books, 2000.

MLA (9th ed.) Citation

Terrill, Craig. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. NTC Business Books, 2000.