Enterprise excellence: a practical guide to world-class competition
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, NJ
Wiley
2009
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XI, 484 S. Ill., graph. Darst. |
| ISBN: | 9780470274736 |
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MARC
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Record in the Search Index
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| adam_text | CONTENTS
FOREWORD ix
ACKNOWLEDGMENTS xi
1 Introduction 1
Law of Unintended Consequences, 1
Enterprise Excellence, 3
Enterprise Excellence Model, 7
Continuous Measurable Improvement, 10
Achieving Enterprise Excellence, 12
Key Points, 15
2 Managing and Leading Enterprise Excellence 20
Management Systems, 21
Leading Enterprise Excellence, 28
Understanding and Overcoming Resistance to Change, 54
Key Points, 73
3 Enterprise Excellence Deployment 79
Enterprise Excellence Infrastructure, 80
Deployment Measurement, Analysis, and Reporting, 83
Enterprise Excellence Deployment Planning, 104
Establishing Enterprise Excellence Policies, Guidelines,
and Infrastructure, 136
Key Points, 139
vi CONTENTS
4 Enterprise Excellence Implementation 144
Management and Operations Plans, 144
Enterprise Excellence Projects, 145
Enterprise Excellence Project Decision Process, 149
Planning the Enterprise Excellence Project, 154
Tollgate Reviews, 164
Project Notebook, 169
Key Points, 169
5 Listening to the Voice of the Customer 176
Voice of the Customer (VOC), 177
Quality Function Deployment, 180
CDOV Process, 184
Key Points, 207
6 Define: Knowing and Understanding Your Processes 212
Understanding Process Variation, 214
Acquire All Process Documentation, 224
Process Mapping, 225
Value Stream Mapping, 237
Value Stream Analysis, 244
Failure Modes and Effects Analysis, 253
Key Points, 269
7 Measure 274
Process Measurement, 274
Statistical Process Control, 277
Statistical Process Control Charts, 281
Types of Control Charts and Applications, 285
Attribute Control Charts, 298
Process Capability Analysis, 307
Measurement Systems Evaluation (MSE), 311
Gage Reproducibility and Repeatability (R R), 315
Transactional MSE, 323
Key Points, 326
8 Analyze and Improve Effectiveness 329
Analysis of Variance, 329
One-Way ANOVA, 331
Two-Way ANOVA, 340
Multivariate ANOVA, 349
Linear Contrasts, 363
Design of Experiments, 370
Key Points, 393
CONTENTS vii
9 Analyzing and Improving Efficiency 394
5S Process, 396
The Seven Forms of Waste, 399
Takt Time, 403
Cycle Time, 405
Routing Analysis, 405
Spaghetti Diagram, 406
Work Content Analysis, 407
Process Availability Analysis, 411
Process Yield Measures, 412
Calculating Cycle Time, 414
Just-in-Time, 416
Kanban, 420
Mixed-Model Production, 428
A, B, C Material Handling, 428
Workable Work, 429
Workload Balancing, 430
One-Piece Flow, 432
Work Cell Design, 434
Kanban Sizing, 435
Key Points, 436
10 Control and Continuous Measurable Improvement 438
Management Systems, 439
Statistical Process Control, 440
Visual Controls, 441
Graphic Work Instructions, 443
Mistake-Proofing (Poka-Yoke), 443
Single-Minute Exchange of Die (SMED), 444
Total Productive Maintenance, 446
Rapid Improvement Events, 449
Continuous Measurable Improvement, 449
Key Points, 450
Appendix A: Basic Math Symbols 454
Appendix B: List of Acronyms 456
Glossary 464
Bibliography 475
Index 480
|
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| id | DE-604.BV035332887 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T21:31:29Z |
| institution | BVB |
| isbn | 9780470274736 |
| language | English |
| lccn | 2008022804 |
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| physical | XI, 484 S. Ill., graph. Darst. |
| publishDate | 2009 |
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| spelling | Frigon, Normand L. Verfasser aut Enterprise excellence a practical guide to world-class competition Normand L. Frigon ; Harry K. Jackson Jr. Hoboken, NJ Wiley 2009 XI, 484 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Management Organizational effectiveness Jackson, Harry K. Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017137303&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Frigon, Normand L. Enterprise excellence a practical guide to world-class competition Management Organizational effectiveness |
| title | Enterprise excellence a practical guide to world-class competition |
| title_auth | Enterprise excellence a practical guide to world-class competition |
| title_exact_search | Enterprise excellence a practical guide to world-class competition |
| title_full | Enterprise excellence a practical guide to world-class competition Normand L. Frigon ; Harry K. Jackson Jr. |
| title_fullStr | Enterprise excellence a practical guide to world-class competition Normand L. Frigon ; Harry K. Jackson Jr. |
| title_full_unstemmed | Enterprise excellence a practical guide to world-class competition Normand L. Frigon ; Harry K. Jackson Jr. |
| title_short | Enterprise excellence |
| title_sort | enterprise excellence a practical guide to world class competition |
| title_sub | a practical guide to world-class competition |
| topic | Management Organizational effectiveness |
| topic_facet | Management Organizational effectiveness |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017137303&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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