Instant messaging reference: a practical guide
Virtual reference is a vital component in twenty-first century reference service, and the time for debate over its virtues and necessity has passed. This book focuses on practical implementation of instant messaging (IM) as one tool for delivering virtual reference service. Targeting busy practition...
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Oxford
Chandos
2009
|
| Series: | Chandos information professional series
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Summary: | Virtual reference is a vital component in twenty-first century reference service, and the time for debate over its virtues and necessity has passed. This book focuses on practical implementation of instant messaging (IM) as one tool for delivering virtual reference service. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, this book addresses questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as a strong candidate in the virtual reference arena. |
| Item Description: | Includes bibliographical references (p. 201-206) and index |
| Physical Description: | XVIII, 213 S. Ill. 24 cm |
Staff View
MARC
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| 020 | |z 9781843343585 (hbk.) |9 978-1-84334-358-5 (hbk.) | ||
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| 100 | 1 | |a Bridgewater, Rachel |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Instant messaging reference |b a practical guide |c Rachel Bridgewater and Meryl B. Cole |
| 264 | 1 | |a Oxford |b Chandos |c 2009 | |
| 300 | |a XVIII, 213 S. |b Ill. |c 24 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Chandos information professional series | |
| 500 | |a Includes bibliographical references (p. 201-206) and index | ||
| 520 | 3 | |a Virtual reference is a vital component in twenty-first century reference service, and the time for debate over its virtues and necessity has passed. This book focuses on practical implementation of instant messaging (IM) as one tool for delivering virtual reference service. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, this book addresses questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as a strong candidate in the virtual reference arena. | |
| 650 | 4 | |a Instant messaging | |
| 650 | 4 | |a Electronic reference services (Libraries) | |
| 650 | 4 | |a Bibliotecas - Servicios de información electrónicos | |
| 650 | 7 | |a Bibliothèques - Services de référence virtuels |2 ram | |
| 650 | 4 | |a Mensajería instantánea | |
| 650 | 7 | |a Messageries instantanées |2 ram | |
| 650 | 4 | |a Electronic reference services (Libraries) | |
| 650 | 4 | |a Instant messaging | |
| 650 | 4 | |a Libraries and the Internet | |
| 650 | 4 | |a Social media | |
| 700 | 1 | |a Cole, Meryl B. |e Sonstige |4 oth | |
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Record in the Search Index
| _version_ | 1804138609372037120 |
|---|---|
| adam_text | Contents
List of figures and tables
/x
About the authors
xiii
Acknowledgemen ts
XV
Ust
of acronyms
xvii
1
Introduction
1
2
Virtual reference: an overview and brief history
7
What is virtual reference?
8
Why virtual reference?
12
Is virtual reference perfect?
18
Basic models for virtual reference: e-mail,
web-based chat and instant messaging
19
Summary
24
3 IM
basics
27
What is instant messaging?
27
Why
IM?
27
IM:
a very brief history
28
How does it work?
29
Protocols and clients
32
Summary
42
4
Basic
IM
reference
-
set-up and use
43
Choosing services
48
Choosing screen names
48
Choosing a client
51
j
Instant Messaging Reference
Setting up the software
58
Getting your first
IM
62
Staffing
66
Training
71
Policies
72
Building FSU Libraries
IM
reference service
75
Summary
79
5
Conducting the
IM
reference interview
81
Opening the interview: setting the stage with
your website
84
Negotiating the question
91
The search process
94
Communicating information to the user
95
Closing the interview
97
Summary
98
6
Managing patron expectations and staff attitudes
99
What do our patrons expect?
100
What s the answer?
105
Staff attitudes
107
What are librarians thinking?
110
Summary
116
Note
117
7
Evaluating/updating service
119
Gathering data
121
Let s evaluate
121
Summary
126
8
Taking your service to the next level: widgets,
enterprise
IM
and collaborative
IM
127
The wonderful world of widgets
127
Widget advantages
137
Contents
I
Issues/problems with widgets
140
XMPP, enterprise
IM,
collaborative
IM
and
the future of
IM
reference
143
Enterprise
IM 144
Collaborative
IM 151
Summary
161
9
Issues with
IM
reference
163
Privacy
163
Security
173
Spam/spim
182
Culture issues
183
Workplace issues
185
Staffing/scalability
186
Costs
189
Harassment
189
Summary
191
10
Promoting your
IM
reference service
193
Promote it
193
Summary
198
References
201
Index
207
|
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| spelling | Bridgewater, Rachel Verfasser aut Instant messaging reference a practical guide Rachel Bridgewater and Meryl B. Cole Oxford Chandos 2009 XVIII, 213 S. Ill. 24 cm txt rdacontent n rdamedia nc rdacarrier Chandos information professional series Includes bibliographical references (p. 201-206) and index Virtual reference is a vital component in twenty-first century reference service, and the time for debate over its virtues and necessity has passed. This book focuses on practical implementation of instant messaging (IM) as one tool for delivering virtual reference service. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, this book addresses questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as a strong candidate in the virtual reference arena. Instant messaging Electronic reference services (Libraries) Bibliotecas - Servicios de información electrónicos Bibliothèques - Services de référence virtuels ram Mensajería instantánea Messageries instantanées ram Libraries and the Internet Social media Cole, Meryl B. Sonstige oth Digitalisierung BSBMuenchen application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017111530&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Bridgewater, Rachel Instant messaging reference a practical guide Instant messaging Electronic reference services (Libraries) Bibliotecas - Servicios de información electrónicos Bibliothèques - Services de référence virtuels ram Mensajería instantánea Messageries instantanées ram Libraries and the Internet Social media |
| title | Instant messaging reference a practical guide |
| title_auth | Instant messaging reference a practical guide |
| title_exact_search | Instant messaging reference a practical guide |
| title_full | Instant messaging reference a practical guide Rachel Bridgewater and Meryl B. Cole |
| title_fullStr | Instant messaging reference a practical guide Rachel Bridgewater and Meryl B. Cole |
| title_full_unstemmed | Instant messaging reference a practical guide Rachel Bridgewater and Meryl B. Cole |
| title_short | Instant messaging reference |
| title_sort | instant messaging reference a practical guide |
| title_sub | a practical guide |
| topic | Instant messaging Electronic reference services (Libraries) Bibliotecas - Servicios de información electrónicos Bibliothèques - Services de référence virtuels ram Mensajería instantánea Messageries instantanées ram Libraries and the Internet Social media |
| topic_facet | Instant messaging Electronic reference services (Libraries) Bibliotecas - Servicios de información electrónicos Bibliothèques - Services de référence virtuels Mensajería instantánea Messageries instantanées Libraries and the Internet Social media |
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