APA (7th ed.) Citation

Reichert, F., & Springmann, M. (2009). Winning with service excellence: How companies cope with rising demand in services ; [exclusive case studies from Bang & Olufsen, Sony Ericsson, Agfa Graphics and others ; drivers and levers to achieve best in class service - exhaustive analyses] (1. Aufl.). Handelsblatt Publishing Group.

Chicago Style (17th ed.) Citation

Reichert, Frank, and Michael Springmann. Winning with Service Excellence: How Companies Cope with Rising Demand in Services ; [exclusive Case Studies from Bang & Olufsen, Sony Ericsson, Agfa Graphics and Others ; Drivers and Levers to Achieve Best in Class Service - Exhaustive Analyses]. 1. Aufl. Düsseldorf: Handelsblatt Publishing Group, 2009.

MLA (9th ed.) Citation

Reichert, Frank, and Michael Springmann. Winning with Service Excellence: How Companies Cope with Rising Demand in Services ; [exclusive Case Studies from Bang & Olufsen, Sony Ericsson, Agfa Graphics and Others ; Drivers and Levers to Achieve Best in Class Service - Exhaustive Analyses]. 1. Aufl. Handelsblatt Publishing Group, 2009.