APA-Zitierstil (7. Ausg.)

Smith, S., & Wheeler, J. (2002). Managing the customer experience: Turning customers into advocates (1. publ.). Financial Times Prentice Hall.

Chicago-Zitierstil (17. Ausg.)

Smith, Shaun, und Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. 1. publ. London [u.a.]: Financial Times Prentice Hall, 2002.

MLA-Zitierstil (9. Ausg.)

Smith, Shaun, und Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. 1. publ. Financial Times Prentice Hall, 2002.