Selected readings on information technology management: contemporary issues
"This book presents quality articles focused on key issues concerning the management and utilization of information technology"--Provided by publisher.
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| Language: | English |
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Hershey, PA [u.a.]
Information Science Reference
2009
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| Series: | Premier reference source
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| Online Access: | Inhaltsverzeichnis Inhaltsverzeichnis |
| Summary: | "This book presents quality articles focused on key issues concerning the management and utilization of information technology"--Provided by publisher. |
| Item Description: | Includes bibliographical references and index -- "This book presents quality articles focused on key issues concerning the management and utilization of information technology"--Provided by publisher. |
| Physical Description: | XXXI, 498 S. graph. Darst. 29 cm |
| ISBN: | 9781605660929 |
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| adam_text | Table of Contents
Prologue ............................................................................................................................................xvii
Section I
Fundamental Concepts and Theories
Chapter I
Reference Model Management..........................................................................................................
Oliver Thomas, Institute for Information Systems (IWi) at the German Research Center for
Artificial Intelligence (DFKI), Saarbriicken, Germany
Chapter II
The Social Context of Knowledge.......................................................................................................21
Daniel Memmi, Universite du Quebec a Montreal, Canada
Chapter III
E-Governance.......................................................................................................................................40
Srinivas Bhogle, National Aerospace Laboratories, India
Chapter IV
On the Study of Complexity in Information Systems..........................................................................63
James Courtney, University of Central Florida, USA
Yasmin Merali, Warwick Business School, UK
David Paradice, Florida State University, USA
Eleanor Wynn, Intel Corporation Information Technology, USA
Section II
Development and Design Methodologies
Chapter V
A Model of Knowledge Management Success....................................................................................76
Murray E. Jennex, San Diego State University, USA
Lome Olfman, Claremont Graduate University, USA
Chapter VI
Building IT Risk Management Approaches: An Action Research Method..........................................94
Jakob Holden Iversen, University of Wisconsin Oshkosh, USA
Lars Mathiassen, Georgia State University, USA
Peter Axel Nielsen, Aalborg University, Denmark
Chapter VII
Modeling and Analyzing Perspectives to Support Knowledge Management.....................................110
Man Cia, Peking University, China
Chapter VIII
Towards a Virtual Enterprise Architecture for the Environmental Sector..........................................125
loannis N. Athanasiadis, Institute for Artificial Intelligence (IDSIA), Switzerland
Section III
Tools and Technologies
Chapter IX
Computer Tools for Public-Sector Management................................................................................137
Carl Grafton, Auburn University Montgomery, USA
Anne Permaloff Auburn University Montgomery, USA
Chapter X
A Design Tool for Business Process Design and Representation ......................................................160
Roberto Paiano, Universita di Lecce, Italy
Anna Lisa Guido, Universita di Lecce, Italy
Chapter XI
Introduction to Cryptography.............................................................................................................178
Rajeeva Laxman Karandikar, Indian Statistical Institute, India
Chapter XII
A Comparison and Scenario Analysis of Leading Data Mining Software.......................................... 192
John Wang, Montc/air State University, USA
Xiaohua Hu, Drexel University, USA
Kimberly Hollister, Montclair State University, USA
Dan Zhu, Iowa State University, USA
Section IV
Utilization and Application
Chapter XIII
End-User Perceptions of the Benefits and Risks of End-User Web Development.............................211
Tanya McGill, Murdoch University, Australia
Chris Klisc, Murdoch University, Australia
Chapter XIV
A Metadata-Based Approach for Unstructured Document Management in Organizations................230
Federica Paganelli, University of Florence, Italy
Maria Chiara Pettenati, University of Florence, Italy
Dino Giuli, University of Florence, Italy
Chapter XV
ERP Usage in Practice: An Empirical Investigation...........................................................................253
Mary C. Jones, University of North Texas, USA
Randall Young, University of North Texas, USA
Chapter XVI
Knowledge Management Systems for Emergency Preparedness: The Claremont University
Consortium Experience.......................................................................................................................274
Murali Raman, Multimedia University, Malaysia
Terry Ryan, Claremont Graduate University, USA
Lome Olfman, Claremont Graduate University, USA
Section V
Critical Issues
Chapter XVII
Education for IT Service Management Standards..............................................................................293
Aileen Cater-Steel, University of Southern Queensland, Australia
Mark Toleman, University of Southern Queensland, Australia
Chapter XVIII
Developing a Basis for Global Reciprocity: Negotiating Between the Many Standards for
Project Management...........................................................................................................................307
Lynn Crawford, University of Technology - Sydney, Australia
Julien Pollack, University of Technology - Sydney, Australia
Chapter XIX
Politics, Accountability, and Information Management.....................................................................323
Bruce Rocheleau, Northern Illinois University, USA
Chapter XX
Knowledge Fusion: A Framework for Extending the Rigor and Relevance of Knowledge
Management........................................................................................................................................358
Peter Keen, Nanyang Technological University, Singapore
Margaret Tan, Nanyang Technological University, Singapore
Chapter XXI
Pattern Management: Practice and Challenges...................................................................................375
Barbara Catania, University of Genoa, Italy
Anna Maddalena, University of Genoa, Italy
Section VI
Emerging Trends
Chapter XXII
Web Services Management: Toward Efficient Web Data Access.......................................................404
Farhana H. Zulkernine, Queen s University, Canada
Pat Martin, Queen s University, Canada
Chapter XXIII
Electronic Risk Management..............................................................................................................424
Tapen Sinha, Instituto Tecnologico Autonomo de Mexico, Mexico University of
Nottingham, UK
Bradly Condon, Instituto Tecnologico Autonomo de Mexico, Mexico Bond
University, Australia
Chapter XXIV
Organizational Culture for Knowledge Management Systems: A Study of Corporate Users............441
Andrew P. Ciganek, Jacksonville State University, USA
En Mao, Nicholls State University, USA
Mark Srite, University of Wisconsin - Milwaukee, USA
Chapter XXV
IT Infrastructure Capabilities and Business Process Improvements: Association with IT
Governance Characteristics................................................................................................................457
Chuck C. H. Law, Chaoyang University of Technology, Taiwan
Eric W. T. Ngai, The Hong Kong Polytechnic University, China
Chapter XXVI
Technology Trends in Knowledge Management Tools.......................................................................480
Gilles Balmisse, KnowledgeConsult, France
Denis Meingan, KnowledgeConsult, France
Katia Passerini, New Jersey Institute of Technology, USA
Index...................................................................................................................................................494
Detailed Table of Contents
Prologue
.XVll
Section I
Fundamental Concepts and Theories
Chapter I
Reference Model Management...............................................................................................................1
Oliver Thomas, Institute for Information Systems (IWi) at the German Research Center for
Artificial Intelligence (DFK1), Saarbriicken, Germany
Reference modeling is located in a field of conflict between research and practice. Despite the array
of theoretical concepts, there is still a deficit in knowledge about the use and problems inherent in the
implementation of reference models. Accordingly, in the past years the supply-sided development of
reference models predominant in the science world has distanced itself from their demand-sided use in
business and administration. This chapter analyzes the causes of these problems and presents a solution
in the form of an integrative approach to computer-supported management of reference models.
Chapter II
The Social Context of Knowledge.......................................................................................................21
Daniel Memmi, Universite du Quebec a Montreal, Canada
Information and knowledge have become a crucial resource in our knowledge-based, computer-mediated
economy. But knowledge is primarily a social phenomenon, on which computer processing has had only
a limited impact so far, in spite of impressive advances. In this context have recently appeared various
collaborative systems that promise to give access to socially situated information. The authors of this
chapter argue that a prior analysis of the social context is necessary for a better understanding of the
whole domain of collaborative software. They examine the variety and functions of information in modern
society, where collaborative information management is now the dominant type of occupation.
Chapter HI
E-Governance.......................................................................................................................................40
Srinivas Bhogle, National Aerospace Laboratories, India
E-governance uses Internet and communication technologies to automate governance in innovative
ways, so that it becomes more efficient, more cost-effective, and empowers the human race even more.
The emergence of Web-services technologies, the continually proliferating computer networks, and the
irreversible migration towards digital information strongly confirm the view that e-governance is here
to stay. The eventual success of any e-governance project is intimately linked to the methodology used,
and to that complex mesh between men, machines, and mindsets.
Chapter IV
On the Study of Complexity in Information Systems..........................................................................63
James Courtney, University of Central Florida, USA
Yasmin Merali, Warwick Business School, UK
David Paradice, Florida State University, USA
Eleanor Wynn, Intel Corporation Information Technology, USA
This chapter addresses complexity in information systems. It defines how complexity can be used to
inform information systems research, and how some individuals and organizations are using notions of
complexity. Some organizations are dealing with technical and physical infrastructure complexity, as
well as the application of complexity in specific areas such as supply chain management and network
management. The concepts and ideas in this chapter are relevant to the integration of complexity into
information systems research.
Section II
Development and Design Methodologies
Chapter V
A Model of Knowledge Management Success....................................................................................76
Murray E. Jennex, San Diego State University, USA
Lome Olfman, Claremont Graduate University, USA
This chapter describes a knowledge management (KM) success model that is derived from
observations generated through a longitudinal study of KM in an engineering organization and KM
success factors found in the literature, which were modified by the application of these observations
and success factors in various projects. The DeLone and McLean (1992, 2003) IS Success Model was
used as a framework for the model, since it was found to fit the observed success criteria and provided
an accepted theoretical basis for the proposed model.
Chapter VI
Building IT Risk Management Approaches: An Action Research Method..........................................94
Jakob Holden Iversen, University of Wisconsin Oshkosh, USA
Lars Mathiassen, Georgia State University, USA
Peter Axel Nielsen, Aalborg University, Denmark
This chapter shows how action research can help practitioners develop IT risk management approaches
that are tailored to their organization and the specific issues they face. Based on literature and practical
experience, the authors present a method for developing risk management approaches to use in real-
world innovation projects. The chapter illustrates the method by presenting the results of developing a
risk management approach for software process improvement projects in a software organization.
Chapter VII
Modeling and Analyzing Perspectives to Support Knowledge Management.....................................110
Jian Cia, Peking University, China
This chapter introduces a generic modeling approach that explicitly represents the perspectives of stake-
holders and their evolution traversing a collaborative process. This approach provides a mechanism to
analytically identify the interdependencies among stakeholders and to detect conflicts and reveal their
intricate causes and effects. Collaboration is thus improved through efficient knowledge management.
This chapter also describes a Web-based information system that uses the perspective model and the
social network analysis methodology to support knowledge management within collaboration.
Chapter VIII
Towards a Virtual Enterprise Architecture for the Environmental Sector..........................................125
loannis N. Athanasiadis, Institute for Artificial Intelligence (IDSIA), Switzerland
This chapter introduces a virtual enterprise architecture for environmental information management,
integration and dissemination. On a daily basis, our knowledge related to ecological phenomena, the
degradation of the natural environment and the sustainability of human activity impact is growing, and
as a consequence, raises the need for effective environmental knowledge exchange and reuse. In this
work, a solution among collaborating peers forming a virtual enterprise is investigated. Following an
analysis of the main stakeholders, a service-oriented architecture is proposed. Technical implementa-
tion options, using Web services or software agents, are considered and issues related to environmental
information management, ownership and standardization are discussed.
Section III
Tools and Technologies
Chapter IX
Computer Tools for Public-Sector Management................................................................................137
Carl Graf ton, Auburn University Montgomery, USA
Anne Permaloff, Auburn University Montgomery, USA
This chapter asserts that almost any public-sector task employing a computer can be accomplished
more efficiently with a variety of tools rather than any single one. Basic tools include word processing,
spreadsheet, statistics, and database-management programs. Beyond these, Web authoring software,
presentation software, graphics, project-planning and -management software, decision analysis, and
geographic information systems can be helpful depending upon the job at hand.
Chapter X
A Design Tool for Business Process Design and Representation......................................................160
Roberto Paiano, Universita di Lecce, Italy
Anna Lisa Guido, Universita di Lecce, Italy
This chapter focuses on business process design as a middle point between requirement elicitation and
implementation of a Web information system. The authors face the problems of deciding which notation
to adopt in order to represent the business process in a simple manner and creating a formal representation
of the design in a machine-readable format. The authors adopt Semantic Web technology to represent a
business process and explain how this technology has been used to reach their goals.
Chapter XI
Introduction to Cryptography.............................................................................................................178
Rajeeva Laxman Karandikar, Indian Statistical Institute, India
Within this selection, the reader is introduced to various key ideas in cryptography without exploring
technicalities. The chapter discusses the need for use of cryptography in electronic communications, and
describes the symmetric key techniques as well as public key cryptosystems. Digital signatures, along
with data integrity and data authentication are also discussed.
Chapter XII
A Comparison and Scenario Analysis of Leading Data Mining Software..........................................192
John Wang, Montclair State University, USA
Xiaohua Hu, Drexel University, USA
Kimberly Hollister, Montclair State University, USA
Dan Zhu, Iowa State University, USA
Finding the right software is often hindered by different criteria as well as by technology changes. Within
this chapter, the authors describes performing an analytic hierarchy process (AHP) analysis using Expert
Choice to determine which data mining package was most suitable for their use. Deliberating a dozen
alternatives and objectives led them to a series of pair-wise comparisons. When further synthesizing the
results, Expert Choice helped them provide a clear rationale for the decision. Data mining technology
is changing very rapidly, so the current article focused only on the major suppliers typically available
in the market place. The method and the process that the authors used can be easily applied to analyze
and compare other data mining software or knowledge management initiatives.
Section IV
Utilization and Application
Chapter XIII
End-User Perceptions of the Benefits and Risks of End-User Web Development.............................211
Tanya McGill, Murdoch University, Australia
Chris Klisc, Murdoch University, Australia
The development of applications by end users has become an integral part of organizational information
provision. It has been established that there are both benefits and risks associated with end-user devel-
opment, particularly in the areas of spreadsheets and databases. Web development tools are enabling a
new kind of end-user development. The fact that Web page creation may impact, not only locally but
also globally, significantly raises the importance of this type of end-user application development. This
chapter reports on the extent of Web page development amongst end users and investigates their percep-
tions of the benefits and risks of end-user Web development relative to those associated with spreadsheet
development and explores approaches to reducing the risks.
Chapter XIV
A Metadata-Based Approach for Unstructured Document Management in Organizations................230
Federica Paganelli, University of Florence, Italy
Maria Chiara Pettenati, University of Florence, Italy
Dino Giuli, University of Florence, Italy
Effectively managing documents is a strategic requirement for every organization. Available document
management systems (DMSs) often lack effective functions for automatic document management. This
chapter proposes a metadata model, the DMSML (Document Management and Sharing Markup Lan-
guage) to enable and to ease unstructured document management by supporting the design of DMSs.
The authors argue that the extensive use of this metadata language will render organizational informa-
tion explicit, promoting information reuse and interoperability in a more profitable way than what is
guaranteed by proprietary DMSs.
Chapter XV
ERP Usage in Practice: An Empirical Investigation...........................................................................253
Mary C. Jones, University of North Texas, USA
Randall Young, University of North Texas, USA
This chapter presents the results of an exploratory study of Fortune 1000 firms and their enterprise re-
source planning (ERP) usage, as well as benefits and changes they have realized from ERP. The study
empirically examines ERP in these organizations to provide insight into various aspects that firms can use
to evaluate how they are managing their ERP systems. Findings provide information about functionality
implemented, extent to which benefits are realized, extent of ERP-related organizational changes firms
have realized, and the way firms measure ERP success. The study also addresses the extent to which
various types of ERP software have been implemented and whether there is a relationship between type
of software and benefits.
Chapter XVI
Knowledge Management Systems for Emergency Preparedness: The Claremont University
Consortium Experience.......................................................................................................................274
Murali Raman, Multimedia University, Malaysia
Terry Ryan, Claremont Graduate University, USA
Lome Olfman, Claremont Graduate University, USA
This chapter concerns the design and implementation of an information system, using Wiki technology
to improve the emergency preparedness efforts of the Claremont University Consortium. Managing
knowledge across the various entities involved in such efforts is critical. This includes having the right
set of information that is timely and relevant and that is governed by an effective communication process.
This chapter suggests that Wiki technology might be useful to support knowledge management in the
context of emergency preparedness within organizations. However, issues such as training in the use of
a system(s), a knowledge-sharing culture among entities involved in emergency preparedness, and a tit
between task and technology/system must be there in order to support emergency preparedness activi-
ties that are given such structures.
Section V
Critical Issues
Chapter XVII
Education for IT Service Management Standards..............................................................................293
Aileen Cater-Steel, University of Southern Queensland, Australia
Mark Toleman, University of Southern Queensland, Australia
Service management standards such as the IT Infrastructure Library (IT1L), and now ISO/1EC 20000,
provide guidance and tools for the effective management and control of IT service delivery. These stan-
dards are of increasing importance to organizations around the globe. Education about these standards
and possibilities for training IT staff are, therefore, important. This chapter considers the training offered
and the requirement for education related to IT service management. Benefits to universities, graduates,
and industry are numerous including increases in student numbers, enhanced employment options for
graduates, and improved IT service quality, but there are challenges too, in particular, how to effectively
transfer the knowledge to students who have not experienced the IT service environment firsthand.
Chapter XVIII
Developing a Basis for Global Reciprocity: Negotiating Between the Many Standards for
Project Management...........................................................................................................................307
Lynn Crawford, University of Technology - Sydney, Australia
Julien Pollack, University of Technology - Sydney, Australia
Professional standards are a significant issue for professions such as IT and Project Management, where
certification and licensure are either necessary to practice or to demonstrate individual competence and
capability. In many professions there is no basis for international reciprocity of professional standards.
This chapter documents the development of a standard for global reciprocity between already existing
professional standards in the field of Project Management. This discussion addresses different approaches
to standardisation, how common issues in the standardisation process have been addressed, and how the
hindering influence of the professional associations proprietorial interest was avoided.
Chapter XIX
Politics, Accountability, and Information Management.....................................................................323
Bruce Rocheleau, Northern Illinois University, USA
This chapter provides examples of the politics of managing information in public organizations by
studying both its internal and external aspects. Within the organization, politics is involved in structur-
ing decision making, struggles over purchases of hardware and software, interdepartmental sharing of
information, and the flow of communications such as e-mail among employees. The chapter analyzes
examples of each of these internal aspects of politics. The chapter also discusses evidence concerning
whether political appointees or career administrators are more effective as information managers.
Chapter XX
Knowledge Fusion: A Framework for Extending the Rigor and Relevance of Knowledge
Management........................................................................................................................................358
Peter Keen, Nanyang Technological University, Singapore
Margaret Tan, Nanyang Technological University, Singapore
The chapter proposes a simple framework termed knowledge fusion to extend the rigor and relevance
of knowledge management (KM). It points to some gaps in the current body of knowledge about KM,
and provides a parsimonious set of partitions that link to and from traditional knowledge management
research and practice.
Chapter XXI
Pattern Management: Practice and Challenges...................................................................................375
Barbara Catania, University of Genoa, Italy
Anna Maddalena, University of Genoa, Italy
Knowledge intensive applications rely on the usage of knowledge artifacts, called patterns, to represent
in a compact and semantically rich way, huge quantities of heterogeneous raw data. Due to characteris-
tics of patterns, specific systems are required for pattern management in order to model, store, retrieve,
and manipulate patterns in an efficient and effective way. Several theoretical and industrial approaches
have already been proposed for pattern management. However, no critical comparison of the existing
approaches has been proposed so far. The aim of this chapter is to provide such a comparison. In par-
ticular, specific issues concerning pattern management systems, pattern models and pattern languages
are discussed. Several parameters are also identified that will be used in evaluating the effectiveness of
theoretical and industrial proposals.
Section VI
Emerging Trends
Chapter XXII
Web Services Management: Toward Efficient Web Data Access.......................................................404
Farhana H. Zulkernine, Queen s University, Canada
Pat Martin, Queen s University, Canada
The widespread use and expansion of the World Wide Web has revolutionized the discovery, access,
and retrieval of information. The Internet has become the doorway to a vast information base and has
leveraged the access to information through standard protocols and technologies like HyperText Markup
Language (HTML), active server pages (ASP), Java server pages (JSP), Web databases, and Web services.
Web services are software applications that are accessible over the World Wide Web through standard
communication protocols. A Web service typically has a Web-accessible interface for its clients at the
front end, and is connected to a database system and other related application suites at the back end. The
true success of this technology largely depends on the efficient management of the various components
forming the backbone of a Web service system. This chapter presents an overview and the state of the
art of various management approaches, models, and architectures for Web services systems toward
achieving quality of service (QoS) in Web data access.
Chapter XXIII
Electronic Risk Management..............................................................................................................424
Tapen Sinha, Instituto Tecnologico Autonomo de Mexico, Mexico University of
Nottingham, UK
Bradly Condon, Instituto Tecnologico Autonomo de Mexico, Mexico Bond
University, Australia
Doing business on the Internet has many opportunities along with many risks. This chapter focuses on a
series of risks of legal liability arising from e-mail and Internet activities that are a common part of many
e-businesses. E-business not only exposes companies to new types of liability risk, but also increases
the potential number of claims and the complexity of dealing with those claims. The international na-
ture of the Internet, together with a lack of uniformity of laws governing the same activities in different
countries, means that companies need to proceed with caution.
Chapter XXIV
Organizational Culture for Knowledge Management Systems: A Study of Corporate Users............441
Andrew P. Ciganek, Jacksonville State University, USA
En Mao, Nicholls State University, USA
Mark Srite, University of Wisconsin - Milwaukee, USA
Knowledge is increasingly being viewed as a critical component for organizations. It is largely people-
based and the characteristics of groups of individuals, in the form of organizational cultures, may play a
key role in the factors that lead to either the acceptance or rejection of knowledge management systems
(KMS). The primary objective of this research is to explore how dimensions of organizational culture
influence factors that lead to the acceptance of KMS. The current study examined the effects of three
dimensions of organizational culture through a research model that was tested and analyzed utilizing a
field survey of corporate knowledge management users. Our results indicated that both process-oriented
and open communication system organizational cultures significantly influenced the factors that led to
the acceptance of KMS.
Chapter XXV
IT Infrastructure Capabilities and Business Process Improvements: Association with IT
Governance Characteristics................................................................................................................457
Chuck C. H. Law, Chaoyang University of Technology, Taiwan
Eric W. T. Ngai, The Hong Kong Polytechnic University, China
This study was conducted to examine the relationships that may exist between IT infrastructure capabilities
(ITC), business process improvements (BPI), and IT governance-related constructs such as the reporting
relationship between the chief executive officer (CEO) and chief information officer (CIO), and senior
management support of IT and BPI projects. Using a sample of multinational and Hong Kong-listed
firms operating in Greater China, this study yielded empirical support for the perceived achievement of
capabilities in some dimensions of the IT infrastructure in the companies under study.
Chapter XXVI
Technology Trends in Knowledge Management Tools.......................................................................480
Gilles Balmisse, KnowledgeConsult, France
Denis Meingan, KnowledgeConsult, France
Katia Passerini, New Jersey Institute of Technology, USA
A large number of tools are available in the software industry to support different aspects of knowledge
management (KM). Some comprehensive applications and vendors try to offer global solutions to KM
needs; other tools are highly specialized. In this chapter, state-of-the-art KM tools grouped by specific
classification areas and functionalities are described. Trends and integration efforts are detailed with a
focus on identifying current and future software and market evolution.
Index...................................................................................................................................................494
|
| adam_txt |
Table of Contents
Prologue .xvii
Section I
Fundamental Concepts and Theories
Chapter I
Reference Model Management.
Oliver Thomas, Institute for Information Systems (IWi) at the German Research Center for
Artificial Intelligence (DFKI), Saarbriicken, Germany
Chapter II
The Social Context of Knowledge.21
Daniel Memmi, Universite du Quebec a Montreal, Canada
Chapter III
E-Governance.40
Srinivas Bhogle, National Aerospace Laboratories, India
Chapter IV
On the Study of Complexity in Information Systems.63
James Courtney, University of Central Florida, USA
Yasmin Merali, Warwick Business School, UK
David Paradice, Florida State University, USA
Eleanor Wynn, Intel Corporation Information Technology, USA
Section II
Development and Design Methodologies
Chapter V
A Model of Knowledge Management Success.76
Murray E. Jennex, San Diego State University, USA
Lome Olfman, Claremont Graduate University, USA
Chapter VI
Building IT Risk Management Approaches: An Action Research Method.94
Jakob Holden Iversen, University of Wisconsin Oshkosh, USA
Lars Mathiassen, Georgia State University, USA
Peter Axel Nielsen, Aalborg University, Denmark
Chapter VII
Modeling and Analyzing Perspectives to Support Knowledge Management.110
Man Cia, Peking University, China
Chapter VIII
Towards a Virtual Enterprise Architecture for the Environmental Sector.125
loannis N. Athanasiadis, Institute for Artificial Intelligence (IDSIA), Switzerland
Section III
Tools and Technologies
Chapter IX
Computer Tools for Public-Sector Management.137
Carl Grafton, Auburn University Montgomery, USA
Anne Permaloff Auburn University Montgomery, USA
Chapter X
A Design Tool for Business Process Design and Representation .160
Roberto Paiano, Universita di Lecce, Italy
Anna Lisa Guido, Universita di Lecce, Italy
Chapter XI
Introduction to Cryptography.178
Rajeeva Laxman Karandikar, Indian Statistical Institute, India
Chapter XII
A Comparison and Scenario Analysis of Leading Data Mining Software. 192
John Wang, Montc/air State University, USA
Xiaohua Hu, Drexel University, USA
Kimberly Hollister, Montclair State University, USA
Dan Zhu, Iowa State University, USA
Section IV
Utilization and Application
Chapter XIII
End-User Perceptions of the Benefits and Risks of End-User Web Development.211
Tanya McGill, Murdoch University, Australia
Chris Klisc, Murdoch University, Australia
Chapter XIV
A Metadata-Based Approach for Unstructured Document Management in Organizations.230
Federica Paganelli, University of Florence, Italy
Maria Chiara Pettenati, University of Florence, Italy
Dino Giuli, University of Florence, Italy
Chapter XV
ERP Usage in Practice: An Empirical Investigation.253
Mary C. Jones, University of North Texas, USA
Randall Young, University of North Texas, USA
Chapter XVI
Knowledge Management Systems for Emergency Preparedness: The Claremont University
Consortium Experience.274
Murali Raman, Multimedia University, Malaysia
Terry Ryan, Claremont Graduate University, USA
Lome Olfman, Claremont Graduate University, USA
Section V
Critical Issues
Chapter XVII
Education for IT Service Management Standards.293
Aileen Cater-Steel, University of Southern Queensland, Australia
Mark Toleman, University of Southern Queensland, Australia
Chapter XVIII
Developing a Basis for Global Reciprocity: Negotiating Between the Many Standards for
Project Management.307
Lynn Crawford, University of Technology - Sydney, Australia
Julien Pollack, University of Technology - Sydney, Australia
Chapter XIX
Politics, Accountability, and Information Management.323
Bruce Rocheleau, Northern Illinois University, USA
Chapter XX
Knowledge Fusion: A Framework for Extending the Rigor and Relevance of Knowledge
Management.358
Peter Keen, Nanyang Technological University, Singapore
Margaret Tan, Nanyang Technological University, Singapore
Chapter XXI
Pattern Management: Practice and Challenges.375
Barbara Catania, University of Genoa, Italy
Anna Maddalena, University of Genoa, Italy
Section VI
Emerging Trends
Chapter XXII
Web Services Management: Toward Efficient Web Data Access.404
Farhana H. Zulkernine, Queen s University, Canada
Pat Martin, Queen s University, Canada
Chapter XXIII
Electronic Risk Management.424
Tapen Sinha, Instituto Tecnologico Autonomo de Mexico, Mexico University of
Nottingham, UK
Bradly Condon, Instituto Tecnologico Autonomo de Mexico, Mexico Bond
University, Australia
Chapter XXIV
Organizational Culture for Knowledge Management Systems: A Study of Corporate Users.441
Andrew P. Ciganek, Jacksonville State University, USA
En Mao, Nicholls State University, USA
Mark Srite, University of Wisconsin - Milwaukee, USA
Chapter XXV
IT Infrastructure Capabilities and Business Process Improvements: Association with IT
Governance Characteristics.457
Chuck C. H. Law, Chaoyang University of Technology, Taiwan
Eric W. T. Ngai, The Hong Kong Polytechnic University, China
Chapter XXVI
Technology Trends in Knowledge Management Tools.480
Gilles Balmisse, KnowledgeConsult, France
Denis Meingan, KnowledgeConsult, France
Katia Passerini, New Jersey Institute of Technology, USA
Index.494
Detailed Table of Contents
Prologue
.XVll
Section I
Fundamental Concepts and Theories
Chapter I
Reference Model Management.1
Oliver Thomas, Institute for Information Systems (IWi) at the German Research Center for
Artificial Intelligence (DFK1), Saarbriicken, Germany
Reference modeling is located in a field of conflict between research and practice. Despite the array
of theoretical concepts, there is still a deficit in knowledge about the use and problems inherent in the
implementation of reference models. Accordingly, in the past years the supply-sided development of
reference models predominant in the science world has distanced itself from their demand-sided use in
business and administration. This chapter analyzes the causes of these problems and presents a solution
in the form of an integrative approach to computer-supported management of reference models.
Chapter II
The Social Context of Knowledge.21
Daniel Memmi, Universite du Quebec a Montreal, Canada
Information and knowledge have become a crucial resource in our knowledge-based, computer-mediated
economy. But knowledge is primarily a social phenomenon, on which computer processing has had only
a limited impact so far, in spite of impressive advances. In this context have recently appeared various
collaborative systems that promise to give access to socially situated information. The authors of this
chapter argue that a prior analysis of the social context is necessary for a better understanding of the
whole domain of collaborative software. They examine the variety and functions of information in modern
society, where collaborative information management is now the dominant type of occupation.
Chapter HI
E-Governance.40
Srinivas Bhogle, National Aerospace Laboratories, India
E-governance uses Internet and communication technologies to automate governance in innovative
ways, so that it becomes more efficient, more cost-effective, and empowers the human race even more.
The emergence of Web-services technologies, the continually proliferating computer networks, and the
irreversible migration towards digital information strongly confirm the view that e-governance is here
to stay. The eventual success of any e-governance project is intimately linked to the methodology used,
and to that complex mesh between men, machines, and mindsets.
Chapter IV
On the Study of Complexity in Information Systems.63
James Courtney, University of Central Florida, USA
Yasmin Merali, Warwick Business School, UK
David Paradice, Florida State University, USA
Eleanor Wynn, Intel Corporation Information Technology, USA
This chapter addresses complexity in information systems. It defines how complexity can be used to
inform information systems research, and how some individuals and organizations are using notions of
complexity. Some organizations are dealing with technical and physical infrastructure complexity, as
well as the application of complexity in specific areas such as supply chain management and network
management. The concepts and ideas in this chapter are relevant to the integration of complexity into
information systems research.
Section II
Development and Design Methodologies
Chapter V
A Model of Knowledge Management Success.76
Murray E. Jennex, San Diego State University, USA
Lome Olfman, Claremont Graduate University, USA
This chapter describes a knowledge management (KM) success model that is derived from
observations generated through a longitudinal study of KM in an engineering organization and KM
success factors found in the literature, which were modified by the application of these observations
and success factors in various projects. The DeLone and McLean (1992, 2003) IS Success Model was
used as a framework for the model, since it was found to fit the observed success criteria and provided
an accepted theoretical basis for the proposed model.
Chapter VI
Building IT Risk Management Approaches: An Action Research Method.94
Jakob Holden Iversen, University of Wisconsin Oshkosh, USA
Lars Mathiassen, Georgia State University, USA
Peter Axel Nielsen, Aalborg University, Denmark
This chapter shows how action research can help practitioners develop IT risk management approaches
that are tailored to their organization and the specific issues they face. Based on literature and practical
experience, the authors present a method for developing risk management approaches to use in real-
world innovation projects. The chapter illustrates the method by presenting the results of developing a
risk management approach for software process improvement projects in a software organization.
Chapter VII
Modeling and Analyzing Perspectives to Support Knowledge Management.110
Jian Cia, Peking University, China
This chapter introduces a generic modeling approach that explicitly represents the perspectives of stake-
holders and their evolution traversing a collaborative process. This approach provides a mechanism to
analytically identify the interdependencies among stakeholders and to detect conflicts and reveal their
intricate causes and effects. Collaboration is thus improved through efficient knowledge management.
This chapter also describes a Web-based information system that uses the perspective model and the
social network analysis methodology to support knowledge management within collaboration.
Chapter VIII
Towards a Virtual Enterprise Architecture for the Environmental Sector.125
loannis N. Athanasiadis, Institute for Artificial Intelligence (IDSIA), Switzerland
This chapter introduces a virtual enterprise architecture for environmental information management,
integration and dissemination. On a daily basis, our knowledge related to ecological phenomena, the
degradation of the natural environment and the sustainability of human activity impact is growing, and
as a consequence, raises the need for effective environmental knowledge exchange and reuse. In this
work, a solution among collaborating peers forming a virtual enterprise is investigated. Following an
analysis of the main stakeholders, a service-oriented architecture is proposed. Technical implementa-
tion options, using Web services or software agents, are considered and issues related to environmental
information management, ownership and standardization are discussed.
Section III
Tools and Technologies
Chapter IX
Computer Tools for Public-Sector Management.137
Carl Graf ton, Auburn University Montgomery, USA
Anne Permaloff, Auburn University Montgomery, USA
This chapter asserts that almost any public-sector task employing a computer can be accomplished
more efficiently with a variety of tools rather than any single one. Basic tools include word processing,
spreadsheet, statistics, and database-management programs. Beyond these, Web authoring software,
presentation software, graphics, project-planning and -management software, decision analysis, and
geographic information systems can be helpful depending upon the job at hand.
Chapter X
A Design Tool for Business Process Design and Representation.160
Roberto Paiano, Universita di Lecce, Italy
Anna Lisa Guido, Universita di Lecce, Italy
This chapter focuses on business process design as a middle point between requirement elicitation and
implementation of a Web information system. The authors face the problems of deciding which notation
to adopt in order to represent the business process in a simple manner and creating a formal representation
of the design in a machine-readable format. The authors adopt Semantic Web technology to represent a
business process and explain how this technology has been used to reach their goals.
Chapter XI
Introduction to Cryptography.178
Rajeeva Laxman Karandikar, Indian Statistical Institute, India
Within this selection, the reader is introduced to various key ideas in cryptography without exploring
technicalities. The chapter discusses the need for use of cryptography in electronic communications, and
describes the symmetric key techniques as well as public key cryptosystems. Digital signatures, along
with data integrity and data authentication are also discussed.
Chapter XII
A Comparison and Scenario Analysis of Leading Data Mining Software.192
John Wang, Montclair State University, USA
Xiaohua Hu, Drexel University, USA
Kimberly Hollister, Montclair State University, USA
Dan Zhu, Iowa State University, USA
Finding the right software is often hindered by different criteria as well as by technology changes. Within
this chapter, the authors describes performing an analytic hierarchy process (AHP) analysis using Expert
Choice to determine which data mining package was most suitable for their use. Deliberating a dozen
alternatives and objectives led them to a series of pair-wise comparisons. When further synthesizing the
results, Expert Choice helped them provide a clear rationale for the decision. Data mining technology
is changing very rapidly, so the current article focused only on the major suppliers typically available
in the market place. The method and the process that the authors used can be easily applied to analyze
and compare other data mining software or knowledge management initiatives.
Section IV
Utilization and Application
Chapter XIII
End-User Perceptions of the Benefits and Risks of End-User Web Development.211
Tanya McGill, Murdoch University, Australia
Chris Klisc, Murdoch University, Australia
The development of applications by end users has become an integral part of organizational information
provision. It has been established that there are both benefits and risks associated with end-user devel-
opment, particularly in the areas of spreadsheets and databases. Web development tools are enabling a
new kind of end-user development. The fact that Web page creation may impact, not only locally but
also globally, significantly raises the importance of this type of end-user application development. This
chapter reports on the extent of Web page development amongst end users and investigates their percep-
tions of the benefits and risks of end-user Web development relative to those associated with spreadsheet
development and explores approaches to reducing the risks.
Chapter XIV
A Metadata-Based Approach for Unstructured Document Management in Organizations.230
Federica Paganelli, University of Florence, Italy
Maria Chiara Pettenati, University of Florence, Italy
Dino Giuli, University of Florence, Italy
Effectively managing documents is a strategic requirement for every organization. Available document
management systems (DMSs) often lack effective functions for automatic document management. This
chapter proposes a metadata model, the DMSML (Document Management and Sharing Markup Lan-
guage) to enable and to ease unstructured document management by supporting the design of DMSs.
The authors argue that the extensive use of this metadata language will render organizational informa-
tion explicit, promoting information reuse and interoperability in a more profitable way than what is
guaranteed by proprietary DMSs.
Chapter XV
ERP Usage in Practice: An Empirical Investigation.253
Mary C. Jones, University of North Texas, USA
Randall Young, University of North Texas, USA
This chapter presents the results of an exploratory study of Fortune 1000 firms and their enterprise re-
source planning (ERP) usage, as well as benefits and changes they have realized from ERP. The study
empirically examines ERP in these organizations to provide insight into various aspects that firms can use
to evaluate how they are managing their ERP systems. Findings provide information about functionality
implemented, extent to which benefits are realized, extent of ERP-related organizational changes firms
have realized, and the way firms measure ERP success. The study also addresses the extent to which
various types of ERP software have been implemented and whether there is a relationship between type
of software and benefits.
Chapter XVI
Knowledge Management Systems for Emergency Preparedness: The Claremont University
Consortium Experience.274
Murali Raman, Multimedia University, Malaysia
Terry Ryan, Claremont Graduate University, USA
Lome Olfman, Claremont Graduate University, USA
This chapter concerns the design and implementation of an information system, using Wiki technology
to improve the emergency preparedness efforts of the Claremont University Consortium. Managing
knowledge across the various entities involved in such efforts is critical. This includes having the right
set of information that is timely and relevant and that is governed by an effective communication process.
This chapter suggests that Wiki technology might be useful to support knowledge management in the
context of emergency preparedness within organizations. However, issues such as training in the use of
a system(s), a knowledge-sharing culture among entities involved in emergency preparedness, and a tit
between task and technology/system must be there in order to support emergency preparedness activi-
ties that are given such structures.
Section V
Critical Issues
Chapter XVII
Education for IT Service Management Standards.293
Aileen Cater-Steel, University of Southern Queensland, Australia
Mark Toleman, University of Southern Queensland, Australia
Service management standards such as the IT Infrastructure Library (IT1L), and now ISO/1EC 20000,
provide guidance and tools for the effective management and control of IT service delivery. These stan-
dards are of increasing importance to organizations around the globe. Education about these standards
and possibilities for training IT staff are, therefore, important. This chapter considers the training offered
and the requirement for education related to IT service management. Benefits to universities, graduates,
and industry are numerous including increases in student numbers, enhanced employment options for
graduates, and improved IT service quality, but there are challenges too, in particular, how to effectively
transfer the knowledge to students who have not experienced the IT service environment firsthand.
Chapter XVIII
Developing a Basis for Global Reciprocity: Negotiating Between the Many Standards for
Project Management.307
Lynn Crawford, University of Technology - Sydney, Australia
Julien Pollack, University of Technology - Sydney, Australia
Professional standards are a significant issue for professions such as IT and Project Management, where
certification and licensure are either necessary to practice or to demonstrate individual competence and
capability. In many professions there is no basis for international reciprocity of professional standards.
This chapter documents the development of a standard for global reciprocity between already existing
professional standards in the field of Project Management. This discussion addresses different approaches
to standardisation, how common issues in the standardisation process have been addressed, and how the
hindering influence of the professional associations' proprietorial interest was avoided.
Chapter XIX
Politics, Accountability, and Information Management.323
Bruce Rocheleau, Northern Illinois University, USA
This chapter provides examples of the politics of managing information in public organizations by
studying both its internal and external aspects. Within the organization, politics is involved in structur-
ing decision making, struggles over purchases of hardware and software, interdepartmental sharing of
information, and the flow of communications such as e-mail among employees. The chapter analyzes
examples of each of these internal aspects of politics. The chapter also discusses evidence concerning
whether political appointees or career administrators are more effective as information managers.
Chapter XX
Knowledge Fusion: A Framework for Extending the Rigor and Relevance of Knowledge
Management.358
Peter Keen, Nanyang Technological University, Singapore
Margaret Tan, Nanyang Technological University, Singapore
The chapter proposes a simple framework termed 'knowledge fusion' to extend the rigor and relevance
of knowledge management (KM). It points to some gaps in the current body of knowledge about KM,
and provides a parsimonious set of 'partitions' that link to and from traditional knowledge management
research and practice.
Chapter XXI
Pattern Management: Practice and Challenges.375
Barbara Catania, University of Genoa, Italy
Anna Maddalena, University of Genoa, Italy
Knowledge intensive applications rely on the usage of knowledge artifacts, called patterns, to represent
in a compact and semantically rich way, huge quantities of heterogeneous raw data. Due to characteris-
tics of patterns, specific systems are required for pattern management in order to model, store, retrieve,
and manipulate patterns in an efficient and effective way. Several theoretical and industrial approaches
have already been proposed for pattern management. However, no critical comparison of the existing
approaches has been proposed so far. The aim of this chapter is to provide such a comparison. In par-
ticular, specific issues concerning pattern management systems, pattern models and pattern languages
are discussed. Several parameters are also identified that will be used in evaluating the effectiveness of
theoretical and industrial proposals.
Section VI
Emerging Trends
Chapter XXII
Web Services Management: Toward Efficient Web Data Access.404
Farhana H. Zulkernine, Queen s University, Canada
Pat Martin, Queen s University, Canada
The widespread use and expansion of the World Wide Web has revolutionized the discovery, access,
and retrieval of information. The Internet has become the doorway to a vast information base and has
leveraged the access to information through standard protocols and technologies like HyperText Markup
Language (HTML), active server pages (ASP), Java server pages (JSP), Web databases, and Web services.
Web services are software applications that are accessible over the World Wide Web through standard
communication protocols. A Web service typically has a Web-accessible interface for its clients at the
front end, and is connected to a database system and other related application suites at the back end. The
true success of this technology largely depends on the efficient management of the various components
forming the backbone of a Web service system. This chapter presents an overview and the state of the
art of various management approaches, models, and architectures for Web services systems toward
achieving quality of service (QoS) in Web data access.
Chapter XXIII
Electronic Risk Management.424
Tapen Sinha, Instituto Tecnologico Autonomo de Mexico, Mexico University of
Nottingham, UK
Bradly Condon, Instituto Tecnologico Autonomo de Mexico, Mexico Bond
University, Australia
Doing business on the Internet has many opportunities along with many risks. This chapter focuses on a
series of risks of legal liability arising from e-mail and Internet activities that are a common part of many
e-businesses. E-business not only exposes companies to new types of liability risk, but also increases
the potential number of claims and the complexity of dealing with those claims. The international na-
ture of the Internet, together with a lack of uniformity of laws governing the same activities in different
countries, means that companies need to proceed with caution.
Chapter XXIV
Organizational Culture for Knowledge Management Systems: A Study of Corporate Users.441
Andrew P. Ciganek, Jacksonville State University, USA
En Mao, Nicholls State University, USA
Mark Srite, University of Wisconsin - Milwaukee, USA
Knowledge is increasingly being viewed as a critical component for organizations. It is largely people-
based and the characteristics of groups of individuals, in the form of organizational cultures, may play a
key role in the factors that lead to either the acceptance or rejection of knowledge management systems
(KMS). The primary objective of this research is to explore how dimensions of organizational culture
influence factors that lead to the acceptance of KMS. The current study examined the effects of three
dimensions of organizational culture through a research model that was tested and analyzed utilizing a
field survey of corporate knowledge management users. Our results indicated that both process-oriented
and open communication system organizational cultures significantly influenced the factors that led to
the acceptance of KMS.
Chapter XXV
IT Infrastructure Capabilities and Business Process Improvements: Association with IT
Governance Characteristics.457
Chuck C. H. Law, Chaoyang University of Technology, Taiwan
Eric W. T. Ngai, The Hong Kong Polytechnic University, China
This study was conducted to examine the relationships that may exist between IT infrastructure capabilities
(ITC), business process improvements (BPI), and IT governance-related constructs such as the reporting
relationship between the chief executive officer (CEO) and chief information officer (CIO), and senior
management support of IT and BPI projects. Using a sample of multinational and Hong Kong-listed
firms operating in Greater China, this study yielded empirical support for the perceived achievement of
capabilities in some dimensions of the IT infrastructure in the companies under study.
Chapter XXVI
Technology Trends in Knowledge Management Tools.480
Gilles Balmisse, KnowledgeConsult, France
Denis Meingan, KnowledgeConsult, France
Katia Passerini, New Jersey Institute of Technology, USA
A large number of tools are available in the software industry to support different aspects of knowledge
management (KM). Some comprehensive applications and vendors try to offer global solutions to KM
needs; other tools are highly specialized. In this chapter, state-of-the-art KM tools grouped by specific
classification areas and functionalities are described. Trends and integration efforts are detailed with a
focus on identifying current and future software and market evolution.
Index.494 |
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| series2 | Premier reference source |
| spelling | Selected readings on information technology management contemporary issues [ed. by] George Kelley Hershey, PA [u.a.] Information Science Reference 2009 XXXI, 498 S. graph. Darst. 29 cm txt rdacontent n rdamedia nc rdacarrier Premier reference source Includes bibliographical references and index -- "This book presents quality articles focused on key issues concerning the management and utilization of information technology"--Provided by publisher. "This book presents quality articles focused on key issues concerning the management and utilization of information technology"--Provided by publisher. Information technology Management Information resources management Management (DE-588)4037278-9 gnd rswk-swf Informationstechnik (DE-588)4026926-7 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Informationstechnik (DE-588)4026926-7 s Management (DE-588)4037278-9 s DE-604 Kelley, George 1960- Sonstige (DE-588)136522467 oth Erscheint auch als Online-Ausgabe 978-1-60566-093-6 http://www.gbv.de/dms/zbw/565385704.pdf lizenzfrei Inhaltsverzeichnis HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016766628&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Selected readings on information technology management contemporary issues Information technology Management Information resources management Management (DE-588)4037278-9 gnd Informationstechnik (DE-588)4026926-7 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4026926-7 (DE-588)4143413-4 |
| title | Selected readings on information technology management contemporary issues |
| title_auth | Selected readings on information technology management contemporary issues |
| title_exact_search | Selected readings on information technology management contemporary issues |
| title_exact_search_txtP | Selected readings on information technology management contemporary issues |
| title_full | Selected readings on information technology management contemporary issues [ed. by] George Kelley |
| title_fullStr | Selected readings on information technology management contemporary issues [ed. by] George Kelley |
| title_full_unstemmed | Selected readings on information technology management contemporary issues [ed. by] George Kelley |
| title_short | Selected readings on information technology management |
| title_sort | selected readings on information technology management contemporary issues |
| title_sub | contemporary issues |
| topic | Information technology Management Information resources management Management (DE-588)4037278-9 gnd Informationstechnik (DE-588)4026926-7 gnd |
| topic_facet | Information technology Management Information resources management Management Informationstechnik Aufsatzsammlung |
| url | http://www.gbv.de/dms/zbw/565385704.pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016766628&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT kelleygeorge selectedreadingsoninformationtechnologymanagementcontemporaryissues |
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