APA (7th ed.) Citation

Sauers, A. (2008). Effective customer relationship management: How emotion drives sustainable success. Cambria Press.

Chicago Style (17th ed.) Citation

Sauers, Amy. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. Amherst, NY: Cambria Press, 2008.

MLA (9th ed.) Citation

Sauers, Amy. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. Cambria Press, 2008.

Warning: These citations may not always be 100% accurate.