Sauers, A. (2008). Effective customer relationship management: How emotion drives sustainable success. Cambria Press.
Chicago-Zitierstil (17. Ausg.)Sauers, Amy. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. Amherst, NY: Cambria Press, 2008.
MLA-Zitierstil (9. Ausg.)Sauers, Amy. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. Cambria Press, 2008.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.