APA (7th ed.) Citation

Buttle, F. A. (2009). Customer relationship management: Concepts and technologies (2. ed.). Elsevier Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Buttle, Francis A. Customer Relationship Management: Concepts and Technologies. 2. ed. Amsterdam [u.a.]: Elsevier Butterworth-Heinemann, 2009.

MLA (9th ed.) Citation

Buttle, Francis A. Customer Relationship Management: Concepts and Technologies. 2. ed. Elsevier Butterworth-Heinemann, 2009.