APA-Zitierstil (7. Ausg.)

UNISON. (2001). UNISON's guide to making call centres a better place to work: ... holding the line .. ([Electronic ed.].).

Chicago-Zitierstil (17. Ausg.)

UNISON. UNISON's Guide to Making Call Centres a Better Place to Work: ... Holding the Line .. [Electronic ed.]. London, 2001.

MLA-Zitierstil (9. Ausg.)

UNISON. UNISON's Guide to Making Call Centres a Better Place to Work: ... Holding the Line .. [Electronic ed.]. 2001.