Managing emotions in the workplace: [with the exception of 2 chapters, the book is a selection of the best papers from the 2000 conference]
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Armonk, NY [u.a.]
Sharpe
2002
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVII, 358 S. graph. Darst. |
| ISBN: | 0765609371 |
Internformat
MARC
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Datensatz im Suchindex
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| adam_text | CONTENTS
List of Figures and Tables ix
Foreword
Anat Rafaeli xi
Preface
Neal M. Ashkanasy, Wilfred J. Zerbe, and
Charmine E.J. Hdrtel xv
1. Managing Emotions in a Changing Workplace
Neal M. Ashkanasy, Wilfred J. Zerbe, and
Charmine E.J. Hdrtel 3
I. CHANGE
2. An Integrated Affective and Cognitive Model to Explain
Employees Responses to Downsizing
Jan M. Paterson and Charmine E.J. Hdrtel 25
3. Analyzing Emotions for a Better Understanding
of Organizational Change: Fear, Joy, and Anger
During a Merger
Tina Kiefer 45
4. Myths About Emotions During Change
Charmine E.J. Hdrtel and Wilfred J. Zerbe 70
II. CONFLICT/INTERPERSONAL
5. The Role of Emotion and Emotion Management
in Destructive and Productive Conflict in Culturally
Heterogeneous Workgroups
Oluremi B. Ayoko and Charmine E.J. Hdrtel 77
v
vi CONTENTS J
6. A Model of Emotional and Motivational Components
of Interpersonal Interactions in Organizations
Robert G. Jones and Andrea L. Rittman 98
7. How Are Moods Instigated at Work? The Influence
of Relational Status on Mood
Stephane Cote and D.S. Moskowitz 111
8. Managing Emotion in Workplace Relationships
Charmine E.J. Hartel and Neal M. Ashkanasy 135
III. DECISION MAKING
9. Determinants of Intuitive Decision Making in Management:
The Moderating Role of Affect
Marta Sinclair, Neal M. Ashkanasy,
Prithviraj Chattopadhyay, and Maree V. Boyle 143
10. Emotional Intelligence: The Conceptual Issue
Aaron Ben-Ze ev 164
11. Grinning, Frowning, and Emotionless: Agent Perceptions
of Power and Their Effect on Felt and Displayed Emotions
in Influence Attempts
Donald E. Gibson and Scott J. Schroeder 184
12. Managing Emotions in Decision Making
Neal M. Ashkanasy and Charmine E.J. Hartel 212
IV. EMOTIONAL LABOR
13. Obscured Variability: The Distinction Between Emotion
Work and Emotional Labor
Jamie L. Callahan and Eric E. McCollum 219
14. Emotional Work and Emotional Contagion
Lyndall Strazdins 232
15. A Conceptual Examination of the Causal Sequences
of Emotional Labor, Emotional Dissonance, and Emotional
Exhaustion: The Argument for the Role of Contextual and
Provider Characteristics
Charmine E.J. Hartel, Alice C.E Hsu, and Maree V. Boyle 251
16. Emotional Labor and the Design of Work
Wilfred J. Zerbe, Charmine E.J. Hartel, and
Neal M. Ashkanasy 276
CONTENTS vii
17. What Are the Management Tools That Come out of This?
Neal M. Ashkanasy, Charmine E.J. Hdrtel, and
WilfredJ. Zerbe 285
References 297
About the Editors and Contributors 333
Index 339
LIST OF FIGURES AND TABLES
Figures
1.1 Affective Events Theory 6
2.1 A Cognitive-Affective Model of Employee Responses
to Downsizing 34
3.1 Steps Necessary to Learn from Emotions for Change
Management 47
3.2 Approach to Data Analysis 54
9.1 Decision-Making Model 148
11.1 A Model of Agent Perceived Power and Felt and Displayed
Emotions in a Dyadic Influence Attempt 192
12.1 Power, Emotions, and Decision Making 215
13.1 Forms of Emotion Management 223
15.1 Theoretical Model of the Role of Contextual and Provider
Characteristics in the EL-ED-EE Sequence 253
15.2 The EL-ED-EE Causal Sequence as Established by
Contemporary Studies 261
Tables
3.1 Theoretical Dimensions of Selected Emotions 50
3.2 Negative Emotions Reported 55
3.3 Positive Emotions Reported 56
4.1 Advice for Designing Organizational Change Interventions 74
6.1 Summary of the Emotion Probe Theoretic 100
ix
x LIST OF FIGURES AND TABLES
I
6.2 Service Recipient Emotions and Appropriate Provider
Response Content 106
7.1 Study 1: Descriptive Statistics for Interpersonal Situations
and Mood 122
7.2 Study 1: Prediction of Mood from Relational Status and
Interpersonal Behavior 122
7.3 Study 2: Descriptive Statistics and Prediction of Mood
from Status 126
7.4 Study 3: Descriptive Statistics and Prediction of Mood
and Perceived Power from Status 129
9.1 Determinants of Intuitive Decision Making 151
14.1 Demographic Characteristics 240
14.2 Descriptive Statistics for Independent and Dependent
Variables 241
14.3 Summary of Multiple Regression Analyses Predicting
Psychological Distress (n = 233) 244
14.4 Summary of Multiple Regression Analyses Predicting
Goal Loss (n = 230) 244
14.5 Summary of Multiple Regression Analyses Predicting
Occupational Stress (n = 230) 245
14.6 Summary of Multiple Regression Analyses Predicting
Intention to Leave (n = 233) 245
14.7 Summary of Emotional Contagion Effects of Emotional
Work 246
14. A Bivariate Intercorrelation Matrix of Independent Variables
Predicting Health and Turnover Intentions: Intercorrelations
Among Independent Variables (n = 230) 250
17.1 Management Tools 287
|
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| spelling | Managing emotions in the workplace [with the exception of 2 chapters, the book is a selection of the best papers from the 2000 conference] Neal M. Ashkanasy ..., eds. Armonk, NY [u.a.] Sharpe 2002 XVII, 358 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Psychosoziale Situation (DE-588)4176265-4 gnd rswk-swf Organisationsverhalten (DE-588)4285859-8 gnd rswk-swf Emotionales Verhalten (DE-588)4152089-0 gnd rswk-swf Arbeitsplatz (DE-588)4002759-4 gnd rswk-swf (DE-588)1071861417 Konferenzschrift 2000 Toronto gnd-content Arbeitsplatz (DE-588)4002759-4 s Psychosoziale Situation (DE-588)4176265-4 s DE-188 Emotionales Verhalten (DE-588)4152089-0 s Organisationsverhalten (DE-588)4285859-8 s Ashkanasy, Neal M. edt HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022038956&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Managing emotions in the workplace [with the exception of 2 chapters, the book is a selection of the best papers from the 2000 conference] Psychosoziale Situation (DE-588)4176265-4 gnd Organisationsverhalten (DE-588)4285859-8 gnd Emotionales Verhalten (DE-588)4152089-0 gnd Arbeitsplatz (DE-588)4002759-4 gnd |
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| title | Managing emotions in the workplace [with the exception of 2 chapters, the book is a selection of the best papers from the 2000 conference] |
| title_auth | Managing emotions in the workplace [with the exception of 2 chapters, the book is a selection of the best papers from the 2000 conference] |
| title_exact_search | Managing emotions in the workplace [with the exception of 2 chapters, the book is a selection of the best papers from the 2000 conference] |
| title_full | Managing emotions in the workplace [with the exception of 2 chapters, the book is a selection of the best papers from the 2000 conference] Neal M. Ashkanasy ..., eds. |
| title_fullStr | Managing emotions in the workplace [with the exception of 2 chapters, the book is a selection of the best papers from the 2000 conference] Neal M. Ashkanasy ..., eds. |
| title_full_unstemmed | Managing emotions in the workplace [with the exception of 2 chapters, the book is a selection of the best papers from the 2000 conference] Neal M. Ashkanasy ..., eds. |
| title_short | Managing emotions in the workplace |
| title_sort | managing emotions in the workplace with the exception of 2 chapters the book is a selection of the best papers from the 2000 conference |
| title_sub | [with the exception of 2 chapters, the book is a selection of the best papers from the 2000 conference] |
| topic | Psychosoziale Situation (DE-588)4176265-4 gnd Organisationsverhalten (DE-588)4285859-8 gnd Emotionales Verhalten (DE-588)4152089-0 gnd Arbeitsplatz (DE-588)4002759-4 gnd |
| topic_facet | Psychosoziale Situation Organisationsverhalten Emotionales Verhalten Arbeitsplatz Konferenzschrift 2000 Toronto |
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