APA (7th ed.) Citation

Friman, M. (2000). Effects of critical incidents on consumer satisfaction. Dep. of Psychology, Univ.

Chicago Style (17th ed.) Citation

Friman, Margareta. Effects of Critical Incidents on Consumer Satisfaction. Göteborg: Dep. of Psychology, Univ, 2000.

MLA (9th ed.) Citation

Friman, Margareta. Effects of Critical Incidents on Consumer Satisfaction. Dep. of Psychology, Univ, 2000.

Warning: These citations may not always be 100% accurate.