APA-Zitierstil (7. Ausg.)

Hill, N., & Alexander, J. (2000). Handbook of customer satisfaction and loyalty measurement (2. ed, rev.). Gower.

Chicago-Zitierstil (17. Ausg.)

Hill, Nigel, und Jim Alexander. Handbook of Customer Satisfaction and Loyalty Measurement. 2. ed, rev. Aldershot [u.a.]: Gower, 2000.

MLA-Zitierstil (9. Ausg.)

Hill, Nigel, und Jim Alexander. Handbook of Customer Satisfaction and Loyalty Measurement. 2. ed, rev. Gower, 2000.