APA (7th ed.) Citation

Heil, G. (1997). One size fits one: Building relationships one customer and one employee at a time. Wiley.

Chicago Style (17th ed.) Citation

Heil, Gary. One Size Fits One: Building Relationships One Customer and One Employee at a Time. New York, NY <<[u.a.]>>: Wiley, 1997.

MLA (9th ed.) Citation

Heil, Gary. One Size Fits One: Building Relationships One Customer and One Employee at a Time. Wiley, 1997.