Building the responsive organization: using employee surveys to manage change
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | Undetermined |
| Published: |
London <<[u.a.]>>
McGraw Hill
1994
|
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXV, 281 S. |
| ISBN: | 0077090217 |
Staff View
MARC
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| 245 | 1 | 0 | |a Building the responsive organization |b using employee surveys to manage change |c Mike Walters |
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Record in the Search Index
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| adam_text | Contents
Preface ix
Acknowledgements xi
Introduction xiii
PART I USING EMPLOYEE SURVEYS
1 What is an employee survey? 3
Introduction 3
Workplace surveys 4
Types of surveys 7
Building the survey process 17
Case study 1: European Passenger Services Limited 18
2 What can surveys do? 23
Introduction 23
Negative applications 24
The uses of employee surveys 25
Defining survey objectives 32
Surveys as interventions 34
Preparing for the survey 38
Case study 2: National Power 39
3 Preparing for the survey 44
Introduction 44
Ensuring success 45
The survey process 45
Determining objectives 47
Assessing survey costs 49
Assessing benefits ^7
vl Contents
Building ownership 63
Beginning the survey 65
Case study 3: 3M 65
4 The survey process 70
Introduction 70
Initial data gathering 70
Developing the survey instrument 77
Administering the core survey 87
Feedback 93
The follow-up 94
Summarizing the process 96
Case study 4: John Brown Engineering 97
5 Survey design: some technical issues 102
Introduction 102
Sampling 102
Designing the questionnaire 115
Building the questionnaire 121
Questionnaire length and layout 124
A word about using surveys 126
Case study 5: Royal Bank of Scotland 127
PART II EMPLOYEE SURVEYS AND ORGANIZATIONAL
CHANGE
6 Where are we now? Establishing the baseline 133
Introduction 133
The role of surveys 134
To sum up 155
Case study 6: Rank Xerox 156
7 Surveying organizational culture 159
Introduction 159
Defining culture 160
The origins of culture 161
Why does culture matter 162
Culture and change 164
The cultural map 165
Case study 7: chemical company 183
Contents vii
8 Surveying quality and service 187
Introduction 187
Defining quality 187
The importance of quality 188
Building the quality picture 194
The quality survey 199
Following up the quality survey 213
Case study 8: Dun and Bradstreet 214
9 Surveying communications 218
Introduction 218
Defining communications 219
The transmission of communications 222
Communications media 226
Building a communications strategy 227
Surveying organizational communications 229
Case study 9: Peugeot-Talbot 243
10 Using surveys to manage and evaluate change 248
Introduction 248
Planning for change 248
Surveying attitudes to change 255
Responding to the survey s findings 256
Evaluating the effectiveness of change 259
Case study 10: McVitie s 269
Conclusion 274
Select bibliography 277
Index 279
|
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| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.406 |
| dewey-search | 658.406 |
| dewey-sort | 3658.406 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
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| spelling | Walters, Mike Verfasser aut Building the responsive organization using employee surveys to manage change Mike Walters London <<[u.a.]>> McGraw Hill 1994 XXV, 281 S. txt rdacontent n rdamedia nc rdacarrier HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021731624&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Walters, Mike Building the responsive organization using employee surveys to manage change |
| title | Building the responsive organization using employee surveys to manage change |
| title_auth | Building the responsive organization using employee surveys to manage change |
| title_exact_search | Building the responsive organization using employee surveys to manage change |
| title_full | Building the responsive organization using employee surveys to manage change Mike Walters |
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| title_full_unstemmed | Building the responsive organization using employee surveys to manage change Mike Walters |
| title_short | Building the responsive organization |
| title_sort | building the responsive organization using employee surveys to manage change |
| title_sub | using employee surveys to manage change |
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