Customer driven strategy: winning through operational exellence
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | Undetermined |
| Published: |
Vermont
Wight
1992
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XVI, 283 S. |
| ISBN: | 0939246260 |
Staff View
MARC
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Record in the Search Index
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|---|---|
| adam_text | Contents
Introduction xv
1 Is Your Company at Risk? 3
Checklist: Exposure to Risk 3
Decision Making—Improving Your Batting Average 6
Strategy Is Urgent 8
Excellence in Action: Simon Engineering Ltd.
Access Group, Gloucester, England 8
But What About the Financials? 10
2 Strategic Planning—What, Why, Where,
and Who 13
What Is Strategy, Anyway? 13
Various Levels of Strategy 15
Corporate Strategy 15
Business Unit Strategy 16
Operational Strategy 18
Ready-Fire-Aim 18
Strategy Drives Action 19
The Healthy, Robust, Competitive Company 20
Technologies and Tools 26
Excellence in Action: Burns Aerospace Corporation,
Winston-Salem, North Carolina 28
Strategic Checkup 30
ix
x Contents
3 Breaking the Rules: Zero Trade-Offs 31
Competitive Factors 33
On-Time Deliveries 33
Flexibility 34
Conformance Quality 34
Performance Quality 34
Price 34
Toward Zero Trade-Offs 36
Quality Versus Cost 37
On-Time Deliveries Versus Inventory Investment 38
Flexibility Versus Quality, Flexibility Versus Cost 40
Excellence in Action: Tellabs Inc., Lisle, Illinois 42
For Zero Dollars 45
Big Bucks 46
A Word About People 46
Strategic Checkup 48
4 Customers—The Reason for Being 51
Transformational Change 53
Customer Linkage 56
Product Configuration—Where Do You
Meet the Customer ? 58
Excellence in Action: Dover/OPW Fueling
Components Group, Cincinnati, Ohio 59
Demand Management 61
Internal Customers 62
Strategic Checkup 63
5 People—The Heart 65
People Empowerment 67
Small Work Groups 69
Employment Security 72
Compensation Plans 73
Contents xi
Gainsharing 73
Skill Based Pay 76
Education and Training 77
Excellence in Action: Milliken and Company,
Spartanburg, South Carolina 78
Hiring Practices 80
Middle Management and First-Line Supervision 81
Strategic Checkup 82
6 New Products—The Lifeblood 85
Critical Issues for New Product Development 85
Quality Function Deployment 89
Design for Manufacturability 96
Concurrent Engineering 97
DFM Mechanics 99
Excellence in Action: Steelcase Inc., Grand Rapids,
Michigan 101
Strategic Checkup 102
7 Continuous Improvement—The Conscience 105
Myths About Just-in-Time 106
The Essence of Continuous Improvement 106
Just-in-Time: The Driver 110
The Just-in-Time Process 112
Kanban 116
Total Quality Control 117
Cost of Quality 119
Excellence in Action: The Tennant Company,
Minneapolis, Minnesota 120
Source Assurance of Quality 121
Mistake-Proofing 123
The Baldrige Award 124
Benchmarking 126
Strategic Checkup 128
xii Contents
8 Tactical Planning and Control—The
Central Nervous System 129
The Elements of Manufacturing Resource Planning 131
MRP II Attributes 135
Internal Linkage 136
Line Accountability 136
Feedback 137
Financial Integration 137
Simulation 137
Linkage with Strategy 139
Excellence in Action: PYOSA, Monterrey,
Mexico 139
MRP II s Integration with Just-in-Time 142
Strategic Checkup 144
9 Facilities and Equipment—The Muscle
and Bone, Part I 145
Plant Location/Relocation 146
Focus 148
Excellence in Action: Radio Cap Company,
San Antonio, Texas 151
Process Focus? 151
Flow 152
Job Shop 152
Flow Shop 153
Cellular Manufacturing 156
The Focus-Flow Connection 158
Automation 159
Computer Integrated Manufacturing 160
Capacity Strategy 162
Lead Versus Lag 162
Capacity Planning 164
Capital Budgeting 165
Strategic Checkup 166
Contents xiii
10 Supply Chain—The Muscle and Bone,
Part II 167
Vertical Integration Overview 168
Vertical Integration—Downward 169
Make-or-Buy 170
Supplier Partnerships 171
Supplier Scheduling 175
Excellence in Action: Xerox Corporation,
Webster, New York 176
Vertical Integration—Upward 178
Customer Partnerships 179
Distribution Resource Planning 180
Strategic Checkup 182
11 Measurements—The Vital Signs 185
Another Industrial Revolution 185
Operational Measurements 186
Measures of Customer Satisfaction 187
Resulting Versus Enabling Measures 188
ABCD Checklist 190
Financial Measurements 191
Problems with Product Costing 192
Activity Based Costing 194
Other Uses for Cost Information 198
Excellence in Action: Hewlett-Packard Roseville
Networks Division, Roseville, California 199
Strategic Checkup 201
12 Customer-Driven Strategy—The Brain 203
Benefits and Pitfalls 204
The Strategic Planning Process 205
The Customer-Driven Strategy Statement 206
Measurements and Tracking Tools 208
Frequent Top-Management Review 209
xiv Contents
How to Get Started 211
The Champion 211
The Facilitator 212
The Strategy Formulation Meeting 213
Action Plans 214
The Workload Problem 215
Winning Requires Teamwork 218
Appendix A Marketplace and Financial
Aspects of Reducing Setups and
Changeovers 221
Appendix B The Oliver Wight ABCD
Checklist for Operational
Excellence 225
Appendix C The Trade-Off Matrix 227
Appendix D A Sample Strategy Statement 237
Appendix E The Opportunity Evaluator 241
Appendix F The Workload Estimator 253
Appendix G Glossary 259
Notes 267
Index 273
|
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| physical | XVI, 283 S. |
| publishDate | 1992 |
| publishDateSearch | 1992 |
| publishDateSort | 1992 |
| publisher | Wight |
| record_format | marc |
| spelling | Wallace, Thomas F. Verfasser aut Customer driven strategy winning through operational exellence by Thomas F. Wallace Vermont Wight 1992 XVI, 283 S. txt rdacontent n rdamedia nc rdacarrier Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Strategisches Management (DE-588)4124261-0 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 s Strategisches Management (DE-588)4124261-0 s 1\p DE-604 Kundenmanagement (DE-588)4236865-0 s 2\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021721064&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Wallace, Thomas F. Customer driven strategy winning through operational exellence Kundenorientierung (DE-588)4316837-1 gnd Kundenmanagement (DE-588)4236865-0 gnd Strategisches Management (DE-588)4124261-0 gnd |
| subject_GND | (DE-588)4316837-1 (DE-588)4236865-0 (DE-588)4124261-0 |
| title | Customer driven strategy winning through operational exellence |
| title_auth | Customer driven strategy winning through operational exellence |
| title_exact_search | Customer driven strategy winning through operational exellence |
| title_full | Customer driven strategy winning through operational exellence by Thomas F. Wallace |
| title_fullStr | Customer driven strategy winning through operational exellence by Thomas F. Wallace |
| title_full_unstemmed | Customer driven strategy winning through operational exellence by Thomas F. Wallace |
| title_short | Customer driven strategy |
| title_sort | customer driven strategy winning through operational exellence |
| title_sub | winning through operational exellence |
| topic | Kundenorientierung (DE-588)4316837-1 gnd Kundenmanagement (DE-588)4236865-0 gnd Strategisches Management (DE-588)4124261-0 gnd |
| topic_facet | Kundenorientierung Kundenmanagement Strategisches Management |
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