How to select and use consultants: a client's guide
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | Undetermined |
| Published: |
Geneva
Internat. Labour Office
1993
|
| Series: | Management development series
31 |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | VII, 205 S. graph. Darst. |
| ISBN: | 9221085171 |
Staff View
MARC
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Record in the Search Index
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|---|---|
| adam_text | CONTENTS
Introduction 1
Chapter 1 On consulting and consultants 9
1.1. What can management consultants do for you? 9
1.2. What happens during a consulting assignment? 19
1.3. The market for management consulting services 28
1.4. Management consulting and the world of the professions 33
1.5. Professional standards 45
Chapter 2 On deciding that you need a consultant 53
2.1. Problem identification 54
2.2. Why use a consultant? 63
2.3. What sort of consulting assignment? 68
Chapter 3 On criteria and methods of consultant selection 75
3.1. What are you selecting ? 75
3.2. Consultant selection criteria 77
3.3. The impact of marketing of consulting services 88
3.4. General sources of information on consulting and consultants 90
3.5. Gathering and using information on individual consultants 92
Chapter 4 On consultant selection procedures 99
4.1. A typical procedure KM)
4.2. Special variants of the selection procedure 116
4.3. Problems with formal selection procedures 119
Chapters On consulting fees 121
5.1. How consultants calculate fees 121
5.2. Information on fee levels 123
5.3. Fee-setting practices 125
5.4. Billing and payment schedules 131
5.5. Guarantees, bonds and retentions 133
CONTENTS v
Chapter 6 On consulting contracts 135
6.1. Forms of contract 136
6.2. Drafting a contract 138
6.3. Flexibility in consulting contracts 139
6.4. International contract outline with a commentary 141
Chapter 7 On working with a consultant 153
7.1. Organizing for the consultancy 154
7.2. Introducing and briefing the consultant 155
7.3. Working together I56
7.4. Learning from the consultant 163
7.5. Reporting during the assignment 165
7.6. Monitoring the assignment I67
Chapter 8 On winding up a consulting assignment 171
8.1. When to terminate the assignment? 171
8.2. Evaluating the assignment 172
8.3. Final reporting 177
8.4. Closing steps and measures 179
8.5. Towards a long-term relationship 179
Chapter 9 On becoming a competent user of consulting services 181
9.1. Understanding what consulting is about 181
9.2. Choosing the best consultant 182
9.3. Being your consultant s active partner 183
9.4. Pursuing clear objectives 184
9.5. Learning from every assignment 185
9.6. Aiming at the highest professional standards 185
9.7. Cultivating and diversifying your sources of expertise 186
9.8. Defining your organizational policy for choosing and using consultants 187
Appendices
Appendix 1 Useful addresses 191
Appendix 2 Useful information sources on management consulting 197
Appendix 3 The 24 largest international management consulting firms 200
Index 203
^ HOW TO SELECT AND USE CONSULTANTS: A CLIENTS GUIDE
Figures
1.1. Phases of the consulting process 21
1.2. A model of professional service firms 26
1.3. The international professional service infrastructure 34
2.1. Some connotations of the label problem 55
Tables
1.1. Areas of management consulting activity 13
1.2. How clients use consultants - Checklist 14
1.3. Consultant intervention techniques 27
2.1. Signs of undesirable trends 57
2.2. Characteristics of a problem 59
2.3. Terms of reference - Checklist 70
3.1. The client s concerns 82
3.2. Consultant selection criteria - Checklist 87
3.3. Some questions for interviewing consultants 95
3.4. Basic principles of interviewing 96
4.1. Principal steps of consultant selection procedure 100
4.2. Letter of invitation - Checklist 103
4.3. Assignment proposal - Checklist 106
4.4. Consultant rating form 111
5.1. Standard hourly billing rates in the United States in 1992 124
5.2. Hourly fee rates suggested by ASCO in 1992 124
5.3. Information provided in a bill - Checklist 132
7.1. Reasons for resistance to change 160
8.1. Questions on which professional firms need their clients feedback 176
CONTENTS Vii
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| indexdate | 2024-07-09T23:05:21Z |
| institution | BVB |
| isbn | 9221085171 |
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| physical | VII, 205 S. graph. Darst. |
| publishDate | 1993 |
| publishDateSearch | 1993 |
| publishDateSort | 1993 |
| publisher | Internat. Labour Office |
| record_format | marc |
| series | Management development series |
| series2 | Management development series |
| spelling | Kubr, Milan Verfasser aut How to select and use consultants a client's guide Milan Kubr Geneva Internat. Labour Office 1993 VII, 205 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Management development series 31 Auswahl (DE-588)4214540-5 gnd rswk-swf Unternehmensberater (DE-588)4187039-6 gnd rswk-swf Unternehmensberater (DE-588)4187039-6 s Auswahl (DE-588)4214540-5 s DE-188 Management development series 31 (DE-604)BV000736774 31 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021704639&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Kubr, Milan How to select and use consultants a client's guide Management development series Auswahl (DE-588)4214540-5 gnd Unternehmensberater (DE-588)4187039-6 gnd |
| subject_GND | (DE-588)4214540-5 (DE-588)4187039-6 |
| title | How to select and use consultants a client's guide |
| title_auth | How to select and use consultants a client's guide |
| title_exact_search | How to select and use consultants a client's guide |
| title_full | How to select and use consultants a client's guide Milan Kubr |
| title_fullStr | How to select and use consultants a client's guide Milan Kubr |
| title_full_unstemmed | How to select and use consultants a client's guide Milan Kubr |
| title_short | How to select and use consultants |
| title_sort | how to select and use consultants a client s guide |
| title_sub | a client's guide |
| topic | Auswahl (DE-588)4214540-5 gnd Unternehmensberater (DE-588)4187039-6 gnd |
| topic_facet | Auswahl Unternehmensberater |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021704639&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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