Digital reference service in the new millennium: planning, management, and evaluation
Saved in:
| Other Authors: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York, NY [u.a.]
Neal-Schumann
2000
|
| Series: | The new library series
6 |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XX, 246 S. |
| ISBN: | 1555703844 |
Staff View
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Record in the Search Index
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| adam_text | DIGITAL REFERENCE SERVICE IN THE NEW MILLENNIUM PLANNING, MANAGEMENT,
AND EVALUATION EDITED BY R. DAVID LANKES JOHN W. COLLINS III ABBY S.
KASOWITX SUB GOTTINGEN 7 214 901 238 2002 A 17590 THE NEW LIBRARY SERIES
NUMBER 6 NEAL-SCHUMAN PUBLISHERS, INC. NEW YORK LONDON CONTENTS LIST OF
TABLES IX LIST OF FIGURES XI FOREWORD BY CHARLES R. MCCLURE XIII PREFACE
XV ACKNOWLEDGMENTS XIX INTRODUCTION: THE FOUNDATIONS OF DIGITAL
REFERENCE BY R. DAVID LANKES 1 PART I: THE NEW REFERENCE CULTURE: TRAITS
AND TRENDS OVERVIEW 11 WHY REFERENCE IS ABOUT TO CHANGE FOREVER (BUT NOT
COMPLETELY) BY JOSEPH JANES 13 TRANSFORMING REFERENCE STAFFING FOR THE
DIGITAL LIBRARY BY SUSAN LESSICK 25 DEFINITIONS OF PERSONAL ASSISTANCE
IN THE NEW MILLENNIUM: PHILOSOPHICAL EXPLORATIONS OF VIRTUAL REFERENCE
SERVICE BY LORNA PETERSON 37 EVOLUTION OR ENTROPY? THE CHANGING
REFERENCE CULTURE AND THE FUTURE OF REFERENCE LIBRARIANS BY MYOUNG C.
WILSON 47 VI DIGITAL REFERENCE SERVICE IN THE NEW MILLENNIUM PART II:
BUILDING DIGITAL REFERENCE SERVICES AND NETWORKS OVERVIEW 59
COLLABORATIVE DIGITAL REFERENCE SERVICE: UPDATE ON LC INITIATIVE BY
DIANE KRESH AND LINDA ARRET 61 DIGITAL REFERENCE QUALITY CRITERIA BY
BLYTHE ALLISON BENNETT, ABBY KASOWITZ, AND R. DAVID LANKES 69 PART III:
MANAGING DIGITAL REFERENCE SERVICES OVERVIEW 81 MANAGING GROWTH FOR ASKA
SERVICES BY PAULINE LYNCH 83 DESIGNING A VIRTUAL REFERENCE DESK:
INTELLECTUAL PROPERTY CONSIDERATIONS BY BRETT BUTLER 91 SIMPLE AND
SOPHISTICATED METHODS FOR PROCESSING LARGE VOLUMES OF QUESTION AND
ANSWER INFORMATION THROUGH THE WORLD WIDE WEB BY LYNN BRY 111 DIGITAL
REFERENCE SERVICE AT THE GEORGIA INSTITUTE OF TECHNOLOGY BY BRUCE HENSON
125 PART IV: EVALUATING DIGITAL REFERENCE SERVICES OVERVIEW 133
EVALUATING THE ASK A QUESTION SERVICE AT THE UNIVERSITY OF CALIFORNIA,
IRVINE BY JUDY HORN AND KATHRYN KJAER 13 5 NATIONAL MUSEUM OF AMERICAN
ART REFERENCE DESK: A USAGE ANALYSIS OF A DIGITAL REFERENCE SERVICE BY
LAURA SOWERS AND MARILYN DOMAS WHITE 153 CONTENTS VII PART V: DIGITAL
REFERENCE TECHNOLOGY SPOTLIGHT OVERVIEW 179 MOVING REFERENCE TO THE WEB
BY SUSAN MCGLAMERY AND STEVEN COFFMAN 181 THE UNIVERSITY OF NORTH TEXAS
LIBRARIES ONLINE REFERENCE HELP DESK BY MONIKA ANTONELLI AND MARTHA
TARLTON 197 CLICK ON THE WIZARD FOR HELP: USING HELP DESK SOFTWARE FOR
REAL-TIME REFERENCE BY SAUNDRA LIPTON 207 CONCLUSION: AN AGENDA FOR
DIGITAL REFERENCE BY R. DAVID LANKES 219 APPENDIX: DIGITAL REFERENCE
RESOURCES COMPILED BY JOANN M. WASIK 223 ABOUT THE CONTRIBUTORS 231
ABOUT THE EDITORS 237 INDEX 239
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| publishDate | 2000 |
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| series | The new library series |
| series2 | The new library series |
| spelling | Digital reference service in the new millennium planning, management, and evaluation ed. by R. David Lankes ... New York, NY [u.a.] Neal-Schumann 2000 XX, 246 S. txt rdacontent n rdamedia nc rdacarrier The new library series 6 Neue Medien (DE-588)4196910-8 gnd rswk-swf Auskunftsdienst (DE-588)4340792-4 gnd rswk-swf Bibliothek (DE-588)4006439-6 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Bibliothek (DE-588)4006439-6 s Auskunftsdienst (DE-588)4340792-4 s Neue Medien (DE-588)4196910-8 s DE-188 Lankes, R. David 1970- (DE-588)1052546935 edt The new library series 6 (DE-604)BV013637734 6 GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020377504&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Digital reference service in the new millennium planning, management, and evaluation The new library series Neue Medien (DE-588)4196910-8 gnd Auskunftsdienst (DE-588)4340792-4 gnd Bibliothek (DE-588)4006439-6 gnd |
| subject_GND | (DE-588)4196910-8 (DE-588)4340792-4 (DE-588)4006439-6 (DE-588)4143413-4 |
| title | Digital reference service in the new millennium planning, management, and evaluation |
| title_auth | Digital reference service in the new millennium planning, management, and evaluation |
| title_exact_search | Digital reference service in the new millennium planning, management, and evaluation |
| title_full | Digital reference service in the new millennium planning, management, and evaluation ed. by R. David Lankes ... |
| title_fullStr | Digital reference service in the new millennium planning, management, and evaluation ed. by R. David Lankes ... |
| title_full_unstemmed | Digital reference service in the new millennium planning, management, and evaluation ed. by R. David Lankes ... |
| title_short | Digital reference service in the new millennium |
| title_sort | digital reference service in the new millennium planning management and evaluation |
| title_sub | planning, management, and evaluation |
| topic | Neue Medien (DE-588)4196910-8 gnd Auskunftsdienst (DE-588)4340792-4 gnd Bibliothek (DE-588)4006439-6 gnd |
| topic_facet | Neue Medien Auskunftsdienst Bibliothek Aufsatzsammlung |
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