Owen, T. (1998). Success at the enquiry desk: Successful enquiry answering - every time (2., rev. ed.). Libr. Ass. Publ.
Chicago-Zitierstil (17. Ausg.)Owen, Tim. Success at the Enquiry Desk: Successful Enquiry Answering - Every Time. 2., rev. ed. London: Libr. Ass. Publ, 1998.
MLA-Zitierstil (9. Ausg.)Owen, Tim. Success at the Enquiry Desk: Successful Enquiry Answering - Every Time. 2., rev. ed. Libr. Ass. Publ, 1998.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.