Total quality management in libraries: a sourcebook
Saved in:
| Main Author: | |
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| Format: | Book |
| Language: | Undetermined |
| Published: |
Englewood, Colo.
Libr. Unlimited
1994
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XVI, 194 S. |
| ISBN: | 1563082470 |
Staff View
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Record in the Search Index
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| adam_text | Acknowledgments vii
Introduction ix
Part I: TQM in Libraries: The Articles
Total Quality Management: Customer-Centered Models
for Libraries 1
Susan B. Barnard
TQM: Quality Improvement in New Clothes 5
Donald E. Riggs
Think Quality! The Deming Approach Does Work in Libraries . . 8
Terry Mackey and Kitty Mackey
TQM: The Customer Focus 18
Susan Jurow
Customer Focus—Obtaining Customer Input 20
Barbara Armstrong
Quality Circles and Library Management 33
Daniel Seil and Mary Ellen Mortola
Quality Circles: Realistic Alternatives for Libraries 44
Nancy Hanks and Stan Wade
Why Not Consider Quality Circles? 51
Gina Speakman
Total Quality Management (TQM) in a Hospital Library:
Identifying Service Benchmarks 60
Wenda Webster Fischer, Linda B. Reel, Alliant Health System
Libraries Around Australia: Introducing Total Quality
Management in Telecom s National Resource Centre 71
Barbara Armstrong
vi / Contents
Just Another Management Fad? The Implications of TQM
for Library and Information Services 78
John R. Brockman
Strategie Quality Management in Libraries 88
Donald E. Riggs
Quality in Library and Information Service: A Review 100
Tom Whitehall
Part II: Quality Management in Libraries:
A Select Bibliography
Select Bibliography 125
Appendix A: Creating an In-House Support Collection . . 155
Appendix B: Getting Trained 161
Appendix C: The Electronic Information Highway 163
Appendix D: The Quality Awards 165
Appendix E: Publications in Total Quality Management . . . 167
Glossaryof Total Quality 169
Index 183
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| spelling | O'Neil, Rosanna M. Verfasser aut Total quality management in libraries a sourcebook Rosanna M. OǸeil Englewood, Colo. Libr. Unlimited 1994 XVI, 194 S. txt rdacontent n rdamedia nc rdacarrier Bibliothek (DE-588)4006439-6 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf USA (DE-588)4078704-7 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content USA (DE-588)4078704-7 g Bibliothek (DE-588)4006439-6 s Qualitätsmanagement (DE-588)4219057-5 s DE-188 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020363908&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Total quality management in libraries a sourcebook |
| title_auth | Total quality management in libraries a sourcebook |
| title_exact_search | Total quality management in libraries a sourcebook |
| title_full | Total quality management in libraries a sourcebook Rosanna M. OǸeil |
| title_fullStr | Total quality management in libraries a sourcebook Rosanna M. OǸeil |
| title_full_unstemmed | Total quality management in libraries a sourcebook Rosanna M. OǸeil |
| title_short | Total quality management in libraries |
| title_sort | total quality management in libraries a sourcebook |
| title_sub | a sourcebook |
| topic | Bibliothek (DE-588)4006439-6 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Bibliothek Qualitätsmanagement USA Aufsatzsammlung |
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