Knowledge sharing in practice:
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Dordrecht [u.a.]
Kluwer Academic Publ.
2002
|
| Series: | Information science and knowledge management
4 |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | X, 189 S graph. Darst. |
| ISBN: | 1402005849 |
Staff View
MARC
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Record in the Search Index
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| adam_text | TABLE OF CONTENTS
Preface ix
Chapter 1 Introduction 1
1. Introduction 1
2. Management of knowledge-sharing 2
3. This book s contribution 3
4. Which companies are involved? 5
5. Where are the limitations? 7
6. What does the book look like? 8
Part 1 Theoretical background 11
Chapter 2 Theories on Managing Knowledge 13
1. Introduction 13
2. Background 14
3. Knowledge management and ICT 17
4. Knowledge management 19
4.1 Knowledge management as a technique 20
4.2 Knowledge as a process 21
4.3 Knowledge as intellectual capital 22
5. Towards an alternative approach to managing knowledge 23
6. Summary 25
Chapter 3 Organizational learning 27
1. Introduction 27
2. The theoretical approach of organizational learning 28
3. The process of institutionalizing knowledge 33
3.1 Internalization: acquiring organizational knowledge 35
3.2 Extemalization: reuse or renewal 36
3.3 Objectification 37
4. Three types of knowledge-sharing 39
5. Information and Communication Technology (ICT) 41
6. Summary 43
Part 2 Practices of knowledge-sharing 45
Chapter 4 Knowledge acquisition: Knowledge-sharing with the
organization as the knowledge provider 47
1. Introduction 47
1.1 Knowledge acquisition in practice 48
2. Postbank Savings: knowledge-sharing within a call centre 49
2.1 The knowledge initiative 51
2.2 Experiences 52
VI
3. National Netherlands: knowledge database plus personal networks 53
3.1 The knowledge initiative 54
3.2 Experiences 56
4. The Railpocket, the mobile knowledge system of the Railways 58
4.1 The knowledge initiative 60
4.2 Experiences 61
5. Discussion: the organization as knowledge provider 61
6. Summary 65
Chapter 5 Knowledge reuse: Knowledge-sharing with the individual
as the knowledge provider 67
1. Introduction 67
1.1. Knowledge reuse in practice 68
2. Strategy-driven knowledge-sharing: Amsterdam Airport Schiphol 69
2.1 The knowledge initiative 69
2.2 Experiences 71
3. ING Barings: knowledge sharing between countries 72
3.1 The knowledge initiative 72
3.2 Experiences 73
4. Cap Gemini s mixed networks 75
4.1 The knowledge initiative 78
4.2 Experiences 81
5. Knowledge-sharing and knowledge measurement at IBM 82
5.1 The knowledge initiative 83
5.2 Experiences 85
6. Discussion: the individual as knowledge provider 87
7. Summary 93
Chapter 6 Knowledge development: Communities as knowledge providers... 95
1. Introduction 95
2. Communities as platforms for knowledge development 96
2.1 The technology 99
3. Knowledge development via working groups at Stork 100
3.1 The knowledge initiative 101
3.2 Experiences 104
4. Knowledge development via workshops at Unilever Research 106
4.1 The knowledge initiative 108
4.2 Experiences 109
5. Knowledge development via digital platforms at the
Ministry of Housing, Spatial Planning and the Environment 112
5.1 The knowledge initiative 113
5.2 Experiences 116
6 Discussion: the community as knowledge provider 118
7. Summary 122
VII
Part 3 A critical analysis 125
Chapter 7 The management trap 127
1. Introduction 127
2. Proactive management 128
3. Knowledge-sharing from a management perspective 131
4. Psychological obstacles to exchanging knowledge 133
5. Fighting the management trap:
increase the need for knowledge-sharing 135
6. Summary 140
Chapter 8 The Individual Learning trap 141
1. Introduction 141
2. The practice of learning within and by organizations 142
3. Fight the learning trap: Stimulate collective involvement 145
4. Summary 149
Chapter 9 The ICT trap 151
1. Introduction 151
2. ICT determinism 151
3. Avoid the ICT trap: prevent ICT determinism 156
4. Summary 159
Chapter 10 Epilogue 161
1. Introduction 161
2. Towards the second wave of knowledge management 162
2.1 Knowledge-sharing as a routine 163
2.2 Care in managing knowledge-sharing 165
2.3 Social capital and Communities of Practice 166
2.4 Objectifying local knowledge 169
2.5 New role of ICT 171
3. Recommendations for managing knowledge-sharing 174
References 179
Index 187
Endnotes 191
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| spelling | Huysman, Marleen Verfasser aut Kennis delen in de praktijk Knowledge sharing in practice by Marleen Huysman and Dirk de Wit Dordrecht [u.a.] Kluwer Academic Publ. 2002 X, 189 S graph. Darst. txt rdacontent n rdamedia nc rdacarrier Information science and knowledge management 4 Aus d. Niederl. übers. Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Wissensmanagement (DE-588)4561842-2 s DE-604 Wit, Dirk de Verfasser aut Information science and knowledge management 4 (DE-604)BV025396032 4 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=019986099&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Knowledge sharing in practice |
| title_alt | Kennis delen in de praktijk |
| title_auth | Knowledge sharing in practice |
| title_exact_search | Knowledge sharing in practice |
| title_full | Knowledge sharing in practice by Marleen Huysman and Dirk de Wit |
| title_fullStr | Knowledge sharing in practice by Marleen Huysman and Dirk de Wit |
| title_full_unstemmed | Knowledge sharing in practice by Marleen Huysman and Dirk de Wit |
| title_short | Knowledge sharing in practice |
| title_sort | knowledge sharing in practice |
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