The conflict management skills workshop: a trainer's guide
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
Amacom
2002
|
| Ausgabe: | 10th print. |
| Schriftenreihe: | The trainer's workshop series
|
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XV, 280 S. |
| ISBN: | 0814470920 |
Internformat
MARC
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-019899513 | ||
Datensatz im Suchindex
| _version_ | 1804142324444299264 |
|---|---|
| adam_text | TABLE OF CONTENTS
Preface A^ii
Acknowledgments xv
PART ONE HOW TO LEAD THE CONFLICT MANAGEMENT
SKILLS WORKSHOP 1
What This Book Is About 3
A Book for Trainers by a Trainer 4
Approaching Your Learners as a Roomful of Experts 4
Treat Them with Respect 5
Learn from Them 5
Capture Their Expertise 6
Report Their Findings 6
How This Book Is Organized: What You Will Find Inside 7
Making This Book Your Own 8
Agendas for The Conflict Management Skills Workshop 9
Outline for Full Two-Day Workshop 9
Outline for One-Day Workshop 13
Outline for Half-Day Workshop: Mediation Practice 14
Outline for Half-Day Workshop: Conflict Awareness 15
Outline for Half-Day Workshop: Responses to Conflict 16
Getting Ready 17
The Preworkshop Questionnaire 17
The Ideal Room Setup 17
Getting Yourself Ready 18
Handout 1.1: Preworkshop Memo 20
Handout 1.2: Preworkshop Questionnaire 21
vii
viii *J* Contents
PART TWO FACILITATORS GUIDE 2? INTRODUCTION TO THE WORKSHOP 25
Objectives 26
Group Activity: Introductions 26
Handout III: Workshop Objectives 27
MODULE 1. AWARENESS 29
Introduction and Objectives 29
Handout 1.1: Module 1 Objectives 30
Objectives for Module 1 31
Group Activity: The Bell Curve 31
Group Activity: Naming the Workshop 32
Flip Chart 1.1: The Conflict Management Skills Workshop 33
Brainstorming 34
Voting 35
Building Consensus 35
Ways of Seeing 36
Story and Discussion: To Bag or Not to Bag, Good Manners,
and The Lilliputian Egg Wars 37
Story 1.1.-To Bag or Not to Bag 38
Story 1.2: Good Manners 39
Ways of Knowing 40
Truth 40
Story 1.3: The Lilliputian Egg Wars 41
The Second Look 42
Story and Discussion: The Farmer on the Porch, The Pink Moment,
and The Colored Ball 42
Story 1.4: The Farmer on the Porch 43
Story 1.5: The Pink Moment 44
Story 1.6: The Colored Ball 45
Story and Discussion: The Blind Men and the Elephant 46
Ways of Learning 46
Story and Discussion: Losing Sara 46
Story 1.7: The Blind Men and the Elephant 47
Story 1.8: Losing Sara 48
)
Contents ? ix
Ways of Living 52
Group Activity: Do the Right Thing 52
Handout 1.2: Group One Instructions 55
Handout 1.3: Group Two Instructions 56
Handout 1.4: Group Three Instructions 57
Handout 1.5: Group Four Instructions 58
Ways of Seeing Conflict 61
Win, Lose, or Draw 61
Flip Chart 1.2: Two Ways of Seeing Conflict 62
Make It Even, Make It Bigger, or Make It Different 64
Story and Discussion: The Shared Resource and My Dad
and the Last Brownie 65
Story 1.9: The Shared Resource 66
Story 1.10: My Dad and the Last Brownie 67
Story and Discussion: Rueben and Laurel 68
? Story 1.11: Rueben and Laurel 69
Story and Discussion: Two Sisters, One Orange 71
Story 1.12: Two Sisters, One Orange 72
Individual Exercise: What Do I Think About Conflict Right Now? 73
Handout 1.6: Ways of Seeing Conflict 74
t Handout 1.7: Reflection Worksheet: What Do I Think About Conflict
Right Now? 78
MODULE 2. RESPONSE 79
? Introduction and Objectives 79
Handout 2.1: Module 2 Objectives 80
Individual Exercise: Good Conflict? 82
Handout 2.2: Reflection Worksheet: Good Conflict? 83
Flip Chart 2.1: So What Makes Conflict Good? 84
Group Activity: Party Time 85
Handout 2.3: Party Descriptions 86
Flip Chart 2.2: Party-Time Rules of Engagement 87
Individual Exercise: How Can This Possibly Be Good for Me? 89
Handout 2.4: Reflection Worksheet: How Can This Possibly Be Good
for Me? 90
? Wrap Up Day One 92
x ? Contents
MODULE 5. ACTIONS 95
Review of Day One 93
Introduction and Objectives 93
Handout 3.1: Module 3 Objectives 94
Conflict Intervention 95
Solving Problems 95
Practice Mediation 96
Group Activity: Two Siblings and One Orange—Take One 96
Handout 3.2: Looking Neutral 97
Handout 3.3: Two Siblings and One Orange-Take One: Problem-Solving
Mediation Script 100
Group Activity: Mediation Practice 104
Flip Chart 3.1: Mediation Practice Schedule 109
Handout 3.4: Practice Case #1: Noise from Two Cubicles Down 110
Handout 3.5: Practice Case #1: Noise from Two Cubicles Down: Notes
for Lilly/Lyle HI
Handout 3.6: Practice Case #1: Noise from Two Cubicles Down: Notes
for Martin/Martha 112
Handout 3.7: Practice Case #2: The Backup 113
Handout 3.8: Practice Case #2: The Backup: Notes for Gina/Gene 114
Handout 3.9: Practice Case #2: The Backup: Notes for Claude/Claudette 115
Handout 3.10: Practice Case #3: Never Talk to Me That Way Again! 116
Handout 3.11: Practice Case #3: Never Talk to Me That Way Again!: Notes
for Tbmds/Tammy 117
Handout 3.12: Practice Case #3: Never Talk to Me That Way Again!: Notes
for Leslie/Lorenzo 118
Handout 3.13: Practice Case #4: My Old Friend Is My New Boss 119
Handout 3.14: Practice Case #4: My Old Friend Is My New Boss: Notes
for Doug/Dolores 120
Handout 3.15: Practice Case #4: My Old Friend Is My New Boss: Notes
for Kay/Ken 121
Handout 3.16: Practice Case #5: R-E-S-P-E-C-T 122
Handout 3.17: Practice Case #5: R-E-S-P-E-C-T. Notes for Paloma/Pete 123
Handout 3.18: Practice Case #5: R-E-S-P-E-C-T: Notes for Hien/Hanna 124
Transformative Mediation 125
Group Activity: Two Siblings and One Orange-Take Two 125
How Deep Is Too Deep? 126
Contents ? xi
Handout 3.19: Two Siblings and One Orange-Jake Two: Transformative
Mediation Script 111
Group Activity: How Deep Is Too Deep? 132
Flip Chart 3.2: How Deep Is Too Deep} 134
My Personal Conflict Strategy 139
Choosing Thoughts 139
Story and Discussion: The Leaf Blower 139
Story 3.1: The Leaf Blower 140
Group Activity: A-l, B-2 142
Group Activity: Listening Practice 144
Handout 3.20: Listening Practice Observation Sheet 146
Handout 3.21: Listening 147
Choosing Words 149
Nontoxic Language 149
Group Activity: Nontoxic Language 149
Flip Chart 3.3: Nontoxic Language 151
Choosing Actions 152
Handout 3.22: Reflection Worksheet: Choosing Actions 153
Individual Exercise: Simple Relaxation 154
Our Group Conflict Strategy 157
Group Activity: Action Plan 157
Handout 3.23: Tips for Calm Listening 158
Flip Chart 3.4: How Should We Do This? 161
Handout 3.24: Action Plan 162
Close 163
Evaluation 164
Handout 3.25: Level One Evaluation 165
PART THREE PARTICIPANT WORKBOOK 169 Handouts 171
Stories 229
PART FOUR TOOLBOX 249 Workshop Information 251
Outline for Full Two-Day Workshop 251
Xii * CONTEMTS
Outline for One-Day Workshop 254
Outline for Half-Day Workshop: Mediation Practice 255
Outline for Half-Day Workshop: Conflict Awareness 256
Outline for Half-Day Workshop: Responses to Conflict 257
Additional Resources 259
Learning 259
Conflict 260
Systems Thinking and Dialogue 260
Flip Charts 263
Index 275
|
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 10th print. |
| format | Book |
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| spelling | Withers, Bill Verfasser (DE-588)17358490X aut The conflict management skills workshop a trainer's guide Bill Withers 10th print. New York [u.a.] Amacom 2002 XV, 280 S. txt rdacontent n rdamedia nc rdacarrier The trainer's workshop series HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=019899513&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Withers, Bill The conflict management skills workshop a trainer's guide |
| title | The conflict management skills workshop a trainer's guide |
| title_auth | The conflict management skills workshop a trainer's guide |
| title_exact_search | The conflict management skills workshop a trainer's guide |
| title_full | The conflict management skills workshop a trainer's guide Bill Withers |
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| title_full_unstemmed | The conflict management skills workshop a trainer's guide Bill Withers |
| title_short | The conflict management skills workshop |
| title_sort | the conflict management skills workshop a trainer s guide |
| title_sub | a trainer's guide |
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