APA (7th ed.) Citation

Kunst, P. (1995). Managing service quality. Chapman Publ. [u. a.].

Chicago Style (17th ed.) Citation

Kunst, Paul. Managing Service Quality. London: Chapman Publ. [u. a.], 1995.

MLA (9th ed.) Citation

Kunst, Paul. Managing Service Quality. Chapman Publ. [u. a.], 1995.