Wallace, T. F. (1992). Customer-driven strategy: Winning through operational excellence. Oliver Wight Publications, Inc.
Chicago-Zitierstil (17. Ausg.)Wallace, Thomas F. Customer-driven Strategy: Winning Through Operational Excellence. Essex Junction, Vermont: Oliver Wight Publications, Inc, 1992.
MLA-Zitierstil (9. Ausg.)Wallace, Thomas F. Customer-driven Strategy: Winning Through Operational Excellence. Oliver Wight Publications, Inc, 1992.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.