Stein, S., & Goecke, R. (1999). Service Engineering und Service Design.
Chicago Style (17th ed.) CitationStein, Susanne, and Robert Goecke. Service Engineering Und Service Design. 1999.
MLA (9th ed.) CitationStein, Susanne, and Robert Goecke. Service Engineering Und Service Design. 1999.
Warning: These citations may not always be 100% accurate.