APA-Zitierstil (7. Ausg.)

Ross, J. E. (1994). Total quality management: Text, cases and readings (2. ed.). Kogan Page.

Chicago-Zitierstil (17. Ausg.)

Ross, Joel E. Total Quality Management: Text, Cases and Readings. 2. ed. London: Kogan Page, 1994.

MLA-Zitierstil (9. Ausg.)

Ross, Joel E. Total Quality Management: Text, Cases and Readings. 2. ed. Kogan Page, 1994.