Ballantyne, D. (1991). Internal marketing, collaboration and motivation in service quality management. School of Management.
Chicago-Zitierstil (17. Ausg.)Ballantyne, David. Internal Marketing, Collaboration and Motivation in Service Quality Management. Cranfield: School of Management, 1991.
MLA-Zitierstil (9. Ausg.)Ballantyne, David. Internal Marketing, Collaboration and Motivation in Service Quality Management. School of Management, 1991.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.