Ballantyne, D., Christopher, M., & Payne, A. (1991). The pathology of company-wide quality initiatives: Seven prescriptions for failure. School of Management.
Chicago-Zitierstil (17. Ausg.)Ballantyne, David, Martin Christopher, und Adrian Payne. The Pathology of Company-wide Quality Initiatives: Seven Prescriptions for Failure. Cranfield: School of Management, 1991.
MLA-Zitierstil (9. Ausg.)Ballantyne, David, et al. The Pathology of Company-wide Quality Initiatives: Seven Prescriptions for Failure. School of Management, 1991.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.