APA (7th ed.) Citation

Macdonald, J. (1994). But we are different ..: Quality for the service sector. Management Books 2000.

Chicago Style (17th ed.) Citation

Macdonald, John. But We Are Different ..: Quality for the Service Sector. Didcot, Oxfordshire: Management Books 2000, 1994.

MLA (9th ed.) Citation

Macdonald, John. But We Are Different ..: Quality for the Service Sector. Management Books 2000, 1994.