APA (7th ed.) Citation

Bhote, K. R. (1991). Next operation as customer: (NOAC) ; how to improve quality, cost and cycle time in service operations. American Management Assoc.

Chicago Style (17th ed.) Citation

Bhote, Keki R. Next Operation as Customer: (NOAC) ; How to Improve Quality, Cost and Cycle Time in Service Operations. New York, N.Y: American Management Assoc, 1991.

MLA (9th ed.) Citation

Bhote, Keki R. Next Operation as Customer: (NOAC) ; How to Improve Quality, Cost and Cycle Time in Service Operations. American Management Assoc, 1991.