Holdings: Operations management

Operations management: processes and supply chains

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Bibliographic Details
Main Authors:	Krajewski, Lee J. (Author), Ritzman, Larry P. (Author), Malhotra, Manoj K. (Author)
Format:	Book
Language:	English
Published:	Upper Saddle River, N.J. ; Munich [u.a.] Pearson Education 2010
Edition:	9. ed., global ed.
Subjects:	Productiemanagement Prozessmanagement Produktion Operations Management
Online Access:	Inhaltsverzeichnis
Physical Description:	672 S. Ill., graf. Darst., Kt.
ISBN:	9780132458917 0132458918

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Record in the Search Index

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adam_text	Brief Contents PART 1 COMPETING WITH OPERATIONS 1 USING OPERATIONS TO COMPETE Supplement A DECISION MAKING MODELS 2 MANAGING EFFECTIVE PROJECTS PART 2 DESIGNING AND MANAGING PROCESSES 3 DEVELOPING A PROCESS STRATEGY 4 ANALYZING PROCESSES Supplement В SIMULATION MODELS 5 MANAGING QUALITY 6 PLANNING CAPACITY Supplement С WAITING LINE MODELS 7 MANAGING PROCESS CONSTRAINTS 8 DESIGNING LEAN SYSTEMS PART 3 DESIGNING AND MANAGING SUPPLY CHAINS 9 DESIGNING EFFECTIVE SUPPLY CHAINS 10 INTEGRATING THE SUPPLY CHAIN 11 LOCATING FACILITIES 12 MANAGING INVENTORIES Supplement D SPECIAL INVENTORY MODELS 13 FORECASTING DEMAND 14 PLANNING AND SCHEDULING OPERATIONS 15 PLANNING SUFFICIENT RESOURCES Supplement E LINEAR PROGRAMMING MODELS Appendix 1 Normal Distribution Appendix 2 Table of Random Numbers Glossary Photo Credits Name Index Subject Index myomlab SUPPLEMENTS SUPPLEMENT F FINANCIAL ANALYSIS SUPPLEMENT G ACCEPTANCE SAMPLING PLANS SUPPLEMENT H MEASURING OUTPUT RATES SUPPLEMENT I LEARNING CURVE ANALYSIS SUPPLEMENT J OPERATIONS SCHEDULING 22 22 53 72 112 112 142 176 194 238 262 282 314 342 342 374 408 434 470 482 522 560 602 639 640 641 651 653 657 F-1 G-1 H-1 1-1 J-1 Contents Preface 14 PART 1 Competing With Operations 22 1 Using Operations to Compete 22 Scholastic and Harry Potter 22 Operations and Supply Chain Management Across the Organization 24 A Process View 25 How Processes Work 25 Nested Processes 26 Service and Manufacturing Processes 26 The Supply Chain View 27 Core Processes 28 Support Processes 28 Adding Value with Process Innovation in Supply Chains 28 Managerial Practice 1.1 Operational Innovation is a Competitive Weapon at Progressive Insurance 29 Operations Strategy 29 Corporate Strategy 30 Market Analysis 32 Competitive Priorities and Capabilities 33 Order Winners and Qualifiers 33 Managerial Practice 1.2 Changing Competitive Priorities at FedEx 35 Using Competitive Priorities: an Airline Example 36 Operations Strategy as a Pattern of Decisions 37 Trends in Operations Management 38 Productivity Improvement 39 Global Competition 40 Managerial Practice 1.3 Impact of Globalization on Sonoco 40 Ethical, Workforce Diversity, and Environmental Issues 42 Operations Management as a Set of Decisions 42 Computerized Decision-Making Tools 43 Addressing the Challenges in Operations Management 43 Part 1: Competing with Operations 44 Part 2: Designing and Managing Processes 44 Part 3: Designing and Managing Supply Chains 44 Internet Resources 45 Key Equation 45 Key Terms 45 Solved Problems 45 Discussion Questions 46 Problems 47 Active Model Exercise 49 Video Case Operations as a Competitive Weapon at Starwood 50 Case Theorganicgrocer.com 50 Selected References 51 Supplement A Decision Making Models 53 Break-Even Analysis 54 Evaluating Services or Products 54 Evaluating Processes 56 Preference Matrix 57 Decision Theory 58 Decision Making Under Certainty 59 Decision Making Under Uncertainty 60 Decision Making Under Risk 61 Decision Trees 62 Internet Resources 64 Key Equations 64 Key Terms 64 Solved Problems 64 Problems 67 Selected References 70 2 Managing Effective Projects 72 Xbox 360 72 Design 72 Analysis 73 Development 73 Launch 73 Project Management across the Organization 74 Defining and Organizing Projects 75 Defining the Scope and Objectives of a Project 75 Selecting the Project Manager and Team 75 Organizational Structure 75 Planning Projects 76 Defining the Work Breakdown Structure 76 Diagramming the Network 77 Developing the Schedule 79 Analyzing Cost-Time Trade-Offs 83 Assessing Risks 87 Managerial Practice 2.1 Deadline 2004 88 Analysis 89 Monitoring and Controlling Projects 92 Monitoring Project Status 92 Monitoring Project Resources 92 Controlling Projects 93 Internet Resources 94 8 CONTENTS Key Equations 94 Key Terms 94 Solved Problems 94 Discussion Questions 99 Problems 99 Active Model Exercise 108 Video Case Project Management at the Phoenician 108 Case The Pert Mustang 110 Selected References 111 PART 2 Designing and Managing Processes 112 3 Developing a Process Strategy 112 eBay 112 Process Strategy across the Organization 114 Process Strategy Decisions 114 Process Structure in Services 115 Nature of Service Processes: Customer Contact 1 75 Customer-Contact Matrix 115 Service Process Structuring 116 Process Structure in Manufacturing 117 Product-Process Matrix 118 Manufacturing Process Structuring 118 Production and Inventory Strategies 120 Layout 120 Customer Involvement 125 Possible Disadvantages 125 Possible Advantages 125 Resource Flexibility 126 Workforce 126 Equipment 126 Capital Intensity 127 Automating Manufacturing Processes 127 Automating Service Processes 128 Managerial Practice 3.1 DP World Steps Up International Shipping 129 Economies of Scope 129 Strategic Fit 130 Decision Patterns for Service Processes 130 Decision Patterns for Manufacturing Processes 131 Gaining Focus 132 Strategies for Change 133 Process Reengineering 133 Process Improvement 133 Internet Resources 133 Key Equation 134 Key Terms 134 Solved Problems 134 Discussion Questions 135 Problems 136 Active Model Exercise 138 Case Custom Molds, Inc. 139 Selected References 141 4 Analyzing Processes 142 Baptist Memorial Hospital 142 Process Analysis across the Organization 144 A Systematic Approach 144 Step 1: Identify Opportunities 145 Step 2: Define the Scope 145 Step 3: Document the Process 145 Step 4: Evaluate Performance 146 Step 5: Redesign the Process 146 Step 6: Implement Changes 146 Documenting the Process 146 Flowcharts 146 Managerial Practice 4.1 Process Improvement at McDonald s 147 Service Blueprints 149 Process Charts 150 Work Measurement Techniques 151 Time Study Method 151 Elemental Standard Data Approach 151 Predetermined Data Approach 152 Work Sampling Method 152 Evaluating Performance 153 Data Analysis Tools 153 Data Snooping 157 Simulation 157 Redesigning the Process 157 Generating Ideas: Questioning and Brainstorming 157 Benchmarking 159 Managing Processes 160 Internet Resources 161 Key Terms 161 Solved Problems 161 Discussion Questions 165 Problems 165 Active Model Exercise 172 Video Case Process Analysis at Starwood 172 Case Process Analysis in Carrefour Group 174 Selected References 175 Supplement В Simulation Models 176 Reasons for Using Simulation 177 The Simulation Process 177 Data Collection 177 Random-Number Assignment 179 Model Formulation 179 Analysis 180 Computer Simulation 182 Simulation with Excel Spreadsheets 182 Simulation with More Advanced Software 185 Internet Resources 186 Solved Problems 186 Problems 189 Selected References 193 CONTENTS 5 Managing Quality 194 Verizon Wireless 194 Quality and Performance across the Organization 196 Costs of Qua lity 196 Prevention Costs 196 Appraisal Costs 197 Internal Failure Costs 197 External Failure Costs 197 Ethics and Quality 197 Total Quality Management 198 Customer Satisfaction 198 Managerial Practice 5.1 Quality and Performance at Omega 199 Employee Involvement 200 Continuous Improvement 200 Six Sigma 201 Six Sigma Improvement Model 202 Acceptance Sampling 203 Statistical Process Control 204 Variation of Outputs 204 Control Charts 207 Statistical Process Control Methods 208 Control Charts for Variables 208 Control Charts for Attributes 213 Process Capability 215 Defining Process Capability 216 Using Continuous Improvement to Determine the Capability of a Process 217 Quality Engineering 219 International Quality Documentation Standards 219 The ISO 9000:2000 Documentation Standards 220 ISO 14000:2004 Environmental Management System 220 Benefits of ISO Certification 220 Malcolm Baldrige National Quality Award 221 Internet Resources 222 Key Equations 222 Key Terms 223 Solved Problems 223 Discussion Questions 226 Problems 226 Active Model Exercise 234 Video Case Process Performance and Quality at Starwood Hotels & Resorts 235 Experiential Learning Statistical Process Control with a Coin Catapult 236 Selected References 237 6 Planning Capacity 2З8 Sharp Corporation 238 Planning Capacity across the Organization 240 Planning Long-Term Capacity 240 Measures of Capacity and Utilization 241 Economies of Scale 241 Diseconomies of Scale 242 Capacity Timing and Sizing Strategies 242 Sizing Capacity Cushions 242 Timing and Sizing Expansion 243 Managerial Practice 6.1 Downsizing Capacity in the Airline Industry 244 Managerial Practice 6.2 Expansionist Capacity Strategy in the Ethanol Industry 245 Linking Capacity and Other Decisions 245 A Systematic Approach to Long-Term Capacity Decisions 246 Step 1: Estimate Capacity Requirements 246 Step 2: Identify Gaps 248 Step 3: Develop Alternatives 248 Step 4: Evaluate the Alternatives 248 Tools for Capacity Planning 249 Waiting-Line Models 249 Simulation 250 Decision Trees 250 Internet Resources 251 Key Equations 251 Key Terms 251 Solved Problems 252 Discussion Questions 254 Problems 254 Video Case Gate Turnaround at Southwest Airlines 259 Case Fitness Plus, Part A 260 Selected References 261 Supplement С Waiting Line Models 262 Why Waiting Lines Form 263 Uses of Waiting-Line Theory 263 Structure of Waiting-Line Problems 263 Customer Population 263 The Service System 264 Priority Rule 266 Probability Distributions 266 Arrival Distribution 266 Service Time Distribution 267 Using Waiting-Line Models to Analyze Operations 268 Single-Server Model 269 Multiple-Server Model 271 Little s Law 272 Finite-Source Model 273 Decision Areas for Management 275 Internet Resources 275 Key Equations 276 Solved Problems 276 Problems 278 Selected References 280 10 CONTENTS 7 Managing Process Constraints 282 The RadcHffe Infirmary 282 Managing Constraints across the Organization 284 The Theory of Constraints 284 Key Principles of the TOC 285 Identification and Management of Bottlenecks 286 Managing Bottlenecks in Service Processes 286 Managerial Practice 7.1 Constraint Management in Health Care 288 Managing Bottlenecks in Manufacturing Processes 288 Managerial Practice 7.2 The Drum-Buffer-Rope System at a U.S. Marine Corps Maintenance Center 294 Managing Constraints in a Line Process 294 Line Balancing 294 Managerial Considerations 298 Internet Resources 299 Key Equations 299 Key Terms 299 Solved Problems 299 Discussion Questions 301 Problems 301 Experiential Learning Min-Yo Garment Company 308 Video Case Constraint Management at Southwest Airlines 311 Selected References 312 8 Designing Lean Systems зі4 Toyota Production System 314 Lean Systems across the Organization 316 Continuous Improvement Using a Lean Systems Approach 316 Supply Chain Considerations in Lean Systems 318 Close Supplier Ties 318 Managerial Practice 8.1 Continuous Improvement at Panasonic Corporation 318 Small Lot Sizes 319 Process Considerations in Lean Systems 319 Pull Method of Work Flow 320 Quality at the Source 320 Uniform Workstation Loads 321 Standardized Components and Work Methods 322 Flexible Workforce 322 Automation 323 Five S Practices 323 Total Preventive Maintenance (TPM) 324 Designing Lean System Layouts 324 One Worker, Multiple Machines 325 Group Technology 325 The Kanban System 326 Managerial Practice 8.2 Lean Systems at Porsche 327 General Operating Rules 328 Determining the Number of Containers 328 Other Kanban Signals 330 Value Stream Mapping 330 Managerial Practice 8.3 Lean Systems at Mayday Healthcare 331 House of Toyota 333 Operational Benefits and Implementation Issues 333 Organizational Considerations 334 Process Considerations 335 Inventory and Scheduling 335 Internet Resources 336 Key Equations 336 Key Terms 336 Solved Problems 336 Discussion Questions 337 Probiems 337 Video Case Lean Systems at Autoliv 338 Case Copper Kettle Catering 340 Selected References 341 PART 3 Designing and Managing Supply Chains 342 9 Designing Effective Supply Chains 342 FedEx 342 Supply Chain Design across the Organization 344 Supply Chains for Services and Manufacturing 345 Services 345 Manufacturing 346 Inventory and Supply Chains 346 Pressures for Small Inventories 347 Pressures for Large Inventories 348 Types of Inventory 349 Inventory Reduction Tactics 351 Inventory Placement 352 Measures of Supply Chain Performance 352 Inventory Measures 352 Financial Measures 354 Mass Customization 355 Competitive Advantages 356 Supply Chain Design for Mass Customization 356 Managerial Practice 9.1 Mass Customization at Lands End 357 Outsourcing Processes 358 Vertical Integration 359 Outsourcing 359 Managerial Practice 9.2 Building a Supply Chain for the Dreamliner 361 Strategic Implications 362 Efficient Supply Chains 362 Responsive Supply Chains 362 The Design of Efficient and Responsive Supply Chains 363 CONTENTS 11 Internet Resources 364 Key Equations 364 Key Terms 364 Solved Problems 364 Discussion Questions 365 Problems 366 Experiential Learning Sonic Distributors 368 Video Case Supply Chain Design at Clif Bar & Company 369 Case Brunswick Distribution, Inc. 370 Selected References 372 10 Integrating the Supply Chain 374 Eastman Kodak 374 Supply Chain Integration across the Organization 376 Supply Chain Dynamics 376 External Causes 377 Internal Causes 378 Integrated Supply Chains 378 New Service or Product Development Process 379 Design 380 Analysis 380 Development 380 Full Launch 380 Supplier Relationship Process 381 Sourcing 381 Design Collaboration 384 Negotiation 384 Buying 386 Information Exchange 387 The Order Fulfillment Process 388 Customer Demand Planning 388 Supply Planning 389 Production 389 Logistics 390 The Customer Relationship Process 392 Marketing 392 Order Placement 393 Customer Service 394 Levers for Improved Supply Chain Performance 394 The Levers 394 Performance Measures 395 Supply Chains and the Environment 396 Sustainability 396 Reverse Logistics 396 Managerial Practice 10.1 Reverse Logistics at Citiraya Industries Helps Recycle High-Tech Equipment 398 Internet Resources 398 Key Equations 398 Key Terms 398 Solved Problems 399 Discussion Questions 400 Problems 401 Video Case Sourcing Strategy at Starwood 404 Case Wolf Motors 405 Selected References 406 11 Locating Facilities 408 Bavarian Motor Works (BMW) 408 Location Decisions across the Organization 410 Factors Affecting Location Decisions 411 Dominant Factors in Manufacturing 411 Dominant Factors in Services 412 Geographical Information Systems and Location Decisions 413 Managerial Practice 11.1 How Fast-Food Chains Use GIS to Select Their Sites 414 Locating a Single Facility 414 Comparing Several Sites 415 Applying the Load-Distance Method 416 Using Break-Even Analysis 418 Locating a Facility within a Network of Facilities 419 The GIS Method for Locating Multiple Facilities 420 Other Methods of Location Analysis 423 Internet Resources 424 Key Equations 424 Key Terms 424 Solved Problems 424 Discussion Questions 427 Problems 427 Active Model Exercise 431 Case Industrial Repair, Inc. 432 Selected References 432 12 Managing Inventories 434 Inventory Management at Wal-Mart 434 Inventory Management across the Organization 436 ABC Analysis 436 Economic Order Quantity 437 Calculating the EOQ 438 Managerial Insights from the EOQ 442 Inventory Control Systems 442 Continuous Review System 443 Periodic Review System 449 Comparative Advantages of the Q and P Systems 451 Managerial Practice 12.1 The Supply Chain Implications of Periodic Review Inventory Systems at Celanese 452 Hybrid Systems 453 Internet Resources 453 Key Equations 453 Key Terms 454 Solved Problems 454 Discussion Questions 459 Problems 460 Active Model Exercise 464 12 CONTENTS Experiential Learning Swift Electronic Supply, Inc. 465 Case Parts Emporium 467 Selected References 468 Supplement D Special Inventory Models 470 Noninstantaneous Replenishment 471 Quantity Discounts 473 One-Period Decisions 475 Internet Resources 477 Key Equations 477 Solved Problems 478 Problems 480 Selected References 481 13 Forecasting Demand 482 UNILEVER 482 Forecasting across the Organization 484 Demand Patterns 484 Key Decisions on Making Forecasts 485 Deciding What to Forecast 485 Choosing a Forecasting System 486 Choosing the Type of Forecasting Technique 486 Judgment Methods 486 Managerial Practice 13.1 Wal-Mart Uses CPFR and the Internet to Improve Demand Planning Performance 487 Causal Methods: Linear Regression 488 Time-Series Methods 490 Naive Forecast 490 Estimating the Average 490 Including a Trend 493 Seasonal Patterns 495 Choosing a Time-Series Method 497 Forecast Error 497 Criteria for Selecting Time-Series Methods 500 Using Multiple Techniques 500 Putting It All Together: Forecasting As a Process 501 A Typical Forecasting Process 501 Managerial Practice 13.2 Combination Forecasts and the Forecasting Process 502 Forecasting as a Nested Process 503 Internet Resources 503 Key Equations 503 Key Terms 504 Solved Problems 504 Discussion Questions 509 Problems 510 Video Case Forecasting and Supply Chain Management at Deckers Outdoor Corporation 517 Case Forecasting at TNN Hire Centres 518 Experiential Learning Forecasting with Holdout Sample 520 Selected References 520 14 Planning and Scheduling Operations 522 Air New Zealand 522 Operations Planning and Scheduling across the Organization 524 Stages in Operations Planning and Scheduling 525 Aggregation 525 The Relationship of Operations Plans and Schedules to Other Plans 525 Managing Demand 526 Demand Options 527 Managerial Practice 14.1 Management in Airlines and Rail Industries 528 Sales and Operations Plans 529 Information Inputs 529 Supply Options 529 Managerial Practice 14.2 Anticipation Inventory at Whirlpool Corporation 530 Planning Strategies 531 Constraints and Costs 532 Sales and Operations Planning as a Process 532 Using Spreadsheets 534 Scheduling 538 Gantt Charts 538 Scheduling Employees 539 Sequencing Jobs at a Workstation 543 Software Support 545 Internet Resources 546 Key Terms 546 Solved Problems 546 Discussion Questions 550 Problems 550 Active Model Exercise 555 Video Case Sales and Operations Planning at Starwood 556 Case Memorial Hospital 557 Selected References 558 15 Planning Sufficient Resources 560 Dow Corning 560 Resource Planning Across the Organization 562 Enterprise Resource Planning 562 How ERP Systems Are Designed 562 Material Requirements Planning 564 Dependent Demand 564 Bill of Materials 565 Master Production Scheduling 567 Inventory Record 570 Managerial Practice 15.1 Master Production Scheduling at Truvo Nederland BV 571 Planning Factors 573 Outputs from MRP 576 CONTENTS 13 Managerial Practice 15.2 Material Requirements Planning at Winnebago Industries 580 MRP and the Environment 580 Resource Planning for Service Providers 581 Dependent Demand for Services 581 Bill of Resources 582 Internet Resources 583 Key Terms 583 Solved Problems 584 Discussion Questions 588 Problems 588 Active Model Exercise 598 Case Materials Requirement Planning (MRP) Gives Dyson the Edge 598 Selected References 601 Supplement E Linear Programming Models 602 Basic Concepts 603 Formulating a Problem 604 Graphic Analysis 605 Plot the Constraints 605 Identify the Feasible Region 607 Plot an Objective Function Line 608 Find the Visual Solution 609 Find the Algebraic Solution 609 Slack and Surplus Variables 6Ю Sensitivity Analysis 611 Computer Solution 611 Simplex Method 612 Computer Output 612 The Transportation Method 615 Transportation Method for Location 615 Transportation Method for Production Planning 617 Applications 621 Internet Resources 621 Solved Problems 622 Discussion Questions 625 Problems 626 Case R.U. Reddie for Location 634 Selected References 637 Appendix 1 Normal Distribution 639 Appendix 2 Table of Random Numbers 640 Glossary 641 Photo Credits 651 Name Index 653 Subject Index 657 myomlab SUPPLEMENTS SUPPLEMENT F Financial Analysis F-1 SUPPLEMENT G Acceptance Sampling Plans G-1 SUPPLEMENT H Measuring Output Rates H-1 SUPPLEMENT I Learning Curve Analysis 1-1 SUPPLEMENT J Operations Scheduling J-1
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spelling	Krajewski, Lee J. Verfasser (DE-588)130458228 aut Operations management processes and supply chains Lee J. Krajewski ; Larry P. Ritzman ; Manoj K. Malhotra 9. ed., global ed. Upper Saddle River, N.J. ; Munich [u.a.] Pearson Education 2010 672 S. Ill., graf. Darst., Kt. txt rdacontent n rdamedia nc rdacarrier Productiemanagement gtt Prozessmanagement (DE-588)4353072-2 gnd rswk-swf Produktion (DE-588)4047347-8 gnd rswk-swf Operations Management (DE-588)4549167-7 gnd rswk-swf Produktion (DE-588)4047347-8 s Prozessmanagement (DE-588)4353072-2 s DE-604 Operations Management (DE-588)4549167-7 s Ritzman, Larry P. Verfasser aut Malhotra, Manoj K. Verfasser aut Digitalisierung UB Bamberg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017447701&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Krajewski, Lee J. Ritzman, Larry P. Malhotra, Manoj K. Operations management processes and supply chains Productiemanagement gtt Prozessmanagement (DE-588)4353072-2 gnd Produktion (DE-588)4047347-8 gnd Operations Management (DE-588)4549167-7 gnd
subject_GND	(DE-588)4353072-2 (DE-588)4047347-8 (DE-588)4549167-7
title	Operations management processes and supply chains
title_auth	Operations management processes and supply chains
title_exact_search	Operations management processes and supply chains
title_full	Operations management processes and supply chains Lee J. Krajewski ; Larry P. Ritzman ; Manoj K. Malhotra
title_fullStr	Operations management processes and supply chains Lee J. Krajewski ; Larry P. Ritzman ; Manoj K. Malhotra
title_full_unstemmed	Operations management processes and supply chains Lee J. Krajewski ; Larry P. Ritzman ; Manoj K. Malhotra
title_short	Operations management
title_sort	operations management processes and supply chains
title_sub	processes and supply chains
topic	Productiemanagement gtt Prozessmanagement (DE-588)4353072-2 gnd Produktion (DE-588)4047347-8 gnd Operations Management (DE-588)4549167-7 gnd
topic_facet	Productiemanagement Prozessmanagement Produktion Operations Management
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017447701&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT krajewskileej operationsmanagementprocessesandsupplychains AT ritzmanlarryp operationsmanagementprocessesandsupplychains AT malhotramanojk operationsmanagementprocessesandsupplychains

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MARC

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