Evans, J. R., & Dean, J. W. (2004). Total quality: Management, organization, and strategy (3. ed., [Nachdr.].). Thomson/South-Western.
Chicago Style (17th ed.) CitationEvans, James R., and James W. Dean. Total Quality: Management, Organization, and Strategy. 3. ed., [Nachdr.]. Mason, Ohio [u.a.]: Thomson/South-Western, 2004.
MLA (9th ed.) CitationEvans, James R., and James W. Dean. Total Quality: Management, Organization, and Strategy. 3. ed., [Nachdr.]. Thomson/South-Western, 2004.
Warning: These citations may not always be 100% accurate.