APA (7th ed.) Citation

Botten, N., & McManus, J. (1999). Competitive strategies for service organisations. Macmillan.

Chicago Style (17th ed.) Citation

Botten, Neil, and John McManus. Competitive Strategies for Service Organisations. Basingstoke: Macmillan, 1999.

MLA (9th ed.) Citation

Botten, Neil, and John McManus. Competitive Strategies for Service Organisations. Macmillan, 1999.

Warning: These citations may not always be 100% accurate.