Towards knowledge portals: from human issues to intelligent agents
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Dordrecht [u.a.]
Kluwer Acad. Publ.
2004
|
| Series: | Information science and knowledge management
5 |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XVI, 234 S. graph. Darst. |
| ISBN: | 1402020538 |
Staff View
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| 245 | 1 | 0 | |a Towards knowledge portals |b from human issues to intelligent agents |c by Brian Detlor |
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| 650 | 4 | |a Knowledge management | |
| 650 | 4 | |a Electronic commerce | |
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Record in the Search Index
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|---|---|
| adam_text | Contents
Foreword xi
Preface xiii
1. Portals and Knowledge Work 1
1.1 Knowledge Work 1
1.1.1 Knowledge 1
1.1.2 Knowledge Management 2
1.1.3 Knowledge Work 4
1.2 Knowledge Portals 7
1.2.1 Web Information Technologies 7
1.2.2 Enterprise Portals 9
1.2.3 Knowledge Portals 11
1.3 Information Behaviour 15
1.3.1 Dervin s model 16
1.3.2 Kuhlthau s model 16
1.3.3 Ingwersen s model 18
1.3.4 Wilson s modeis 18
1.3.5 Choo s model 21
1.3.6 Implications for Knowledge Portals 22
1.4 Conclusion 24
2. The Knowledge Portal Framework 27
2.1 Introduction - 27
2.2 Expertise 27
2.3 Barriers to Knowledge Portal Adoption andUse 28
2.4 Knowledge Portal Implementations 31
2.5 The Knowledge Portal Framework 35
2.6 Research Investigation 39
2.6.1 Research Questions 40
2.6.2 Methodological Approach 41
2.6.3 Research Methods 43
2.6.4 Research Accuracy 49
2.7 Conclusion 51
3. Users and Knowledge Portals 53
3.1 Introduction 53
3.2 Knowledge Portal Case Study Results 54
3.2.1 Case Study Site 54
3.2.2 Participant Background and Web Usage 54
3.2.3 The Portal and Knowledge Work 58
3.2.4 Key Knowledge Workers 59
3.3 Knowledge Portals and Communities of Practice 64
3.3.1 What is a Community of Practice? 66
3.3.2 How Can Knowledge Portals Help? 67
3.4 Knowledge Portal Adoption and Use 70
3.5 A Participatory Design Approach to Knowledge Portals 76
3.5.1 What is Participatory Design? 76
3.5.2 Implications for Knowledge Portals 78
3.5.3 A Government Portal Exemplar 80
3.6 Conclusion 83
4. The Information Environment and Knowledge Portals 85
4.1 Introduction 85
4.2 Information Environments 86
4.2.1 Information Ecologies 86
4.2.2 Information Processing Contexts 87
4.2.3 Information Use Environments 89
4.2.4 Implications for Knowledge Portals 92
4.3 Knowledge Portal Case Study Results 93
4.3.1 Information Culture 94
4.3.2 Systems Development Process 99
4.3.3 Information Politics 102
4.4 Towards Healthy Information Environments 106
4.4.1 Other Supporting Case Studies 106
4.4.2 A Balanced Approach to Managing Knowledge Portals ..108
4.4.3 Recommendations 111
4.5 Conclusion 114
5. Information Design and Knowledge Portals 115
5.1 Introduction 115
5.2 What is Information Design? 115
5.3 Knowledge Portal Case Study Results 120
5.4 Leveraging Information Design 128
5.4.1 Displaying Search Engine Results 129
5.4.2 Displaying Multimedia Information 132
5.4.3 Information Presentation 134
5.4.4 Evaluating Information Design 138
5.5 Supporting Browse and Search 141
5.6 Conclusion 144
6. Intelligent Agents and Knowledge Portals 147
6.1 Introduction 147
6.2 Intelligent Agents 147
6.3 The Semantic Web 152
6.4 Agent Toolkits 157
6.5 Applications of Agents in Knowledge Portals 160
6.5.1 Information Needs 162
6.5.2 Information Seeking 164
6.5.3 Information Use 167
6.6 An Agent Architecture for Knowledge Portals 169
6.7 Conclusion 173
7. Knowledge Portals and Digital Workers 175
7.1 Summary of Chapters 175
7.2 Meta-Analysis 181
7.3 Research Directions and Final Words 185
References 187
Name Index 217
Subject Index 227
List of Figures
1-1. Knowledge work processes 7
1-2. The portal as shared Information work space 12
1-3. Knowledge portals and information-needs-seeking-use behaviour 23
2-1: The knowledge portal framework 38
2-2: Schedule of data collection andanalysis 45
3-1: The technology acceptance model applied to knowledge portals 71
3-2: A participatory design approach to knowledge portal design 79
4-1: The effect of Information environments on knowledge portal use 93
6-1: The application of agents in knowledge portals 161
6-2: An agent-based architecture for knowledge portals 170
7-1: Key elements involved in the adoption and use of enterprise portals for
knowledge work 184
ListofTables
5-1: Web modes and moves 143
|
| adam_txt |
Contents
Foreword xi
Preface xiii
1. Portals and Knowledge Work 1
1.1 Knowledge Work 1
1.1.1 Knowledge 1
1.1.2 Knowledge Management 2
1.1.3 Knowledge Work 4
1.2 Knowledge Portals 7
1.2.1 Web Information Technologies 7
1.2.2 Enterprise Portals 9
1.2.3 Knowledge Portals 11
1.3 Information Behaviour 15
1.3.1 Dervin's model 16
1.3.2 Kuhlthau's model 16
1.3.3 Ingwersen's model 18
1.3.4 Wilson's modeis 18
1.3.5 Choo's model 21
1.3.6 Implications for Knowledge Portals 22
1.4 Conclusion 24
2. The Knowledge Portal Framework 27
2.1 Introduction - 27
2.2 Expertise 27
2.3 Barriers to Knowledge Portal Adoption andUse 28
2.4 Knowledge Portal Implementations 31
2.5 The Knowledge Portal Framework 35
2.6 Research Investigation 39
2.6.1 Research Questions 40
2.6.2 Methodological Approach 41
2.6.3 Research Methods 43
2.6.4 Research Accuracy 49
2.7 Conclusion 51
3. Users and Knowledge Portals 53
3.1 Introduction 53
3.2 Knowledge Portal Case Study Results 54
3.2.1 Case Study Site 54
3.2.2 Participant Background and Web Usage 54
3.2.3 The Portal and Knowledge Work 58
3.2.4 Key Knowledge Workers 59
3.3 Knowledge Portals and Communities of Practice 64
3.3.1 What is a Community of Practice? 66
3.3.2 How Can Knowledge Portals Help? 67
3.4 Knowledge Portal Adoption and Use 70
3.5 A Participatory Design Approach to Knowledge Portals 76
3.5.1 What is Participatory Design? 76
3.5.2 Implications for Knowledge Portals 78
3.5.3 A Government Portal Exemplar 80
3.6 Conclusion 83
4. The Information Environment and Knowledge Portals 85
4.1 Introduction 85
4.2 Information Environments 86
4.2.1 Information Ecologies 86
4.2.2 Information Processing Contexts 87
4.2.3 Information Use Environments 89
4.2.4 Implications for Knowledge Portals 92
4.3 Knowledge Portal Case Study Results 93
4.3.1 Information Culture 94
4.3.2 Systems Development Process 99
4.3.3 Information Politics 102
4.4 Towards Healthy Information Environments 106
4.4.1 Other Supporting Case Studies 106
4.4.2 A Balanced Approach to Managing Knowledge Portals .108
4.4.3 Recommendations 111
4.5 Conclusion 114
5. Information Design and Knowledge Portals 115
5.1 Introduction 115
5.2 What is Information Design? 115
5.3 Knowledge Portal Case Study Results 120
5.4 Leveraging Information Design 128
5.4.1 Displaying Search Engine Results 129
5.4.2 Displaying Multimedia Information 132
5.4.3 Information Presentation 134
5.4.4 Evaluating Information Design 138
5.5 Supporting Browse and Search 141
5.6 Conclusion 144
6. Intelligent Agents and Knowledge Portals 147
6.1 Introduction 147
6.2 Intelligent Agents 147
6.3 The Semantic Web 152
6.4 Agent Toolkits 157
6.5 Applications of Agents in Knowledge Portals 160
6.5.1 Information Needs 162
6.5.2 Information Seeking 164
6.5.3 Information Use 167
6.6 An Agent Architecture for Knowledge Portals 169
6.7 Conclusion 173
7. Knowledge Portals and Digital Workers 175
7.1 Summary of Chapters 175
7.2 Meta-Analysis 181
7.3 Research Directions and Final Words 185
References 187
Name Index 217
Subject Index 227
List of Figures
1-1. Knowledge work processes 7
1-2. The portal as shared Information work space 12
1-3. Knowledge portals and information-needs-seeking-use behaviour 23
2-1: The knowledge portal framework 38
2-2: Schedule of data collection andanalysis 45
3-1: The technology acceptance model applied to knowledge portals 71
3-2: A participatory design approach to knowledge portal design 79
4-1: The effect of Information environments on knowledge portal use 93
6-1: The application of agents in knowledge portals 161
6-2: An agent-based architecture for knowledge portals 170
7-1: Key elements involved in the adoption and use of enterprise portals for
knowledge work 184
ListofTables
5-1: Web modes and moves 143 |
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| institution | BVB |
| isbn | 1402020538 |
| language | English |
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| spelling | Detlor, Brian Verfasser aut Towards knowledge portals from human issues to intelligent agents by Brian Detlor Dordrecht [u.a.] Kluwer Acad. Publ. 2004 XVI, 234 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Information science and knowledge management 5 Unternehmen Business enterprises -- Computer networks Management information systems Knowledge management Electronic commerce Web portals World Wide Web Internet Information science and knowledge management 5 (DE-604)BV014163135 5 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016895535&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Detlor, Brian Towards knowledge portals from human issues to intelligent agents Information science and knowledge management Unternehmen Business enterprises -- Computer networks Management information systems Knowledge management Electronic commerce Web portals World Wide Web Internet |
| title | Towards knowledge portals from human issues to intelligent agents |
| title_auth | Towards knowledge portals from human issues to intelligent agents |
| title_exact_search | Towards knowledge portals from human issues to intelligent agents |
| title_exact_search_txtP | Towards knowledge portals from human issues to intelligent agents |
| title_full | Towards knowledge portals from human issues to intelligent agents by Brian Detlor |
| title_fullStr | Towards knowledge portals from human issues to intelligent agents by Brian Detlor |
| title_full_unstemmed | Towards knowledge portals from human issues to intelligent agents by Brian Detlor |
| title_short | Towards knowledge portals |
| title_sort | towards knowledge portals from human issues to intelligent agents |
| title_sub | from human issues to intelligent agents |
| topic | Unternehmen Business enterprises -- Computer networks Management information systems Knowledge management Electronic commerce Web portals World Wide Web Internet |
| topic_facet | Unternehmen Business enterprises -- Computer networks Management information systems Knowledge management Electronic commerce Web portals World Wide Web Internet |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016895535&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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